Tabuelan - nice beach!

[pierced]

---

well that would really ruin your vacation..badshot gyud kaayo ang in-ana nga situation.

but i think lisod sad ang situation sa management specially karon nga peak season. i had that experience also last holy week sa boracay. as in ang lobby sa resort amo gi stay-han murag terminal sa bus napuno ug mga bags and things of guest nga padulong mo check-in. dili sila ka sulod sa ilang mga reserved rooms kay naa pa ang nag stay wala pa mo clear or checkout sa room.tagbaw pangita ang mga staff,tua dia pa sa beach nag langoy langoy hahahaha...

so i dont think nga singled out lang ang durhan, most resorts karon specially the ones without any guest relations or PR expereince ma-sikwati gyud inig ka peak.

@ang latagaw- i was also there last April 9th and 10th, and na storya nako ang management...they really admit nga issue gyud nila ang reservations and handling of guest kay naa sad gyud uban guest mga gahi ug ulo and dili kasabot when in terms of their reservation limits.

Hi,

Thank you for helping us iron things out. But even if I was on the customers side I would also feel the same. It was an internal error and in behalf of the resort I will admit it. This will be discussed during the board meeting. Thank you for the support and continuing patronage.

Pierced

[pierced]

u can stay sa la familia tapad ra sa durhan, very accomodating pa ang mga staff didto. didto man me transfer after me gipalayas sa durhan. same beach line ra sa durhan ang inyo ligoan

La Familia is also a nice place to stay although there's always pro's and cons. It's always the customers choice though.

[pierced]

naka anha sad mi dha sa durhan bro..sakto gyud ka palpak ang ila pag manage..wala unta problema sa lugar..maytag mausab na sila kay delikado wala nay manganha dha sa ilaha..

Hi,

Would also want to ask what happened with your stay there? Would love to know so this would be raised and be corrected.

Thanks

[Genocide]

Hala.Nay maka basa ani sir basig mahiubos.

[pierced]

Hala.Nay maka basa ani sir basig mahiubos.

y man mahiubos? i'd like to be open minded as much as possible since the resort is new and would adamantly make mistakes along the way and this is one way to reach out to you guys. i welcome all positive and negative feedbacks and I thank you guys for that

[ang_latagaw]

Hi,

In behalf of Durhan White Beach Resort we acknowledge our mistake and am very sorry for what happened. This will be raised during the board meeting of the owners and will discuss this thoroughly. I heard about this just yesterday as my mom (one of the owners) told me that this complaint will reach this forum. I am very sorry for what really happened. We didnt anticipate that a customer would extend specially the fact that they knew that someone was going to take their place. We were not ready for this and we hope for your consideration and continuing patronage.

Pierced

...........

[franzziss]

Maayong adlaw fellow istoryans...

Weve been there last month sa Durhan's... Kalit2x lang gyud to among plan... 14 mi niadto.. naka decide mi 13 evening... Ni tawag ko 13 evening, I think si nang Ising to ako natawagan, which namasin nako kay ang ilang policy kung magpa reseve kay naay down 20%. Pag tawag nako nang inquire lang ko.. but still nangayo sila ug info nako para ma hatagan daw ko ug rooms bisag walay down.. they treat us nice gyud... ila pa ganeh gihatod among foods sa room gyud...

Share lang ko ninyo kay lahi man sad gud akong na experience didto... Maybe naa cla problem sa ilang management cguro basin sa kadaghan sa tag-iya.. Sakto pud gibuhat nila na ni reklamo atleast ma correct sad nila unsa ilang sayop.. pero respetar lang sad cguro.. dli lang unta ta manaot ug isa ka party, tapos mo promote to ug isa ka party...

To Durhans.. Nice gyud inyong place.. Improve lang gyud.. I think daghan pa cla plan sa resort and ila gipakita sa ako ang plan which mabutang daw ug pool.. nice gyud to..

I heard pod naay batch sa abellana national high school na nag plan na anha mag reunion..

[ang_latagaw]

Maayong adlaw fellow istoryans...

Weve been there last month sa Durhan's... Kalit2x lang gyud to among plan... 14 mi niadto.. naka decide mi 13 evening... Ni tawag ko 13 evening, I think si nang Ising to ako natawagan, which namasin nako kay ang ilang policy kung magpa reseve kay naay down 20%. Pag tawag nako nang inquire lang ko.. but still nangayo sila ug info nako para ma hatagan daw ko ug rooms bisag walay down.. they treat us nice gyud... ila pa ganeh gihatod among foods sa room gyud...

Share lang ko ninyo kay lahi man sad gud akong na experience didto... Maybe naa cla problem sa ilang management cguro basin sa kadaghan sa tag-iya.. Sakto pud gibuhat nila na ni reklamo atleast ma correct sad nila unsa ilang sayop.. pero respetar lang sad cguro.. dli lang unta ta manaot ug isa ka party, tapos mo promote to ug isa ka party...

To Durhans.. Nice gyud inyong place.. Improve lang gyud.. I think daghan pa cla plan sa resort and ila gipakita sa ako ang plan which mabutang daw ug pool.. nice gyud to..

I heard pod naay batch sa abellana national high school na nag plan na anha mag reunion..

nice for you sir. how i wish we experience what you had in durhan... how i really wish.

[agi]

yup amazing place. no doubt but management way klaro..... imagine pa reserve me pag march 10, 2010 pa for april 9 to 10 stay. our reservation was we will stay at their airconditioned room on the first night then transfer to the rest house on the next day. we deposited the reservation on March 10. we arrived there at almost 2PM on april 9, greeted and bellited by nang esing to our room. she even told us that segi lang sir ug mag hout mo diha karon kay ugma mo transfer na man mo sa rest house. tawhay na mo did2. But on the morning of april 10 an employee of the resort approach and inform us that we cannot transfer to the rest house since the group that occupied the day before wants to extend. and it was the the owner in the name of Flor who permitted the extension. without even consulting us first if we agree. bisan mga ultimo lang me, but pareha ra man guro me ug gibayad peso man japon d man guro dollar ang ila. and beside di sad tawn me mga iro oi, tawo sad tawn me. yes we have settled that incident after long hour of negotiation but the management has already made a great damage on us emotionally. we went there in good faith, but treated the other way..... to the management of durhan white beach resort: please dont forget that no matter how poor or how ordinary people your guest are, they will be your resort's ambassador to other people.

on behalf of my father (one of the owners), really sorry for the frustration and inconvenience we have caused. I was there but only heard what happened from one of the employees.As mentioned by Pierced it will be raised on their next board meeting. We fully understand your reaction. However, it was not our intention to discriminate nor show special treatment to certain people. Due to the number of guests with different demands, we cannot also expect from one person to perfectly and smoothly come up with decisions in satisfaction to all the guests. But again, it is an internal issue that needs to be addressed. For now, all we hope is to regain your trust and give us the chance to correct and improve the necessary.

[ang_latagaw]

on behalf of my father (one of the owners), really sorry for the frustration and inconvenience we have caused. I was there but only heard what happened from one of the employees.As mentioned by Pierced it will be raised on their next board meeting. We fully understand your reaction. However, it was not our intention to discriminate nor show special treatment to certain people. Due to the number of guests with different demands, we cannot also expect from one person to perfectly and smoothly come up with decisions in satisfaction to all the guests. But again, it is an internal issue that needs to be addressed. For now, all we hope is to regain your trust and give us the chance to correct and improve the necessary.

noted sir. for sure time will heal, just hoping that those kind of incident would not be happen again.