JPMC Collection and Customer service associates

[momoneyz]

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Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JP Morgan Chase & Co. captive operations .

Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than March 2010.

JPMorgan Chase & Co. – Cebu Captive Operations
Customer Support Advisor- Collections

As a Collections-Customer Support Advisor, you play an integral role in Credit Card Services by handling the very first interaction with Chase customers in attempting to resolve delinquency and directly impacting the risk of loss to the bank. You will act as a credit counselor by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase. As a Customer Support Advisor, you will gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws. Additionally, you will be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You are results oriented and enjoy the challenge of meeting or exceeding your goals.

Qualifications:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous collections, customer service, sales, or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Demonstrated decision making, problem solving and analytical skills
• Strong communication skills both written and verbal
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Demonstrated persuasion and negotiating skills
• Must be willing to work in an environment that requires heavy phone-based customer interaction
• Full-Time positions available

************************************************** ********
Be part of the first wave! And experience being part of a Truely Global financial services firm!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just reply with your name, email and phone number (or you can pm me if you want)

[princize]

hi .. may I know if the employees have fixed working sched.? Thank you

[tauren_chieftain]

hi can I apply?

[momoneyz]

yes they do, but since the first account would be chase canada credit card customer service and collections, you would mostly be working graveyard.

we are still actively pooling agents so just post your name, email and phone number in the meantime.
by January, those who are on the database would be the first one to be called hence, you will have a bigger chance of being part of the pioneering batches.

as you may know chase is here for the long run, and they intend to put more accounts, and being in the pioneering batches would really matter promotion wise...

[momoneyz]

hi, to all those who had interest on the Unit Manager (aka TL) slots have already been filled up.

but dont fret customer service and collections agents are still being pooled. Job application processing will start January. SO lets start the New right. A New company with really good benefits, annual increases. Even if you stay as an agent for the rest of your life if you perform there is a posibility that you would earn more than the senior managers...ehehheheh

[nuzzicz]

pede ba ang way experience ani??

[jevpintor]

yes they do, but since the first account would be chase canada credit card customer service and collections, you would mostly be working graveyard.

we are still actively pooling agents so just post your name, email and phone number in the meantime.
by January, those who are on the database would be the first one to be called hence, you will have a bigger chance of being part of the pioneering batches.

as you may know chase is here for the long run, and they intend to put more accounts, and being in the pioneering batches would really matter promotion wise...

Sir I am interested in applying.. here is my contact nos.

Jan Eduard V. Pintor
landline: 344-490
Cell: 09223626451

[momoneyz]

experience is highly looked on but it is not a requirement.
its your attitude and your aptitude that will count the most.

Merry christmas everyone

[epoyking]

my wife has a call center experience... but she did not finish 2nd yr college... qualified?

[bLoody_sanctuary]

Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JP Morgan Chase & Co. captive operations .

Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than March 2010.

JPMorgan Chase & Co. – Cebu Captive Operations
Customer Support Advisor- Collections

As a Collections-Customer Support Advisor, you play an integral role in Credit Card Services by handling the very first interaction with Chase customers in attempting to resolve delinquency and directly impacting the risk of loss to the bank. You will act as a credit counselor by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase. As a Customer Support Advisor, you will gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws. Additionally, you will be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You are results oriented and enjoy the challenge of meeting or exceeding your goals.

Qualifications:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous collections, customer service, sales, or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Demonstrated decision making, problem solving and analytical skills
• Strong communication skills both written and verbal
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Demonstrated persuasion and negotiating skills
• Must be willing to work in an environment that requires heavy phone-based customer interaction
• Full-Time positions available

************************************************** ********
Be part of the first wave! And experience being part of a Truely Global financial services firm!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just reply with your name, email and phone number (or you can pm me if you want)

Hi .. pwede apply ani? .. I am currently with Convergys .. 2 yrs and 6 mos nako with CVG ..