Hi everyone!


Two weeks ago, i bought a new HP Touch smart 300z series desktop, installed it and everything was working alright. I started experiencing problems with the touch screen after i installed a new program. What happens is that, the screen loses its touch sensing ability and would not return unless i reboot the computer.
Another complication is that, the screen loses its touch ability when left idle for than 1 hour. The screen freezes and would not respond to anything unless i switch it off and power it up again.
This is quite strange. I am not so much familiar with PC touch screens; they are delicate and require careful handling. I have tried doing the following;
Go to Start, Control Panel, Device Manager, HID / Input devices and find Next Window....
Right mouse click on it, Properties, Power Management tab and unchecked the box, allow the system to turn off this device to save power and allow the device to wake the system from standby
I have also tried to install new touch screen drivers from the device’s main site, but the problem has not yet been solved.
I just don’t know what might be wrong. I would be grateful for any help.


Thanks.