Customers is always right???

[chabby_whamby]

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mods please close if this has a related topic already thankx.

it has come to my point about this question

does all customer is always right

cause i've been in a business and mao ra jud ni permi defense sa mga customers even if sayop na nila right gihapon sila...

like for example:

1. ni palit sila ani then ila i.uli kay sayop og palit ang kato diay usa... <--- para ninyo sakto ni

source: DTI

Why is the presence of a “No Return, No Exchange” notice considered deceptive?

Such statement is considered deceptive because consumers may return or exchange the goods or avail of other remedies, in case of hidden faults or defects, or any charge the buyer was not aware of the time of purchase. By provision of law, sellers are obligated to honor their implied warranties and grant corresponding remedies to consumers.

2. one customer bought 2 siopao and we place it together in a plastic kay i take out daw niya... karon iyang gikaon ang usa then busog man kaayo siya ganahan siya mo try sa lain nasad. iya i uli ang usa kay pailisan niya og lain. <--- para ninyo hygiene purpose lang mo sugot mo i uli niya na gi kaon naman gali niya ang usa? so naa jud tendency na ginhawaan to niya ang last siopao... nag yaw2x mana siya kay nganu dli kuno mi mo ilis na naa man siya right as a customer... wla jud nako gi ilisan oi...



guys, help me sad to know up to asa ra ang customers right kay murag akansi man sad ang mga negosyo ani kung mao na ang ilang defense...

unsa pa ang na experience ninyo sa mga customers. even if you don't have any business for sure you have met someone or naa sa inyong side na ing.ani na customers...

[hitch22]

I feel your pain.

First, the "No return, no exchange policy" is unfair to customers when it comes to non-perishable products that need to be tested or fitted just to see if it meets one's expectations. That's why, in the interest of consumer protection, the government has to enforce a return/exchange policy. I think that the customer should have the right to return a purchased item and get a refund regardless of reason, as long as it is within a reasonable time frame from its purchase date and as long as the condition of the product is the same as when it was bought. For food items, I think the only recourse for an unsatisfied customer is to vote with his/her feet...unless the customer didn't order for it. I think, as a businessperson, you should make allowances for mistakes.

The motto "Customers are always right" only serves to highlight the priority of a business, but not necessarily a truism. Of course, they're not always right. You should treat each complaint on a case-by-case basis. If the complaint is unreasonable or ridiculous, then ask yourself what percentage of your business is represented by this customer...and follow the 80/20 rule. It's not productive to spend 80% of your time just to handle the complaints of customers (assuming they really have unreasonable complaints) who represent just 0.01% of your revenues. In such a case, you don't need to display "un-diplomatic" behavior (kay makit-an man pud ka sa laing customers and they might get turned off), you can respectfully recommend to the customer another establishment where he can try dealing with. If the customer makes lots of business for you, however, you have to go the extra mile for him/her...but what's ironic is that the big customers are usually very well-mannered and understanding.

[fluffybelly]

customers are NOT always right!!!

I have an online business, we cater giveaways, invitations and guestbooks fo baptism. Kadaghan nako naka-experience anang mga customers nga mo-ingon they are always right. Sa akong point of view, disagree jud ko anang always right sila. Unsa naman lang diay ang right natong mga seller?

[mr_kyme]

hehe customers and sellers are always rights. Rights to have complains..

[emow]

Bro, "No return, no exchange" policy is prohibited in receipts and in business premises as stated by RA 7394, Consumer's Act of the Philippines. One must refund, even with the absence of receipt as long as he can prove his proof of purchase, for factory defect items. However, the LAW protects the business establishments from "change of mind" from customers.

[samsungster]

not all times...

[zeke_ETD]

dili sa tanang panahon, naay mga customer nga marukoy

[miyay]

old: the customer is always right

new: the customer is the king/queen

[AntitaniC]

I think customer is always right raman kung wala pa nila na purchase ang item.... mag pili pili sila...

tan-aw2x....

if ma purchased na.. and obviously the box that was sealed is opened...

no defects... it's just that the customer wants to change it...

na cover mana sa "no return, no exchange" bahala na sila mag yaw2x na sila... kai wa na nila ge gamit ilang utok..

ilang pagka stupid ilang ge pa iral...

[juleskiboi]

'customer is always right' should always be CASE to CASE basis no matter what...because more and more people nowadays are abusing it...

sa imo case TS, u did the right thing nga wala ninyo ilisi ang food nga gusto niya pailisan, for hygiene purpose and the item is perishable baya, unless nalang cguro ug pan-os ila napalit from u then na notice dayon nila dba?

unsa na, sapatos nga pailisan kay dili diay sakto sa ila hatagan? what a dumb customer, LOL...