TELETECH CEBU: Na-unsa na?

[rigormortis]

---

apply ya ko karn october

[watchOut09]

DIBA DISSOLVE NA UAL?

call outs! this is one of the scandals inside the company. what provoKed them to maKe such move? until now the higher positioned personnel does not have a clue. but if agents are just given a chance to speaK out and to have a reply from a human being and not just by telling them that "cge lang Kay amo lang unya na i-taKe note" . is this the answer that agents have to expect everytime they voice out? second... sicK hotline!!!!! ate pag chure oist! agent calls and won't be able to maKe it to worK, rtm aKss a valid reason and if the om is there you will be transferred to what agents call as .... sweet hotline she answers if asKs the reason and expound why be absent, if she does not agree to your rison.. you worK even if your not feeling well. third ag1, ag2 blah2x.... agents are segragated to genres or travel agencies. genres is divided accdg to tenureship and also thru ag1,2,3 travel agencies taKe another training for additional Knowledge. so what's wrong? some are Queuing and some are not? what's that again?...... meaning we are divided out to certain levels on how much calls you taKe per shift day. there agents whose been talKing every second and sometimes have to race with the beep of the phone to gulping their own saliva on the other hand hand.... ther are agents just strolling inside the floor and some are...sitting pretty... imagine all of us receives the same pay yet the burden of our calls have very different scales. and the only inspiration you taKe is that your regulariZe with just p500 increase?? pag chure oist! fourth issue: vacation leave and sicK leave..... naman! if you try to utter these words it will sound good but!!! is it really a priviledge. vacation leave wherein you will have to apply for it 2 months in advance and yet not an assurance that your reQuest will be approved, naman .... agents have to fight(not literal) and has to annoy thier tl's f its approved or not. you applied for it coZ you have something to taKe care on that specified dates waiting and reQuesting 2 months in advance only to find out 3 days from the said reQuests...denied!!! sicK leave...otro pud, they control who can maKe the absence and who cannot. its monarchy inside teletech especially for ual.

Disclaimer: The posts in this article are the PERSONAL OPINIONS,VIEWS, STATEMENTS and INFORMATION of individual members of istorya.net shared publicly through this forum but does not reflect on the views and positions, in any way, of this forum's administration and the site keeper team.

hello new here...but i really i agree with u, i worked in teletech before so i can attest to everything u said...work there for 1 yr..i resigned due to management issues and im so sick and tired working in a call center...

hapit na madissolve ang UAL, ive heard from my ttech friends nga nxt month daw...OMs in UAL are soon to be OMs sa accenture..kay mobalik na si Fred(OM sa accenture) sa manila

[watchOut09]

@lolzlolsy , kaila man ko nimo, trainor ka and friend mo ni Aya..
worked for the accenture accnt too... asa na diay ka karn?

[chang]

im from accenture as well. just resigned last august. nindot bya jud unta ang teletech as a company in a whole. the only problem is the managers/bosses ra man jud.

usa pa ng HCD (Human Cayamucat Delivery) mura jug mga high school graduates ra. way alamag sa ilang mga trabaho & functions. way alamag halos sa labor code ug sa HR processes.

HCD is one of the factors that is destroying the image of the company.

one more thing is compensation. aliman man gud btaw ka anag 500 increase upon regularization. even bestbuy agents (considered as the pioneers) even received the said increase upon regularization & is earning still the same amount to date.

they're excuse is: 'The site itself is not earning yet.'

Di ka malain ana?!!!

[watchOut09]

@chang, kinsa imo TL? y man resign ka? gkapoi nasad ka? ana gyud na...

wa gyud na klaro ang HCD dha, hinayan pa gyud.. mag kuha naman lng gani ko sa imo last pay pabalik-balikon pa gyud ka, mura gyud duol oi! then naa pa jud cutoff sa time, sauns! what if naa diay ka work unsaon nimo pag process?!...nangaway pa jud ko gaurd dha..gi-at*y kaau na ila gaurd dha, murag kinsa, makalagot kaayo, mastress gyud ko kada anha nko teletech...i hate the gaurds in Ttech!

