Four call center personnel in the Philippines have been suspended pending further investigation by local authorities after sending an obscene SMS message to a New Zealand-based client's customers, according to the New Zealand Herald.
The New Zealand Herald reported Friday that Telecom, the New Zealand-based telecommunications company, has uncovered the source of obscene SMS messages received by some of its customers earlier in the week.
F*** you
On Wednesday, a woman from Whanganui District told authorities that she had received an SMS message saying "F*** you" after she had complained to Telecom's customer service about delays in the company's SMS service.
The offensive messages were traced to the Manila offices of Sitel, a multinational business process outsourcing company of which Telcom is a client.
Sitel employees suspended
Four of Sitel's employees in Manila have been suspended and will undergo further investigation by local authorities, according to Telecom.
"We have over 1,500 team members in New Zealand and 800 in Manila. They will all be massively disappointed by this event," said Sitel general manager of customer services, Trish Keith.
Sitel has reportedly apologised for the incident, but has chosen not to reveal the identities of the individuals responsible for the messages.
Source - Four call center workers suspended over obscene messages - Technology - GMANews.TV - Official Website of GMA News and Public Affairs - Latest Philippine News
Results 1 to 10 of 51
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02-20-2010, 12:05 PM #1Banned User
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Four call center workers suspended over obscene messages
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02-20-2010, 12:08 PM #2C.I.A.
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giunsa kaha ni pag trace?...
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02-20-2010, 01:34 PM #3Senior Member
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wa nay imposible karon bro basta mo involved ug telecom trace jud....
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02-20-2010, 03:19 PM #4C.I.A.
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gi wire tap ni? he heh...
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02-20-2010, 05:02 PM #5
mogamit ug dummy para di ma-trace
Last edited by pinoyapache; 02-20-2010 at 05:06 PM.
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02-20-2010, 05:44 PM #6Elite Member
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LOL, pinoy rajud.
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02-20-2010, 07:13 PM #7C.I.A.
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taga manila man kaha.. aw..
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02-20-2010, 07:44 PM #8
hahaha.. grabe pag filter sa IP ani? unsa gamit na software kaha ani nila sa pag decode..? wala kow paki sa binuhatan sa mga foul words ila sad na.. nyahaahahahhaha!
nahan ta ko kabalo g unsa nila pag trace para man sad dili ma patay ako mga accnt diri.. hahehehe joke!
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02-20-2010, 07:48 PM #9C.I.A.
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sus! naunsa mn sab sila woi nagpabadlong mn...
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02-20-2010, 09:20 PM #10C.I.A.
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hehehe...gi unsa pag trace?
basta naay medium, ma trace man gyud na.
samut pa gyud kay data ang gi-send. SMS is data...naa gihapon na mga headers, addresses nga mo point or mo identify sa point of origin, bisan ug patuyok-tuyokon pa na sa tibuok kalibutan...ma trace gyud gihapon na.
Wala ni mga disiplina nga mga callcenter agents. Angay ra pud sila nga tang-tangon. Kay if pasagdaan ni sila...mahutdan ug cliente ang call center company. Lalimana ka ug mocomplain ka, balikason ka? kafaet.
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