Call Center HR/Recruitment People: Some questions for you.

[scionrazer]

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If you were to choose between a very experienced applicant who happens to be an undergrad and a graduate with little or no experience, who would you hire? If so, why? Please explain.

What factors led to the decision of making "completed at least 2 yrs of college" a company standard among most, if not all, call centers nowadays? Please explain its relevance to the job description.

Would you rather hire someone who is an undergrad with 2 yrs of college but with backsubjects, very fluent in English, average to above average computer skills and good work ethics or would you rather hire someone with average fluency in English, average computers skills and a college graduate?

[skinnygenes]

What factors led to the decision of making "completed at least 2 yrs of college" a company standard among most, if not all, call centers nowadays? Please explain its relevance to the job description.

ka notice pud ko ani. na curious nlng pud ko. hr peeps..please explain po..

[scionrazer]

Furthermore, what really puzzles me is that I really don't see any relevance to the job description. What can a graduate do that an undergrad can't do? Specifically, what can a 3rd year level undergrad do that a 2nd year level undergrad can't also do? And to really push the envelope here, what can a 2nd year undergrad with no back subjects do that a 2nd year undergrad with back subjects can't do? This is beside the point of getting better grades or finishing more units than the other.

Shouldn't the standards be: of legal age (so you can sign a contract and work, in general), good command of the English language with little or no accent (this also means someone that can read, write and spell English, with little or no mistakes in grammar), good EQ (mature enough to handle and take irrate calls), someone that's punctual (tardiness is a sin), one that's average or above average in computers (so you don't have to call I.T. every time to fix a simple problem)? ? ? ?

Please enlighten us all. If most of the clients of call centers are Americans or countries that speak English, shouldn't these qualifications be enough? In America, for example, you can get hired for a job just as long as you can be trained and you can do the job. It doesn't matter what level of education you have. Does the term Equal Opportunity Employment ring a bell? This entails no discrimination in race, age, skin color, level of education, etc.

[7thheaven]

Wow! I really like this post. I would like to subscibe with this one.. Hope a good HR personnel can answer those questions. lols..

[mortal_bane]

Sakto gyud ka bro. Naay mga HR sa Convergys over ra kaayo cla. Kalami duklon sa mga boang.

[dep_blue4]

The requirement says "At Least" 2nd year college, if you're a graduate of 4 or 5 years course it doesn't mean that you're not hirable. You may even have the edge over undergrads considering that you have the same skills, english fluency, computer, etc.etc.

However, if the undergrad is an experienced one, then it is logical to hire him cause he will know what and how to do the job.

Training is not a guarantee that one can perform on the floor. so, most companies hire the experienced ones.

But it all boils down to if you really need the job. During the interview show it to them that you NEED and LOVE this job. Don't forget to use your charm, Smile!

[iamdib]

Sakto gyud ka bro. Naay mga HR sa Convergys over ra kaayo cla. Kalami duklon sa mga boang.

bai, cvg failed me twice. but no regrets. i guess naa pd cla point ngano wa ko nila gidawat. first nakong apply (murag padung man tingai ko 3rd year ato), i made it to the final interview. wala pa cla sa IT park. sa banawa pa to. ni hisgot man ko sa recruiter nga naa koi plano mo padayon og skwela. mo padayon pa unta kog tok but gipa hunong ko nya then ni ingon cya nga mas maayo if mo tiwas kog skwela. dili daw ko nya dawaton. shock gamay but walay dumot! i can still remember her name. initials are O C. thankful ko nga wa ko nya gidawat coz naka graduate jud tawn ko. 2nd time ko ni apply, naa na sa i3 ang recruitment. april this year. wala ko na dawat kai na distract ko pag ayo sa akong kuyog pag initial interview. nag katawa cos iyang rason y ganahn cya mo work. prehas pd og situation nako pag first nako apply sa convergys. pag ako nang turn para mo chikka sa recruiter, na taranta na nuon ko kai naka hinumdom ko atong pag apply nako sauna. sipyat pd to nako. pero payts ra oi! at least i learned something from it.

[scionrazer]

The requirement says "At Least" 2nd year college, if you're a graduate of 4 or 5 years course it doesn't mean that you're not hirable. You may even have the edge over undergrads considering that you have the same skills, english fluency, computer, etc.etc.

However, if the undergrad is an experienced one, then it is logical to hire him cause he will know what and how to do the job.

Training is not a guarantee that one can perform on the floor. so, most companies hire the experienced ones.

But it all boils down to if you really need the job. During the interview show it to them that you NEED and LOVE this job. Don't forget to use your charm, Smile!

Dude, the moment I said "2nd year with backsubjects", she made me stop. But hey, if they want to spend MORE time training a graduate, they can have it. Later on this graduate is just gonna leave them after a year or so to work in their chosen field.

[kit_cebu]

bai, cvg failed me twice. but no regrets. i guess naa pd cla point ngano wa ko nila gidawat. first nakong apply (murag padung man tingai ko 3rd year ato), i made it to the final interview. wala pa cla sa IT park. sa banawa pa to. ni hisgot man ko sa recruiter nga naa koi plano mo padayon og skwela. mo padayon pa unta kog tok but gipa hunong ko nya then ni ingon cya nga mas maayo if mo tiwas kog skwela. dili daw ko nya dawaton. shock gamay but walay dumot! i can still remember her name. initials are O C. thankful ko nga wa ko nya gidawat coz naka graduate jud tawn ko. 2nd time ko ni apply, naa na sa i3 ang recruitment. april this year. wala ko na dawat kai na distract ko pag ayo sa akong kuyog pag initial interview. nag katawa cos iyang rason y ganahn cya mo work. prehas pd og situation nako pag first nako apply sa convergys. pag ako nang turn para mo chikka sa recruiter, na taranta na nuon ko kai naka hinumdom ko atong pag apply nako sauna. sipyat pd to nako. pero payts ra oi! at least i learned something from it.

bai, ayaw balaka.... patience and practice goes a long way... i was hired the 3rd time i tried sa CVG...

[iamdib]

bai, ayaw balaka.... patience and practice goes a long way... i was hired the 3rd time i tried sa CVG...

hahaha!! wa man jud ko ga dumot ato. 1st time nakong apply, ako ra jud tawn usa. uwaw ayo! pag 2nd time, kuyog mis akong duha ka barkada. sa sunod, magpa refer nalang ko oi para sa fone ra ang intial interview. hahaha