working in a callcenter makes one dumber

[Die_Trying]

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I am dumb as a dummy before working here..

But just months working here im already as smart as a dead tree..Whooopie!!

i still think i can whoop your ass with my headset on and a keyboard on my hand biatxh...

[jorman]

what kind of tech support account do you have? nga ma stagnant man ka, wa diay mo tiers to be promoted to?


aylangan naman ug mobati ang comm skills. You do it everyday for 9hrs, you are monitored by strict QAs, and you get terminated if you dont improve. Learning how to deal with irrate, dumb, and know-it-all customers is a very good skill, because it can be applied in real life, as well here in istorya

that's if we can apply it in real life,good if we can.

[patch]

im not working in a callcenter. But Im curious. Is there room for improvement career-wise? Is there a supposedly a corporate "ladder" in this field?

[Metz]

yep, you can go up or sideways.
Some positions have pay increase just by getting certified, and there are alot of positions that you can shift to. But most companies you need to start as an agent, because the promotions are given to internal employees unless there are none qualified in the pool.

[sweetie26]

does that still follow if you transfer to another call center? kinhanglan entry level gihapon ka sa call center nga imo gibalhinan?

sorry, dili man gud ko taga call center. i'm trying to learn what it is like to work in such an environment.

[jorman]

>when it comes to 'corporate ladder',yes,there are lot of slot opportunities(you can be a teamlead,a floorwalker,or QA),but as what they all say,there is no job security.we are not paid for the length of stay in the Center,more in job performance----that's what i hear from the tenure agents here.

[Metz]

Some centers require that youre tenured for promotion but some demand performance. I prefer the performance, kay makita jud nga dapat ma promote ang tao.

Well naa may annual increase kung basehan sa stay hehehe

[GlassMoon]

jorman: Sad story for you. I'm working in a call center but, fortunately, I never had to experience the same predicament as you have. Ergo, in my standpoint, it does not make you dumb...or worse. Only fatter.

I think I have an idea in which call center you're working in.

[Sanosuke]

Well, if you're not working in line with your experience, or educational background, it will make you dumber in relation to what I stated.

Example, if you're a nurse or an engineer, then you are working in a callcenter selling tupperwares and providing travel assistance.... it will diminish your knowledge and skil as a professionall..

But as a call center agent, it will make you more knowledgeable in handling people whether in selling tupperwares or providing technical assistance to dumb americans...

Then again, which is better... getting wiser with a small salary, or becoming as dumb as Homer Simpson and earn good amount of money...

[ronna]

nope.. you'll get smarter here... tech support rocks :mrgreen: