a must read for every call center agent -- please take care of your health...

[juleskiboi]

---

Lifetime Health Problems of Call Center Agents

As a public lifetime health educator, one of the countries I have visited is the Philippines. Among any others, this country brags of its proficiency in English communication. Gladly, most English speaking countries like my country, the US, take this opportunity to outsource some of their call centers here.

Primarily, cheap labor is what prompted foreign businesses to outsource here. As what I have observed, many Filipinos set aside their childhood dreams to work in call centers. How sad it is to note. Call centers often lure young professionals because of a relatively high starting salary of 15,000 pesos (a lot higher than average laborers) and not to mention allowances, signing bonuses, good work performance, and other incentives.

In reality however, companies are exploiting the cheap labor here in the Philippines. A Filipino call center agent earns on average around $4000 dollars a year lower than Thailand with $4,900, Malaysia with $5,200, and Singapore with $16,900.

Not to mention the lifetime health problems attributed in working at a call center. These include:

* Stress problems. Call center agents are always under pressure since they are constantly monitored. Low job discretions with high performance monitoring contribute to stress and rapid burnout. Months or years under stress can cause heart problems, nervous breakdown, erectile dysfunction, fatigue, and many others.

* It causes boredom and lack of interest. Call center agents work the phones for the entire duration of their shifts unlike other jobs where people get a chance to go out and get fresh air, read newspapers, surf the internet, and take some snacks. Some call centers may be loose on these things but not loose enough compared to other industries. Boredom and lack of interest can cause a death knoll of the brain – it reduces brain power. For long, it contributes to memory loss even at a younger age.

* Very potent source of anxiety. Since everything is monitored, low score translates to corrective memos which can cost an agent his job; this constant monitoring cause anxiety to agents. On the losing part, penalized agents do not even have enough opportunity to appeal. In some companies, even tenured agents issued with corrective action memos get terminated.

* Females suffer from Urinary Tract Infections (UTI). According to a survey by the Ecumenical Institute for Labor Education and Research, a 10-minute break period is allowed for personal use like going to the restroom. This becomes difficult to workers more specifically to females since a cold working environment encourages frequent urination.

* More exposure to unhealthy foods and lifestyle. Bars, restaurants, and convenient stores accommodate night shift workers. We all know that foods serve in these places are highly processed or packed. Thus, this leads to unhealthy food choices and unhealthy manners like smoking or severe drinking of coffee. These bad practices can further lead to lung cancers, high blood pressure, depression, cellulite problems, and even malnutrition.

* Body clock is disrupted. Disrupting one’s biological clock more often can cause manic depression and heart problems.

reduce cellulite

* Less socialization leads to emotional problems. Since the time followed is of the client’s, there is less time for the family and friends. Weekends and holidays are rarely off and there is prevalent overtime or extended time. Dr. Prandya Kulkarni, who writes for United Press International Asia, adds that young BPO workers, who receive high salaries, do not have the maturity and emotional capability to handle their wealth. This sudden wealth syndrome has led to such high-risk behaviors as loose sexual practices, drug addictions, and alcohol abuse.

* Exhaustive workload creates lifetime health vulnerabilities. According to studies, exhaustive workloads can lead to various diseases like hypertension, cardiovascular illnesses, tuberculosis, sexually transmitted diseases, and high risks of cancer. Also, more medical needs are created to cure these heart diseases, or even cut off body fats, and even reduce cellulite build up for agents. Medical expenses lead to more financial problems.

* Exposure to health hazards. An independent study shows that working in call centers shows high incidences of eyestrains symptoms, musculoskeletal symptoms, voice disorders, and hearing problems.

* Causes intellectual drain and immaturity. A Foreign independent shows that agents usually have a monotonous lifestyle, it only involves work, eat, sleep, and a little socialization. This common lifestyle often leads to communal apathy or in Filipino terms they call it “walang pakialam.” Since call center agents are engrossed with their work, they do not have time to respond to social needs and concerns which can directly benefit them as a community and as a country. If this mentality is imbibe, then a worse social cancer of apathy will surely pull the Philippines down as it is happening today.

Myriads of lifetime health problems are faced with call center agents. Lack of education, social awareness, and public response made this things happen. It gives individual health problems and a social cancer if these problems are not addressed.

source: Lifetime Individual Health Concern, Benefits and Tips: Lifetime Health Problems of Call Center Agents

IT'S NEVER TOO LATE TO START TAKING CARE OF OURSELVES SINCE WE NEED JOBS BADLY and CALL CENTERS ARE HERE TO STAY...

[kit_cebu]

happy i left the call center industry......... hahahahahhahahaha....

i wanna live longer..................
i wanna get real friends.............
i wanna have normal working hours............
i wanna have normal life in exchange for a bigger pay..........

[juleskiboi]

@kit_cebu:

bitaw bro noh, dili jd mabayran ang normal nga working hours..heheheh...basta gkan nka ug callcenter, maka sulti jd ka mas ok ng normal imong kinabuhi...

[rigormortis]

bag-o rako nadawat pero nka bantay gyud ko ani tanan! ngita ya kog tarong oi

[pepponeskie]

@sir morante: ngano naa man ka sa call center? diba ME man ka? maestro gud tika sa una, hehehe

ang akong nahibaw-an ani, guba jud ang imong body clock, mao sad ni usa ka rason ngano wa ko ni trabho ug planta kay patay ko sa shifting.

[_spectre]

OT: grabe sir morante oh... choy gihapon kaayo ug pamungot... sorry just can't help it.

[dansoi]

very informative article there bai. but ill just state an opinion that is common among those who go into the business

1. higher chance to get hired - compared to the workplaces that are suited for the degrees they've worked for years at school, it's much easier, even though at the expense of not being able to practice their profession.

2. money - everyone can attest that CCs have higher starting pay compared to most common jobs, mao nay luring factor.

3. financial crisis - we know most of us common people feel the weight of the economic crisis around the world. naay juy mapugos ug trabaho bahalag lisud sa lawas. i for one can attest to that para lng naa koy maipon para magamit nako in the future, dili ra para sa kapritso

it's a hard life pero we have to live it, mao ranang ako masulti

[juleskiboi]

very informative article there bai. but ill just state an opinion that is common among those who go into the business

1. higher chance to get hired - compared to the workplaces that are suited for the degrees they've worked for years at school, it's much easier, even though at the expense of not being able to practice their profession.

2. money - everyone can attest that CCs have higher starting pay compared to most common jobs, mao nay luring factor.

3. financial crisis - we know most of us common people feel the weight of the economic crisis around the world. naay juy mapugos ug trabaho bahalag lisud sa lawas. i for one can attest to that para lng naa koy maipon para magamit nako in the future, dili ra para sa kapritso

it's a hard life pero we have to live it, mao ranang ako masulti

well said bai...tumpak jd...maskin ako, kay callcenter lang gihapon ko karon but part time, and i chose this CC (my 3rd one) kay duol ra sa amo-a (14php ra ako gasto/day), then free meals pd..

[luke0917]

i'll take note on this..

[tophat]

i am reading your thread TS as i am being offered to work in a call center. it just seconded my apprehensions. i have worked in deep stress environments before but very unlike that described here. dili na lang ko padayon. thanks ts...