Fresh graduates / zero bpo experience

**narfnarf** · 08-10-2018, 11:04 PM

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.

Primary Responsibilities:

Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Required Qualifications:

Graduate of any 4-year course
Above average English communication skills
Proficiency in the use of Windows PC applications
Willing to work in IT Park, Cebu City
Willing to work on shifting schedules

PM me for more information

**narfnarf** · 08-14-2018, 12:59 AM