BUILDING WORLD CLASS CUSTOMER SERVICE SKILLS

Workshop Description
Outstanding customer service is a tapestry of individual actions that are important in the customer’s eyes. Most are relatively easy and simple to master. Combined together, they make the service you provide truly memorable. All of us have, at one time or another, suffered from poor customer service. The lost revenue from a dissatisfied customer is hard to estimate since the person may tell a hundred more people not to patronize your establishment. This seminar teaches many ways to radically upgrade your current customer service standards.

How well you listen, understand, and respond to each customer, how you handle face-to-face contact, how you use the telephone, the words you put on paper, the way you anticipate a customer’s needs, and whether you thank them for doing business with you, all contribute to your customer’s evaluation of your efforts. Properly combined and skillfully executed, these elements add up to outstanding service.

Delivering World Class Service means creating a positive, memorable experience for every customer. It means meeting expectations and satisfying needs - in such a way that you’re seen as easy to do business with. It means looking for opportunities to wow and delight your customer in unique and unexpected ways. The customer who experiences all that will be your customer again and again.

Learning Objectives
Participants will:
· Identify the fundamental principles of world class customer service
· Recognize the different levels of internal and external service
· Understand why service must continuously improve to maintain customer satisfaction
· Identify specific action steps to improve

Who Should Participate
Those employees in contact with customers, managers, owners, and anybody who is tasked to deal with customers all the time.

RESOURCE SPEAKER: MR. JEF MENGUIN

WHEN: DECEMBER 1 – 2, 2012
WHERE: GRAND MAJESTIC CONVENTION CENTER
ARCHBISHOP REYES AVE., CEBU CITY
TIME: 9:00 AM – 4:00 PM

REGISTRATION DETAILS

Seminar Fee Php 8, 000.00 per person (inclusive of snacks, lunch, handouts, certificate of attendance)

Discounts 15% off if FULL AMOUNT is paid at least ten (10) days before the event.
Special Promo
Group of 4 + 1 FREE
Maximum group of 10 – Pay only Php 4, 000 each

Reservation
FOR MORE INFORMATION AND RESERVATION PLEASE CONTACT: AIZA RAFAL

Contact Numbers
TEL #: (032) 406-4905 / 419-9502 MOBILE #: 0917-632-8483 / 0923-504-8911


MODE OF PAYMENT:

Ø Payments may be collected or deposited to: Allied Bank c/a # 0571036138
Ø [For check issued] make payable to: Access Link Info System
Ø Please fax us a copy of the deposit slip for validation and/or to confirm reservation
Cancellation by Attendee
Access Link will refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or registrant may opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.
Cancellation by Access Link Info System
Access Link will refund full amount paid within 30 days, or registrant may opt to use the payment for a seminar of equal value within sixty days of cancellation.


NOTE:
By attending this seminar you will not just learn something but also you will able to help us feed and provide gifts for the HOMELESS this Holiday Season. Proceeds from this will be use for our upcoming event (12-12-12 Christmas Feeding Program & Giving Gifts for the Homeless). THANK YOU & ADVANCE MERRY CHRISTMAS!