All about CEBU PACIFIC Airlines

[meowa]

---

grabe ka poor ang service and their ticket offices charge an extra 50 bucks. okay ra unta if their ticketing services is outsourced, the thing is, they also own skyliner.

what's the 50 bucks for?

[angelove]

when the lady at the check-in counter told me,"sir, closed na po kasi more than 45 minutes na. nag last call na po kami about 5-10 minutes ago."

I told her, "How the fck did that happen? We were standing here for more than 1 hour and 20 mins!" we were aware that it was the peak season and we really avoided to being late for our flight. I wanted to choke the neck of the girl at the check-in counter.

The problem was they were already accommodating people for the next flight at the same check-in counter. We also learned that 3 flights prior to our flight were cancelled. Most probably they gave our seats to VIP waitlisted passengers who needs to be in Cebu badly. My friend from another airline that they actually do this especially when politicians and celebrities needs to be on a particular flight FOR A FEE.

There were about 20 of us that they BUMPED OFF.

you can actually sue them for this. its a breach of your contract of carriage. a lot of people have sued over the fact that they were bumped off, etc. cebu pacific could be held liable for a lot of damages. I remember there was one case that the couple sued for being transferred from business class to first class (kana, upgrade na ha!) and they still won the case coz the contract was for business class, and none other.

So i guess it is still early if you want to consider sending their legal team a letter because what happened to just aint right.

[ito]

i just had my share of the terrible service of Cebu Pacific recently. I booked a flight from Cebu to Legaspi (via Manila); the flight to Manila was delayed so i inquired with the check-in counter supervisor on duty; they called up Manila, it took an hour before they gave feedback... and she said yes you can make it to your connecting flight since it will also be delayed. She assured us that there will be no problem since we already had our boarding passes and had our luggage checked through.

Upon reaching Manila, we were denied transfers! On record, they put that the flight was delayed that is why were not able to make to our connecting flight. However, I had 12 other companions on the plane that I've spoken to (they can see us from up there)... the plane has not left and the gates are still open, but our seats were taken. So the ground crew confessed that we were bumped off since the flight was overbooked! On the plane, they were even trying to lure 6 passengers for freebies to deplane, a proof that the flight was indeed overbooked.

They denied booking us on the next flight, never got any offer of concessions, refuse to give us a status report in writing, they refuse for us to speak to the supervisor, not until 3 hours later when I caught him talking to another passenger complaining, so we were left with no choice but to fly back to Cebu that same day with no assurance that the ticket will be refunded!

An hour later, i took a photo of him that's when he offered for me to write a customer feedback form and sign a certificate of delay (the details of which are not accurate) but that's about it. I'm furious, I need a lawyer!

[edgeowns]

Is it true they suck these days? Many in other philippine forums are complaining. Flight delays/poor service/etc. Plus they said daw na these days, they will delay or even cancel a flight if its not full. Not sure if its true. My last flight with CP was Oct 2006, during the WWE event in Manila. So far no problems man.

But to be fair, they still got the cheapest fare. Just yesterday(June 12), they got BIG discounts on their flights. Cheaper than usual!!!

[Motownkid]

sa katong other Cebu Pacific thread (nga nawagtang), daghan reklamo didto against their poor customer service...

karon lain na pod nga reklamo..

Editoryal: Cebu Pacific palpak

LABIHANG sukoa sa pipila ka mga Sugbuanon dihang nadugay pag-abot ang usa ka flight gikan sa Singapore kay imbes alas 3 sa kaadlawon ang orihinal nga eskedyul, alas 9 sa buntag na gyud kini naabot.

Way klarong anunsyo ang Cebu Pacific sa maong mga kausaban ug ang hinungdan niini.

Kini maoy labing ulahi sa mga reklamo nga naabot sa Sun.Star Superbalita kabahin sa serbisyo niining maong airline.

Sulod sa miaging mga bulan, naay mga reklamo kabahin sa ilang mga delayed flights, ang way klaro nga promo diin pipila ang na-bump off bisan og nakaabot pa sa saktong oras, ang kalit-kalit nga pag-cancel sa mga flight ug uban pa.

Sa maong mga reklamo, atong masabot nga way klarong pagtagad ang Cebu Pacific sa ilang mga customer. Ila lang kining pasagdan.

Lahi pa kadtong napugos sa pag-isyu og press release ang tagdumala sa Cebu Pacific dihang nangreklamo sab sa media ang pipila ka mga pasahero kay ang ilang luggage na-divert sa laing airport.

Tungod niini, pipila na gyud ka mga Sugbuanon nga mauwaw sa paggamit niining maong airline sa ngalan sa Cebu kay ma-associated sila sa kapalpakan sa Cebu Pacific.

Kanus-a pa kaha maigking kining tagdumala sa maong airline?

source

[daelite_mistress]

haha..
tinuod kaayo ni..

ako ate padung ngari sa cebu from manila na delay ang pagAbot kay nibalik sa agi ang airplane kay nagkaDefect..
ni uyog gud ana ako ate niya ni down jud..
kaINgon xa mamatay na xa.. hahaha

[twisted_180]

Cebu Pacific Air Refund? Don't hold your breath while you wait.
https://www.istorya.net/forums/destin...-you-wait.html

[rodsky]

Please hold back from neggie commenting the airline as a whole. Like any company that sucks, most of the problems are management-related--ergo, it has nothing to do with the competence of the flight crews, the aircraft, or other employees. 5J has some of the best pilots in the business--it's just sad that sometimes, in the midst of an economic slump, budget cuts and other re-allocations force some services to degrade to a point that management isn't delivering what needs to be delivered. True, sometimes these affect the human element in the business (i.e. disgruntled employees might not be eagerly doing their jobs like before). However, pilots and ground service personnel have very high training standards--you don't expect them to act like garbage men, nga mag-kalit lang ug hinay sa paghakot ug basura kay wala gihatagan ug sweldo. No, pilots take pride in their skill and excellence at what they do, because they are a rare breed of men and women--so I hope you don't include them in your ranting--blame management, not the pilots and the condition of the aircraft they fly in.

ADDENDUM:

Here is a video from a friend who's now a Captain for 5J. They are landing an A319 at Kaoshiung, ROC (Taiwan), in the middle of a typhoon (yes, believe it or not).

This was the weather map before they landed:


(RCKH is the ICAO code for Kaoshiung Airport)

Note that in most of the video, everything is totally black, only in the last few minutes do you get to see the city lights and finally the runway (cloud ceiling was only 700 feet!).

http://s7.photobucket.com/albums/y30...urrent=khh.flv

A night landing in the middle of a typhoon...not a job for everyone.

Now if anyone here say that Cebu Pacific pilots suck after seeing this video, I will shrug and shake my head.

-RODION

[mike_jonz]

in fairness to Cebu Pacific, sa 4 flights amo gi take ni J.La last week (2 domestic and 2 international) once lang gyud mi na delayed of the 4 flights. and delayed lang cya ug 1 hour and we weren't in a hurry pa gyud so wala kaayo mi na hasol ato nga 1 delay. hahaha! i guess we were lucky lang nga wa mi na timingan.

[Motownkid]

good news na da.. basin naka-amgo na sila.. hope padayon na na...