Convergys

[etsirkoid]

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Convergys pips, meet up w/ you guys tomorrow sa Bluewaters!!!

[mamat05]

kong kamo pangotan-on ani?? unsa inyong itubag?? hih i... salamat

1. What sort of job would you like to be doing in 5 years from now
2. As a customer service rep it is inevitable that at times you will be presented with rude and/or abusive customers who may use insulting language. A customer writes in using mildly abusive language and is blaming your company for a problem that is obviously their own fault. What do you think your primary goal should be in situations such as this? What do you think would be the best way to handle this situatiion?
3. You are contacted by an annoyed customer who complains about a recent outage of your service and mentions that he has lost many business contracts, just because your company didn't have a disaster recovery policies. What do you think would be the best way to handle this situation?
4. While working on the server you accidentally deleted certain files which are owned by the customer. Later you are contacted by the client and he complains his files are missing. What do you think would be the best way to handle this situation draft a complete reply to the customer
5. Consider the scenario, where you have made a mistake, say you have configured everything correctly and have responded to the client that you have solved the problem but unfortunately have forgotten to restart the required services and the client has written back angrily. What do you think would be the best way to handle this situation and please write a complete reply to customer.

[kenzo.sakurai]

i submitted my re-application letter and it's been closing 1 month now no call from them yet..

[nirpz]

nice kaayo ang mga question sa case study above..cool kaayo..i love thes kind of tests..

[mariaClara]

i hate interview.. mga inner views..

i tend to 'breakdown' or ako utok mu black out..

[©harlie M©]

ambot naunsa na kaha ang sprint karon pero gud luck ghapon... you need all the positive energy and motivation in the world to survive - else your are just pure lucky or you are indeed very good kung magdugay ka..

n ana jud d i na bsta naa ka sa sprint? kuyawan man sad ta ani
mao rba daw ni ilang ramping krn....

[YellowSubmarine]

mao ra ni na account ang ramping nila karon?

[©harlie M©]

k pag apply sa akong fren k mao daw ni elang ramping krn,
ni ask man to akong fren kong naa ba lain na account ang ramping, nya ingon ang HR nga so far kani pa daw ila ramping krn.....
morag last week sa april or 1st week sa May man to ni apply akon fren.

pro basin as of now naa changes.....

[mariaClara]

mao ra ni na account ang ramping nila karon?

ahmm.. i think wala ko ka-follow.. unsa nang ramping?

[YellowSubmarine]

nag hiring.. nangita ug dugang agent