Worst Callcenter at the moment?

[dabi]

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1and1.. perte gamaya sweldo pura gaba

[tatadeasis]

my question is: after callcenter, asa sunod?

[Kenshiro]

my question is: after callcenter, asa sunod?

Easy a company that has better feedback from employees.

[rev]

This is the worst check the reviews:
Stream Global Services Reviews | Glassdoor.com

After reading the feedbacks. This is 90% true. Most of the comments on this line is based on America. They feel defeated by outsourcing. We always get "Are you in America?" questions but that does not mean you give in to their demands.

Malay mo mapunta sa India?

We will reach to that part. I will give a review on how Stream fairs without any biases. I like how it has been for me. I really feel the LESS STRESS here! No joke... its tiring to go home but I don't feel that much STRESS when I log-in take calls in 3 seconds snap.

[Kenshiro]

After reading the feedbacks. This is 90% true. Most of the comments on this line is based on America. They feel defeated by outsourcing. We always get "Are you in America?" questions but that does not mean you give in to their demands.

Malay mo mapunta sa India?

We will reach to that part. I will give a review on how Stream fairs without any biases. I like how it has been for me. I really feel the LESS STRESS here! No joke... its tiring to go home but I don't feel that much STRESS when I log-in take calls in 3 seconds snap.

Less stress? Im not worried about stress its how we resolve customers concerns and provide the most efficient solution for them.

This company is exploitive by nature, thanks to etel practices and policies which is hanging by a thread that the company still has a single ounce of good practice.

And its more credible in hearing employees feedback rather than what your supervisor is telling you.

Stupid agent and newbies forgive me but there are really a LOT of people like this in other sites not in Cebu. These types of agents affect our stats here and we get blamed for everything they do which is totally unrelated to the call and its very evident in the history documentation. And now they have this new policy that grinds us even more and more task more intricate task and things to do in order to cover their bull C. Sounds kinda stupid but its true.

Why is it they have a very high attrition rate? Its because of things like this that tenured agents are blamed for newbie errors. Very illogical and stupid.

Why dont they hire more competent individuals. they get desperate hiring more people even unqualified people just to fill the seats and demands of the client. I had a colleague when she was being screened she says she doesn't know anything about compters and she ended up in technical support.

There was one review that says invest more in retaining tenured agents rather than hiring a newbies. This was what etel is doing before and stream is doing the opposite.
And yeah they get defeated by outsourcing its because we can handle more degrading treatment, and being exploited is fine by us not really knowing the consequences.

[Blah-Blah]

hoie ayaw mo pag lalis dha. based on my experience, ang teletech maoy WORST call center kay kusog kaayo mo terminate ug empleyado nya di kahibaw mohatag ug 2nd chance. HILAS ra kaayo. cge silag sunod ang ilang established protocols nga way gamit kay ilang mga emplyado wala mosunod ana.

Angay ra to sila birahan ug maayo! bwahahahahah!! LUOYA sa ilang IT dept. didto oie, mao jud to ako gitirahan ug maayo kay sila ang naka ingon sa akong UNTIMELY SEPARATION from Teletech.

ask lang ko ha.. isa ka atong na term tungod sa pag disable sa Eye-Q?

[MahDeXie]

ang reason kay kinahanglan mo log-in naka 15 mins before sa imo scheduled shift if di ka ka log-in 15 mins before the shift starts late na ka.. kinahanglan mo log-out sad ka 15 mins after the shift kay kung mag-una ka log out undertime ka.. mag take pajud ka ug call/chat anang 15 mins after end sa imo shift.. hahaha.. if malate ka bsan 1 min 50% nalang sa daily rate imo makuha.. daily rate is 300+.. delay ang sweldo nya ang performance bonus di ihatag.. no other benefits gawas sa gov't mandated benefits

no? faeta gud ani nga company...

[rivalee]

In my opinion... live2sell. I may be wrong, but recent visits proved very disappointing for me.
I went to the center late last week (pm) and today (am)...
During both times their receiving area/front office was unfortunately free of any LIVING THINGS. As in empty.

wala juy taw o maski na lang unggoy.. kaloy-i.

ang2 kay ang iLang HRD naa man gud sa 5th floor.. ang kanang lobby 4pm pman na naay tao!!

