too easy to make a conclusion basing the incomplete video but, i understand where the santiago's are coming from. i guess it's because i too am a traveler and i can imagine having to go through a tiring journey, wait for your luggage that never comes only to be told much later... when you are tired, anxious and really pissed off that your luggage has been offloaded. and here comes a meddler who happens to be an aging journalist who insists on saying his piece and take pictures of you. believe me, no one and i mean no one will be showing off his good manners. anyone saying otherwise is a darned hypocrite.