Is it hard being a Call center agent?

[gikapoy]

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hahayz life sa call center
sayon ra baya paminawon hehehe
pero dili pud lalim ang life sa call center agent
lahi raman gud ang mag trabaho sa gabii ug mag laag2x overnight or walay tulogay kay nag enjoy

karon, call center gihapon kow pero dili na night shift hehehe
normal office hours nakow pero stressful lang gihapon.
ang mga callers nimo kay nag expect nga kahibaw ka tanan. imo pud supervisors nag expect sila nga kahibaw naka tanan query sa callers

mao na ang mga call center agents grabeh mo gasto kung laag2x kay murag mao raman pud tingali na time nga mag enjoy2x or para ma ipa gawas ang stress ug hinanakit sa office hehehe

being a call center agent kay dili lang sa na basta2x. tibay at lakas ng loob heheh
kahinomdom man ko sa ako mga ka team sauna nga mag hilak inig sugod. pero sooner or later na anad ra pud.

[horhe]

mga bro ug sis nga call center agents; g unsa ninyo pag adjust? murag bali naman gud inyong sleeping habits...

lisod e katulog? =)

[virtualtelecare]

Is it hard getting hired in a call center?

Honestly if you want some of the most important tips for getting hired in a call center, then I will tell you. This information is like Gold so take notes.

I own a call center and here is what I look for:

Realize This: If you are in the call center industry, then your most valuable asset is your mouth. Like an engineer, you must hone in on the skills that make your mouth successful. Personality, Aggressiveness, English Skills and Communication. When you finally perfect these few things, ANYONE will hire you. If they do not hire you, then they are foolish.

1. Personality is ALMOST everything (Example: I get MANY first time applicants who have ZERO personality or aggressiveness, this is NOT a good thing in an interview.) Remember if your personality is not one of a HAPPY and PERSONABLE person, then you should NOT be looking for a job in the call center industry.

2. English: This is a HUGE issue in the call center industry. I am an American and I understand first hand why Americans want to talk to someone with GOOD English. One of the reasons why is because there are many fast food chains like McDonald's, Taco Bell, KFC and others. These chains hire hispanics from across the border who cannot hardly speak the language. This is a daily frustration to the American people who just want to speak to someone who speaks their own language fluently. Honestly this has a direct effect on the Call Center industry as well.

The better your English, the more you can sell products, represent the company you are representing and the more apt you are to get a job.

IF YOU DO NOT SPEAK FLUENT ENGLISH, then just PRACTICE with a friend before you apply.

Communication Skills: If you know how to communication on an INTELLECTUAL level, then this will go MILES in an interview. You will be able to relate more with the interviewer, the client and to all you communicate with in the Call Center industry. If you have poor communication skills, then you should not apply in the call center industry.

Self Motivation: Bosses HATE to manage. We want people that we can train and then they can just go do their job. If you are the kind of person who needs constant direction, then your chances of getting a position is slim. We need people in the industry who can see the task, take charge and run ahead with it.

Voice and Tone: Many people will not tell you this, but I will tell it to you first. Your chances of getting a job in the call center industry is much higher if you have a louder voice. I cannot tell you how many applicants I get who sound as quiet as a church mouse. I do not care how good your English is, if you cannot speak loudly and with energy, then a call center would be foolish to hire you for ANY position. You must be outspoken and louder.

Those are just a few helpful hints to read before you start interviewing.

John
Virtual Telecare
john@virtualtelecare.com

[esprugodoys]

as like any other tasks that we do, ang pag sugod gyud ang lisod.

[glasswingedfaerie]

Every job has its own set of challenges. No job is easy - whether it is in the call center industry or out. Heck, even being a bum is not easy. In fact, it's excruciatingly difficult to be jobless! Hahaha!

[xeoxander01]

is it hard getting hired in a call center... sus.. daghan nga company aku gi applyan nga gi tarong jud naku... wa jud ko dawata... pero katong application hinuon nku sa etel nga wala kau nku tarunga sa interview.. gi dawat hinuon ko... di unta ko ganahan mo trabaho og call center.. unsaon gi offeran man ko og contrata.. I worked there as a tech support for a year before calling it quits.. di ma gamit aku gi iskwelahan og upat ka tuig... now im a software developer where im earning more than i did back in my call center days... and the best part is... its a day job... yeah!!!... ang tubag naku sa pangutana nga lisud bah ang trabaho??.. pwede rah piyungan... you just say "Hello sir/mam... can I help you with the cheap SH*T??".. hehehehe.. but no offense lng sa uban, I feel like its a dead end job... mau lng nah sa mka nka una og trabaho sa companya kay dali rah kau nanga promote.. pero karon nga pwerte nang daghana.. sus.. pila pah ka tuig ang huwaton usa ka ma promote.. pastilan..

[anirhtakzdap]

==i used to work in a call center before..that was my first job-as a technical support agent..actually medyo kapoy sya for me..medyo lang..kay dli man kaau supportive among TL gud & i was the only new member sa akong team..=(

[ross1234]

i have worked in a call center for 2 years.. so far ok ra gyud kaayu. ang management, lax ra kaayu but pag change na ug management, na good luck nalang gyud walay ayu.

kapoyon man gyud ang tao..kapoy gyud take ug calls labi na ug tech support ka.. sus as in kapoy gyud.. mao na transfer nalang kog lain company. kapoy na gyud...

[chad_tukes]

pwede mangutana, just out of curiosity.

on the average, how many calls do you guys get in a day?

[bOmbOm]

dependi na sa type of call center and account bro. kadtong outbound ko kay abot ug 500 to 600 calls in a shift. pag inbound nako kay mga 15-25 calls in a shift nalang pero inbound sales man gud to. ambot lang kaha nang inbound customer service.