[rev]

This company is expliotive by nature, thanks to etel practices and policies which is hanging by a thread that the company still has a single ounce of good practice.

Stupid agent and newbies forgive me but there are really a LOT of people like this in other sites not in Cebu. These types of agents affect our stats here and we get blamed for everything they do which is totally unrelated to the call and its very evident in the history documentation. And now they have this new policy that grinds us even more and more task more intricate task and things to do in order to cover their bull C. Sounds kinda stupid but its true.

I got a dissat from a customer when he was referring to the previous agent who has the habit of saying "Please call us back in 24hrs" when he can't resolve the issue. Although, I gave the resolution to the customer. It was the customer's fault that he was charged for such amount. He refused to pay for this brother's account nga nakaMERGED sa iyang account. He was the one who demanded it so it was the customer's error at mishandling his account. Ug di to mabayaran adtoon siya sa NCO...

There are times where they just belittle everyone when they don't feel the answer is credible. Some will even ask for "Someone else to talk to" or "Do you understand English" when they directly violate the terms. Some are so adept they make a scene out of it. That is how I feel bad about it.... I barely feel the stress not because someone else is getting blamed but the solution is a bit easy. We may be starting up but most of my TEAM (Wavemates) are already excelling than previous waves... Its too early to judge.

Why is it they have a very high attrition rate? Its because of things like this that tenured agents are blamed for newbie errors. Very illogical and stupid.

Why dont they hire more competent individuals. they get desperate hiring more people even unqualified people just to fill the seats and demands of the client. I had a colleague when she was being screened she says she doesn't know anything about compters and she ended up in technical support.

And yeah they get defeated by outsourcing its because we can handle more degrading treatment, and being exploited is fine by us not really knowing the consequences.

Its a given fact that only a few will work it through.

The phrase "Its a good job" works fine. If they're not planning to have a career then they can leave. There are alot of people here working 5-9 years now and they're not staying because they stayed long enough (Bonuses nga tag1k ra sa TM) and contribute to the team. Try and ask them "nganong diri ka gawork nga mas dako mag sweldo sa pikas?" It may sound cliche but they're not working for themselves now. They want to make use of their experience and share it to others. Ang akong team kay daghan kaayo batig stats pag start pero karon nana sila sa Top 20 agents for the Month (And you'll see their names over and over again) They do recognize your efforts... pero limited ra ang compensation as the Management sets-it-out themselves. Its not the SITE its the entire COMPANY that makes the decision. Were not relying on their scores. Its inspiring us to improve better from zero-to-hero success! We never beg to what we have the power to earn.

Sometimes they will realize their signing a Termination Letter rather than their usual CITES... Its true that there are a lot of "IMBA-BS" agents out there but that does not mean we give up to these circumstances. When I work at this Program. I felt really hard at the social engineers exploiting CSR but after 2mo. I accepted that it would be better to keep them satisfied rather than hold them up. I do correct customers who keep saying "I didn't know about it" or "I will report/sue SIRIUS for this." Its the program NOT YOU... its THEIR MONEY not ours.

There are even a lot of agents who says. When you pay this you'll pay half the year plus 5mo. Free.... free activation. Yes Yes Yes! and all you see on file is an order number! Kita mo anang 2008 account nga order number ray nabutang sukad sa paghimo sa account! PAra lang makasale!

Di ra ikaw ang naay sentimento nga in-ani pero ayaw lang sad lahata. They will fire people. Katung top-seller kuno nga agent gi-terminate kay himuon niyang x5 maski usa ra ang gi-order. Dili ingon nga daghan giatay maong mamiste sad ta. Its a challenge to overcome with.

I'm not talking on behalf of Stream ha.

***What program do you work for? Carry on!

[bloodguilt]

waaa... grabeha sad ana oi! worst jud... 300 ra ila daily rate dira pa jud.. tsk9.
oi excuse me, ka nindot ra sa etel a. daghan pa benefits aside sa sweldo, naa pa jud ka i-look forward every quarter! ahahhaha... ahems... ^^

yeah ryt.. but where the hell is your e-telecare now? hehehe!