Be Hired as a QA Manager or Team Lead and Get A Cool Phone!* (Cebu)
QUALITY ASSURANCE MANAGER(Cebu)
Responsibilities:
- Create, implement and manage a program office function in support of the execution of delivery or product work
- Monitor and report progress to key stakeholders
- May have responsibilities for the financial and operational management
- Facilitate & drive operational excellence across BPO and other defined functions through process management, lean, and six sigma, as applicable
- Drive institutionalization of OPEX practices in operations through on-going coaching & mentoring of operations teams
- Work closely with operations teams to identify performance gaps, identify root causes and drive actions to closure
- Lead process improvement initiatives that will drive short to long term solutions
- Build a culture of operational excellence in BPO (e.g Operations Teams) by running multiple programs
Requirements:
- Graduate of any Bachelor’s degree
- At least 2 years of relevant work experience in a BPO industry
- Six Sigma certification preferred
A Samsung Note phone will be given away when you get hired as a Quality Assurance Manager.*
TEAM LEAD (Cebu)
Responsibilities:
- Assists the Manager in overall management of day to day operations
- Accountable in team reporting which includes weekly status reports, end of shift reports, productivity reports and other operations-related reports
- Serves as initial point of contact for procedural and technical issues
- Responsible for monitoring team and individual performance metrics to ensure that required service levels are met
- Accountable for the overall skill/competency development of his/her direct reports through quality coaching and mentoring sessions
- Oversees and coordinate special projects as needed
Requirements:
- Graduate of any Bachelor's degree
- At least 2 years of supervisory experience in any industry
- An HTC Desire will be raffled off to Team Lead hires.*
WORKFORCE MANAGEMENT ANALYST (CEBU)
Responsibilities:
- Responsible for tracking call queues and outage management.
- Responsible for identifying opportunities to improve staff balancing and maintaining operational efficiency.
- Ensure ad hoc/standard operational reports are delivered accurately/on time.
- Analyze designated performance measures/reports including financial, satisfaction and operational metrics.
- Perform root cause analysis (for example customer satisfaction surveys) where required.
- Work with other functional teams to access/ understand data to be analyzed and identify process improvement opportunities.
- Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed.
Requirements:
- Graduate of any Bachelor’s degree
- At least 2 years of relevant work experience in a BPO industry
- Preferably with experience in RTA/WFM tasks
- Knowledgeable in ICD-9 and CPT codes and WFM Tools (Genesys, CC Pulse, IEX eWFM)
- Knowledgeable in MS Office products with strong Excel skills
- With excellent communication skills
CUSTOMER SERVICE REPRESENTATIVES
Responsibilities:
• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first choice provider of media services
• Achieve challenging individual, team and contact center targets
Requirements:
- Graduate of any Bachelor's degree
- 2-year vocational, technical or diploma course w/ relevant work experience
- College undergraduate completing the 4-year combo:
- at least 1 year in college + minimum 3 years of work experience in a BPO industry
- at least 2 years college + minimum 2 years of work experience in a BPO industry
- at least 3 years college + minimum 1 year of work experience in a BPO industry
- With excellent English communication skills
- With good computer navigation skills
- Willing to work full time
USRN TEAM LEAD (CEBU)
Responsibilities:
- Serves as a team lead for nursing staff who collaborates with healthcare providers and members to promote quality member outcomes, to optimize member benefits, and to promote effective use of resources for the most complex or elevated medical issues
- Ensures medically appropriate, high quality, cost effective care through assessing the medical necessity of inpatient admissions, outpatient services, focused surgical and diagnostic procedures, out of network services, and appropriateness of treatment setting
- Utilizes the applicable medical policy and industry standards, accurately interpreting benefits and managed care products
- Steers members to appropriate providers, programs or community resources
- Works with medical directors in interpreting appropriateness of care and accurate claims payment
Requirements:
- US Registered Nurse with an active US State license
- At least 2 years supervisory experience in any industry
- Experience in Case Management in the health industry a plus
- Willing to work on shifting schedule
- With excellent communication skills
*Terms and conditions apply.
Visit our Recruitment Center:
Monday-Friday, 9am-4pm
5F Robinsons Cybergate Mall
Don Gil Garcia St., Capitol Site
Please bring your valid ID and updated resume.
Walk-in applicants will be prioritized.
Please write my name CATHERINE.M.CASTINO on the first page of the application form as the referrer.
(i'll give half of the REFERRAL BONUS if you'll get hired... GOOD LUCK!!)
Jobs at Accenture (September 2013)
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