---------bloopers?... heard from another agent...
" thank you for choosing @!#@.. my name is John is that correct? " (no answer from customer)
---------still from another agent
" mam, ill just put you on hold for a while ok,..." ( agent forgot to press mute then went on singing )
(after a few days, a feedback from the customer came) " Please stop outsourcing, the person I talked with kept on singing instead of helping me.... "
---------and my own blooper...
(was talking with my friend then a call came in, pick up the headset and was about to deliver my opening script and then ) ..." ....silence " ( mental block, no words came out hehehe, customer kept talking, "hello, hello... you there...hello " ... then I released the call....hahaha shhhssshhhh....
another blooper of mine, I was taking a supervisor call... I used the name John... then right after we bid farewell, I said " Again sir I apologize for the inconvenience, again my name is Ben.. have a nice a day. "