Pioneer ITO Accounts in CEBU are looking for 90 Technical Helpdesk Analysts.

Responsibilities:
· A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working
knowledge of information technology products and services to more complex assignments and assists less
experienced staff in the application of technical concepts, practices and procedures.
· Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex efforts)
and perform a full range of technical helpdesk support.
· May provide occasional functional and technical guidance to less experienced staff.
· The incumbent oversees and coordinates with quick-response customer support team and interfaces with
clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate
technical resources to resolve client issues.
· The incumbent works under limited supervision to provide prompt and professional Help Desk service through
quick processing and prioritization of a variety of problems.

Requirements:
· Candidates must have Excellent English communication skills.
· Candidates must possess a Vocational Diploma/Bachelor�s/College Degree in any field or at least completed
2 years in College.
· At least 2 years technical support experience is required for this position.
· Candidates must be willing to work in CEBU CITY.
· Candidates must be willing to work in shifting schedule.
· Candidates must be willing to start ASAP.

Please refer my name: Rey Mark Casona

for more info jst text me:09329277516