US bill on outsourcing will have impact on PH: Palace

[samsungster]

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A bill in the US Congress discouraging American companies from outsourcing call center operations would have an impact on the business process outsourcing industry (BPO) in the Philippines, a Palace spokesperson said on Tuesday.

Deputy presidential spokesperson Abigail Valte said she has not yet read a draft of the proposed measure in US Congress, but its implications would be discussed.

"Obviously magkakaroon ng impact ‘yan sa atin because BPO is one of the major industries now in the Philippines and we have a large part of companies coming from not just in other countries but mainly from the United States," Valte said.

"We would have to discuss possibly the implications as well as the concurrent actions that will have to be done. I will speak to our counterparts in the Department of Foreign Affairs for this mainly also in DTI (Department of Trade and Industry."

The US bill will make companies that have call centers overseas ineligible for grants and guaranteed loans from the federal government. It also proposes a $10,000 a day penalty on US call centers that fail to report its relocation to an offshore location within 60 days to the Labor department.

Call center operators are also being required to identify their location. Callers will also be allowed to choose an operator who is based in the US.

The country is now the world’s second destination of BPO services next to India.

The Philippine BPO industry has grown to a $10 billion industry over the last decade, employing over half a million people in financial services, human resources, IT and software development, management services, engineering design, animation and other sectors.

Last year, revenues from the BPO and Information Technology industry reached $9 billion. - Report from Willard Cheng, ABS-CBN News
US bill on outsourcing will have impact on PH: Palace | ABS-CBN News

[snowleopard]

dugay na ni cya na debate sa states, year 2004 pa. and now, U.S. Congressman Tim Bishop and Republican representative David McKinley has introduced "The US Call Center Worker and Consumer Protection Act".

with this, AT&T has responded positively by bringing back 5,000 jobs from outsourced partners, after they acquire t-mobile. this was august of 2011. dont know if naa naapektuhan diri sa ato.

then, CWA or Communication workers of America, which has 150,000 customer rep members, strongly backs this bill.

election sa states by 2012, and top priority ang job creation, who knows what will happen next.

[pspoon_low-end]

daghan mu oppose ani sa US. negosyante ka so imo huna2 is profit jud. plus the US companies have learned that Filipino call center agents have more "customer service" than their American counterparts.

[snowleopard]

yep, but to be penalized for $10,000/day and listed as ineligible for grants for the period of 5 years, you'll think twice before you outsource.

[darkdruid]

Sad to say, if this would go through then yataps ang mga pinoy. Jobless na pud.

[Scott Bernard]

Let's just see if unsa ang long term effects aning recent developments...

[johnny22aa]

It would surely benefit America because those jobs really belongs to them in the first place.

[masakiton]

It would surely benefit America because those jobs really belongs to them in the first place.

kasagaran nag decide nga mag outsource ang mga American company kai americano man gihapon

[snowleopard]

even if the bill becomes a law, it will likely take 10years before call center here gets affected. just an opinion. we own a business in makati and we have a contract for 10 years. it's likely the same with these companies occupying IT park. they may have loans and grants from U.S. govt, but these were already granted to them even before this law comes to life.

10 years is just a conservative estimate, some may be higher, or maybe lower.

what will truly affect the BPO firms here and any other non-U.S. country is the provision where a client can specifically ask to be redirected to a U.S. based agent. that may affect the numbers of valid calls, which then will affect the performance and monetary value of a particular site.

[facebook]

even if the bill becomes a law, it will likely take 10years before call center here gets affected. just an opinion. we own a business in makati and we have a contract for 10 years. it's likely the same with these companies occupying IT park. they may have loans and grants from U.S. govt, but these were already granted to them even before this law comes to life.

10 years is just a conservative estimate, some may be higher, or maybe lower.

what will truly affect the BPO firms here and any other non-U.S. country is the provision where a client can specifically ask to be redirected to a U.S. based agent. that may affect the numbers of valid calls, which then will affect the performance and monetary value of a particular site.

- the question is, how'll they nga u.s based na sila gi redirect? considering nga murag parihas parihas na ang uban mo tabi nila ..hihih basin gani mas ganahan ang uban pinay istoryahon aron maka flirt2x hihihih