Mediamind - Technical Support Agents & Technical Support Engineers

[dzulai]

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Just helping my company. Our office is located at I2 building. If interested, send your resume/application letter to my email address, mark.jusef.julio{at}mediamind.com. Please put [APPLICANT] in the title of the email so that it will be easy to filter.

Or you can choose to send your resume in the career page of our site, just don't forget to say that you're referred by me, July

Mediamind | Careers - Philippines

Job Position: Support Agent - Philippines

Job Location: Cebu,Philippines

The MediaMind Support Agent will be the first point of contact for our clients to the global support organization. They will be responsible for providing timely technical support to our users via phone, email and issue tracking system.

The role will provide platform support, administrate accounts and troubleshoot technical issues to MediaMind clients and internal users.

Due to the technical nature of the support a background in IT/computer science/web development is a must as the user should be able to read HTML and understand internet technologies.

Responsibilities and Duties:

Spoiler! 

Provide support for the MediaMind platform
Validate and qualify issues received via email into cases
Answer and log support phone calls from clients
Administrate account permissions
Working in shift in coordination with other team members
Take an active role in building and maintaining the support knowledge base and manuals

Qualifications:

Spoiler! 

At least 1yr experience in Customer Support role
B.SC or IT related degree from a leading university
Knowledge of Internet technologies - should be able to read and write HTML,other programming languages an advantage
Familiarity with marketing an advantage
Excellent English a must
Good people skills and teamwork abilities

Job Position: Support Engineer - Philippines

Job Location: Cebu, Philippines

The Support Engineer is an experienced front-end web/flash developer with excellent troubleshooting abilities, mastering in fixing other’s bugs, working in cooperation with other support agents and in-market teams to ensure the timely response to clients and the successful operation of MediaMind online advertising campaigns.

In this fast-paced and dynamic role, the Support Engineer should be to date with all recent web technologies and techniques, including Flash, HTML, DHTML, JavaScript, Ajax and more to be able to resolve conflict between MediaMind ads and the range of websites.

The Support Engineer also supports the media agencies, publishers and creative agencies with general support actions such as account/user management, platform issues and reporting.

Responsibilities and Duties:

Spoiler! 

Troubleshooting simple to complex conflict between MediaMind ads and the websites
Troubleshooting simple to complex Flash assets and creative execution
Working in shift in coordination with other team members
Supporting Search campaigns
Coordinating with the in-market Client Service teams
Providing timely and helpful responses to users queries
Take an active role in building and maintaining the support knowledge base and manuals
Feed the product and training teams with feedback regarding product usability and training needs which can be identified from the nature of the support cases the shift is handling

Qualifications:

Spoiler! 

At least 3 years of experience in front-end web or Flash development
B.SC from a leading university
Service orientation
Knowledge of Internet technologies:
- HTML, CSS
- Browsers
- High level JavaScript or Flash (ActionScript 2, ActionScript 3)
- Flex – an advantage
- HTML5 – an advantage
- Server side programming – an advantage
Familiarity with online advertising – an advantage
Mobile advertising experience – an advantage
Excellent English – a must
Good people skills and teamwork abilities

About Us

MediaMind, a division of DG (NASDAQ: DGIT) is a global provider of digital advertising solutions that optimize the use of media, creative and data for enhanced campaign performance. Our unique platform incorporates display ad serving, search, rich media, video, dynamic ads, mobile and emerging media; providing marketers with a cross-channel view of ad campaigns. Our leading MediaMind Rich Media and Video capabilities service the most innovative and inspiring global digital campaigns..

MediaMind is committed to publisher-neutrality to assure the broadest range of media choices for its customers. MediaMind is certified and complies with the four IAB measurement guidelines: ad serving, video, rich media and audience reach.

Headquartered in New York, MediaMind has over 35 representation offices across all major markets worldwide. During 2010, MediaMind delivered campaigns for approximately 9,000 brand advertisers, servicing approximately 3,800 media and creative agencies across approximately 8,200 global web publishers in 64 countries.
about us | MediaMind

[dzulai]

up ta karong buntaga!

[TH0R]

I am interested please PM me the details for the technical support agent position thanks.

[dzulai]

pm'ed you bai

[ramini0626]

pa PM sad ko boss.. about ani Job Position: Support Agent. salamat

[dzulai]

pm'ed you ramini

[archarist]

July !!! Bai...!!! ....pa applya ko diha PM me your Emaill/Company Email...already sent you pm bai...

[rAge]

pm daw additional info sa job sir, kung mahimo apili nalang sab pila range sa sweldo and benefits pud. I am currently working as a Level 2 tech so basin ganahan ko ani. Salamat daan brad.

[Dan Ryan]

Hi, interested ko ani, pls PM details... thanks!

[dzulai]

gipost na lang nako akong email aron mas paspas. hehehe

July !!! Bai...!!! ....pa applya ko diha PM me your Emaill/Company Email...already sent you pm bai...

giforward na nako imong application bai.

pm daw additional info sa job sir, kung mahimo apili nalang sab pila range sa sweldo and benefits pud. I am currently working as a Level 2 tech so basin ganahan ko ani. Salamat daan brad.

honestly, wa ko kibaw pila ang range sa sweldo on average kay lahi2x man cguro mig sweldo diri, based sa experience. pero this what i can say, naa koy mga kauban diri nga TSE with flash-programming ang background nya mga taga-manila (4 sila karon with 1 coming pa), it's proof enough nga competitive jud ang sweldo nga willing sila mutransfer from manila to cebu, nya mas dagko bya nag rates didto sa manila. please take note lang pud nga mga TSE ni sila. ang bottomline lang jud noh kay wa ko kibaw sa mga sweldo sa akong mga kauban, akoa ra jud akong nahibaw-an, di man ko nahan mangutana gud.

there are still open slots for TSAs pero what we really need are TSE, with still need around 20 people for this position, last time my manager mentioned it.

Hi, interested ko ani, pls PM details... thanks!

hi, gipost na lang nako akong email para mas paspas. mao ni akong email, mark.jusef.julio{at}mediamind.com. please put [APPLICANT] in the title aron ma filter nako. thanks.