Call Center agents, how do you build rapport with customers?

[gogeorge01]

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Share your rapport to your customer, big help ni para ma kuhaan ang dead air....
Labaw na sa mga bag-o sa call center industry like me.... :d

[NapoleonBlownapart]

wa jud ko kasuway build raport

kung mag OS reinstallation me aw.. pukawa lang ko sir kung mahuman na.. ahahaha

[gogeorge01]

wahahahhaha......... mao mao sakto jud.......
pero patyun sad lagi ta sa QA. kahinumdum lang ko sa una mga remote access, human makatolog......
mahibong nlang ang cx ngano wala na nag lihok iyang mouse.... tsk tsk tsk

[NapoleonBlownapart]

hehe.. di man perme bitaw mag QA.. kung naa QA pangayo lang update perme sa customer.. mosabot man sad na sila labi na kung pareha anang OSRI na dugay kaayo mahuman..

[radiostar]

ako.a walay rapport rapport

transfer to spanish man ko diretso

[tiny|tin|toys]

just talk to the guy. we do outbounds and usually our customers are always in a hurry. so what we do to keep him on the phone is talk slowly and clearly to they can understand, listen to whatever they want to talk about and they usually take out the dead air, plus they'll be expecting your call the next time.

[snake_eye]

we talk about anything na musulod sa akong utok...just try to open a conversation...but before I do that...I try to profile the EU or customer first...hehe...

[dam]

way au rapport oi.. padako lng sa AHT... troubleshoot diretso den release kun magkalisod..hehehhehe

[neomorgatory69]

Uso pa diay ning rapport? Nyahahah.

[Lind]

Kinahanglan jud btw raport, samot nag OS intallation kai pwerte dugaya, makaduka!