Hi!! I am giving a talk on IMPACT OF CALL CENTERS, I just need few testomies from Call center agents that I may share to my participants. My participants are group of People from church who may plan a program to help families whose a family member is working in a call center.
I Hope you will answer some of my questions in all honesty.. Thank you so much!!
1. GENDER:
2. AGE:
3. Shift Schedule: ______ day shift ________ mid shift ________ grave yard shift
4. Status:
5. Why did you choose to work in a Call Center?
6. How Satisfied are you with your job? (rate from 1 to 10, 1 lowest, 10 Highest)
7. What is the impact of working in a Call Center in your
- in your Family relationships (parents)
- in your Relationship with kids and husband (if married)
- in your Social relationships
- in your Spirituality
8. What do you like most about your Job?
9. What do you like least about your Job?
10. What do you Call Center agents need to be more motivated?