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10-16-2006, 02:28 PM #1Junior Member
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10-16-2006, 06:04 PM #2C.I.A.
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
lol i pity the CSR, her voice sounds tired lol what frightens me is that she said there were only 3 of them handling calls??
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10-16-2006, 06:33 PM #3C.I.A.
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
@istorya mods: is this supposed to be in "TV's & Movies" subforum?
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10-16-2006, 06:58 PM #4C.I.A.
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- Dec 2005
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
sometimes the CSR tells the supervisor the customers problem
but the supervisor doesn't act on it or doesn't tell the technical/repair people.
thats why when i have problem with my broadband connection.
I go to the main office. In My case Cebu Business Park Innove Plaza.
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10-17-2006, 10:31 AM #5Junior Member
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- Jun 2005
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
hi modz..
sorry dont know where to put this na e.. anyway, this was also shown in TV Patrol.
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10-18-2006, 07:44 AM #6C.I.A.
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
ang story?!.... wen man?!
Originally Posted by mearah
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10-18-2006, 08:47 AM #7C.I.A.
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
Sus, tanawa ra, ang customer pay gi panikasan... Naturally ang kustomer mo ingon adto dyud kay naa man right og nagkaproblema in relation to the service, syiempre customer gud...Sus, ka salbahis... Company staffs like that should be made football.
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10-18-2006, 11:25 AM #8C.I.A.
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- Mar 2005
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
actually nagbinogo sad ang customer. sige nag tuyok-tuyok ang agent pag-explain, mu-insist jaopn siya nga wala na man pud lain mabuhat ang agent. oh well, the agent should've been a little more patient but it's really a tough job and i know where she is coming from being a callcenter agent as well. wala man toy patungnan ilang call.
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10-18-2006, 11:56 AM #9Junior Member
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- Jun 2005
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- 98
Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
just last week. they have a topic about sa common problems sa mga call center agents.
Originally Posted by iskoLares
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10-22-2006, 06:54 PM #10Elite Member
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- Oct 2004
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Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
ang point lang ana is.. if you cant take the heat, then dont bother working as a csr. sayop ang csr og customer. why? sa csr, obvious na bahalag mamalikas pa ang customer, pugong lang jud. if d nimo kaya, then ay nalang trabaho as csr.
sa customer pod, dili pod angay mag binastos og baba kay ang csr wala may mabuhat. kung mamalikas ang customer angay disto sa mga manager. csrs are just punching bags for customers. ako kung manawag ko sa globe for example, grabe ako pugong kung maglagot ko kay kabalo ko way mahimo ang csr, igo ra tig report. kaso kalagotan lang nako sa globe csr kay bisag unsaon nimo pag storya sa imo problem, ang tubag pareho ra, morag robot. makatawa nalang ko usahay imbes maglagot hehehe.
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