Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JP Morgan Chase & Co. captive operations .
Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than March 2010.
JPMorgan Chase & Co. – Cebu Captive Operations
Customer Support Advisor- Collections
As a Collections-Customer Support Advisor, you play an integral role in Credit Card Services by handling the very first interaction with Chase customers in attempting to resolve delinquency and directly impacting the risk of loss to the bank. You will act as a credit counselor by offering solutions based on card members' individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase. As a Customer Support Advisor, you will gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws. Additionally, you will be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You are results oriented and enjoy the challenge of meeting or exceeding your goals.
Qualifications:
• Candidate must have completed at least 2 years in college
• Required language(s): English.
• Previous collections, customer service, sales, or call center experience preferred
• Applicants must be willing to work in Cebu City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Demonstrated decision making, problem solving and analytical skills
• Strong communication skills both written and verbal
• Proficiency in a Windows based environment
• Ability to analyze multiple sources of information to determine best course of action
• Demonstrated persuasion and negotiating skills
• Must be willing to work in an environment that requires heavy phone-based customer interaction
• Full-Time positions available
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Be part of the first wave! And experience being part of a Truely Global financial services firm!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just reply with your name, email and phone number (or you can pm me if you want)