[lolzlolsy]

@lolzlolsy , kaila man ko nimo, trainor ka and friend mo ni Aya..
worked for the accenture accnt too... asa na diay ka karn?

ah really? pm me your name pls.. hehehehe

im now a teach in UP Visayas - Iloilo.. i teach exchange students from Japan.. super nice ang job compared sa call center...

how are you?

oh well, me...for four years as what ive said..its only ttech cebu that i experienced such super _ _ _ _ bosses.... i really love accenture.. and training is my passion.. i gave my all when it comes to training and i really hate to leave ttech cebu but i've to na...hahay.. but ok lang ..i know ttech cebu will soon have managers who can handle their people better

[lolzlolsy]

@chang - bitaw tinuod... nindot jud ang teletech unta as a company in a whole...'cause nadugay gud ko didto nila ..4 years gud ko ug na assign ko sa different sites before.. pero naay difference lang jud diha sa cebu site.. ambut nganu or unsa ba.. and usahay maka sulti pud tang tanan na they're promoting the wrong people...hehehehehe

i understand your sentiments jud!

[watchOut09]

@lolzlolsy - noh, naa ka UPV, UPCebu bya ko grad..good thing kay naa nka dha...ako work nsad ko lain company, wla nko nag call center..friend mi ni aya...

sakto accenture is hiring the wrong people, taka-taka lng promote, dli tanan sad but most of them...walay kwenta ilang gi-promote...karun kay ang OM sa UAL kay mau nsad daw OM sa accenture ambot kung tarung ba na OM sa UAL...

[lolzlolsy]

im from accenture as well. just resigned last august. nindot bya jud unta ang teletech as a company in a whole. the only problem is the managers/bosses ra man jud.

usa pa ng HCD (Human Cayamucat Delivery) mura jug mga high school graduates ra. way alamag sa ilang mga trabaho & functions. way alamag halos sa labor code ug sa HR processes.

HCD is one of the factors that is destroying the image of the company.

one more thing is compensation. aliman man gud btaw ka anag 500 increase upon regularization. even bestbuy agents (considered as the pioneers) even received the said increase upon regularization & is earning still the same amount to date.

they're excuse is: 'The site itself is not earning yet.'

Di ka malain ana?!!!

@lolzlolsy - noh, naa ka UPV, UPCebu bya ko grad..good thing kay naa nka dha...ako work nsad ko lain company, wla nko nag call center..friend mi ni aya...

sakto accenture is hiring the wrong people, taka-taka lng promote, dli tanan sad but most of them...walay kwenta ilang gi-promote...karun kay ang OM sa UAL kay mau nsad daw OM sa accenture ambot kung tarung ba na OM sa UAL...

mau bah.. kinsa man na OM sa UAL diay ang gibalhin sa accenture?

good thing maayu akung realtionship sa mga agents!.. pro agents gud ko!hahahaha.. dili bitaw.. i understand everyone's sentiments kay agent pud ko before sa main site sa ttech sa manila.. pero na manage man mi ug maayu sa amung tl...

[watchOut09]

since UAL will be closing, soon daw, the two OMs will be transferred to accenture, kay layas naman sad si fr*d...i dunno them personally pero i think kaila ka ani nila by face, wala man lain OM sa UAL, kaila ka ana..

samot way ayu kay wala na AVP then kanang "tiering" nla, its so unfair to agenst who are performing well.
if your tier5 ka imo tanan calls and the lower tier agents are setting pretty lang mag avail pa 1hr usahay, so unfair gyud. may unta mas dako ang sweldo kay ok ra gyud..ana unta nah sa?

daghan na gyud ng resign, pwera atong na promote...heavy man promotion kay in need sila ug TLs.. maau na lng sad na nila oi (kato mga karaan) kapoi bya sad...