BEST and WORST CALL CENTER in the Phil.

[jeanne19]

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LOOK AT THIS !! Find out which call centers rank best and worst based on employee feedback from the most active call center forum in the Philippines.This observation is purely based on opinions expressed by active members who have first hand experience with call centers mentioned and do not reflect how these companies operate.

The worst call center in the Philippines

1. Firstsource - this company is very notorious among forum participants. Their first thread created in the forum was eventually deleted by the admins because it was riddled with atrocious feedback from Firstsource employees themselves ranging from call center mismanagement, serious work ethics problems down to illicit officer relationships. Many have stayed clear away from Firstsource because of these. However, many are also hoping that things have changed in the past year and are now looking for positive feedback.

2. West Contact Services - is probably an all-time "favorite' amongst forum participants because its lack of hiring process organization, laughable company perks and some bad management feedback. According to participants, West Contact Services experiences one of the highest attrition rates for call centers in the country.

3. One Global Contact Center - another notorious employer according to avid forum members for their unfair business practices concerning wages, clusterf*cked processes and unprofessional officer conducts. The original thread for this call center company was deleted for overwhelmingly bad feedback. The present thread for this call center now is riddled with one warning after another from forum members not to even consider this company.

The best call center in the Philippines

1. Convergys - seems has decent good following and loyalty from present workers and even from former employees. Most feedback rings of good management and pride of their culture. Some ex-employees have even regretted leaving Convergys.

2. Etelecare - The former Etelecare (now Stream Global Services) is also well-loved by people who had first hand experience working for them. Good structured organization, rewarding performance incentives and excellent culture puts Etelecare in the same mold of Convergys. It is, however, saddening for some employees that Etelecare has been recently bought out and they are worried that the culture they've tried to preserve may soon die along with the buyout.

3. IBM-Daksh - is well-admired by its employees for its strong processes that support career growth for employees. Run by Indian executives who are big in processes IBM-Daksh provides above average compensation and bonuses to performing employees. You won't find much forum participants blasting IBM-Daksh for negligent, unfair or worrisome business practices.

[jeanne19]

is it true ?

[kit_cebu]

2nd thread namani nimo tawn of the same content...adto career center oi..

[jesse5648]

nasaag nasad ni??

diri ni dapat ibutang oh

[jeanne19]

LOOK AT THIS !! Find out which call centers rank best and worst based on employee feedback from the most active call center forum in the Philippines.This observation is purely based on opinions expressed by active members who have first hand experience with call centers mentioned and do not reflect how these companies operate.

The worst call center in the Philippines

1. Firstsource - this company is very notorious among forum participants. Their first thread created in the forum was eventually deleted by the admins because it was riddled with atrocious feedback from Firstsource employees themselves ranging from call center mismanagement, serious work ethics problems down to illicit officer relationships. Many have stayed clear away from Firstsource because of these. However, many are also hoping that things have changed in the past year and are now looking for positive feedback.

2. West Contact Services - is probably an all-time "favorite' amongst forum participants because its lack of hiring process organization, laughable company perks and some bad management feedback. According to participants, West Contact Services experiences one of the highest attrition rates for call centers in the country.

3. One Global Contact Center - another notorious employer according to avid forum members for their unfair business practices concerning wages, clusterf*cked processes and unprofessional officer conducts. The original thread for this call center company was deleted for overwhelmingly bad feedback. The present thread for this call center now is riddled with one warning after another from forum members not to even consider this company.

The best call center in the Philippines

1. Convergys - seems has decent good following and loyalty from present workers and even from former employees. Most feedback rings of good management and pride of their culture. Some ex-employees have even regretted leaving Convergys.

2. Etelecare - The former Etelecare (now Stream Global Services) is also well-loved by people who had first hand experience working for them. Good structured organization, rewarding performance incentives and excellent culture puts Etelecare in the same mold of Convergys. It is, however, saddening for some employees that Etelecare has been recently bought out and they are worried that the culture they've tried to preserve may soon die along with the buyout.

3. IBM-Daksh - is well-admired by its employees for its strong processes that support career growth for employees. Run by Indian executives who are big in processes IBM-Daksh provides above average compensation and bonuses to performing employees. You won't find much forum participants blasting IBM-Daksh for negligent, unfair or worrisome business practices.

[CocoCrunch]

your source and date you got this info?

there are a gazillion complains/feedback/opinions/frustrations/etc etc of a single employee towards his/her company. You can never satisfy or make someone happy or contented with just few reasons. eventhough you can somehow feel contented, you can or will still feel there's something lacking.

You might not notice but you always raise your brow when someone from the management will say something or you never notice that you are backbiting the management or your boss for being incompetent or whatever.

It's not etel anymore, it's stream and i heard a lot of employees are complaining about alot of things.

sometimes, i believe, the reason why there are less people posting negative feedback and opinions of top companies coz they hire professional agents, thus employees will also feel less professional if they post something negative about the company. most of them, if they sour grape they will post negative stuff with a random name.

[el_choi_dy]

is it true

[Monilyn]

Best Call Center for me would be IBEX Global! Kasi mataas sila magpasahod tapos ang dami pa nilang incentives at benefits. Walang hokus pokus. Tapos kaya mas gusto ko pa to kasi may advocacy sila, they're not only a call center company well meron silang laman for the society

[madyrenton]

Many call centers are available in Philippines. Among them some are best and some are worst. I have around 5 years of experience in Call Centers industries. Inbound Call Center Services and Outbound Telemarketing Services these are two types of call centers.

I can say if we have the good skills to perform our task then there will be no worst company. I think every call center agent should have good Customer Service Skills. So that he or she can perform their best and make their call canter best call center for them. I have many names but Sales Rain BPO call center is the best according to my experience.

[PwnJoo]

Still depends if makauyon ka ug ang kompanya sa imo ky naay dagko ug sweldo pero adto sila nakauyon sa mejo gamay. Basta magdugay lang jud ka mao ra na