STREAM Global Services

[Squallz]

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consipiracy theory

20 agents reprofiled from INTUIT account
reason: high call volume
manpower: less 20 agents for intuit

20 agents from DELL account "borrowed" for 2 weeks to take in calls sa INTUIT
reason: because kulang daw headcount ang INTUIT
manpower: less 20 agents for dell and additional 20 agents for intuit

those 20 dell agents went training again sa intuit for like a week
they took calls for 2 weeks and got back to dell 2 weeks after
at that time a new wave of agents from intuit fresh from client specifics training are waiting to be deployed sa operations

so what happened to those 20 agents na gi reprofile from intuit >>> unpaid leave... how do you explain that? nag hago hago ra sila train 20 borrowed agents from dell and another wave to be deployed.

I came from the Intuit account and here's what I've observed. If you hit your targets definitely your going stay. Intuit is a seasonal account. They don't have a heavy Q all year round I guess that's the time they come to a decision to reprofile agents that is at the bottom of the heap.

[Squallz]

while training, naa na bay allowance diri sa stream?







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call us at 415-0027/0932-1578500 for your CHECK ENCASHMENT needs!
we are located at Mango Ave., Cebu City, near Yellow Cab Pizza.

If you already signed your contract, definitely you'll get your pay (not an allowance, sweldo na jud sya)

[pwned08]

Make your own company and manage it. Then listen to ignorant employees QQ about how you try to find ways to sustain your company and carry it across unstable economies.

ignorant employee?? lol QQ this:

my stats we're good since I was aiming for promotion, hell a lot of people who were transferred had good stats. Stream? a company who keeps telling they're agents to uphold professionalism??

where's professionalism in texting someone to be present on X date for ops validation? THE SAME TL, who texted me to go to the office to simply update my oracle id and such.

A company with "true professionals" would have their agents come over and let them sign something for doing this and that instead of TEXTING them over the weekend. Since when did texting become professional/formal they can't even give their agents reason why they are doing this and that, good agents get transferred while a FEW bad agents stay on the floor?? come to think of it, the company itself doesn't even know how to pick good managers.... "an account that has had 3 operations managers in less than 6 months goes to show that there is DEFINITELY something wrong there." 3rd OM is ok though..

do you even know what's going on there?? TRAINERS DEMOTED to agent position want names? i can give you names!

[fishcracker]

I came from the Intuit account and here's what I've observed. If you hit your targets definitely your going stay. Intuit is a seasonal account. They don't have a heavy Q all year round I guess that's the time they come to a decision to reprofile agents that is at the bottom of the heap.

i know, i know but you still did not get my point and you did not even answered the question

why INTUIT reprofiled 20 agents and then after releasing those 20 agents from the account, knocked on DELL to borrow 20 agents for 2 weeks?
ka bogo na reasoning. nag floating ang 20 agents unya mag borrow 20 agents sa dell. i-train ang gi-borrow na agents for a week then take calls for 2 weeks sa intuit then balik sa dell. that ain't cost effective. ang result tagilid ang duha ka account. less headcount for dell = queueing, less headcount for intuit = queueing, katong 20 agents na floating diay? gi-unsa. pastilan. wa jud maghuna huna og tarong unsaon pag manage sa tawo.

Make your own company and manage it. Then listen to ignorant employees QQ about how you try to find ways to sustain your company and carry it across unstable economies.

tsk tsk. how i pity u then. bitter much.

[fishcracker]

do you even know what's going on there?? TRAINERS DEMOTED to agent position want names? i can give you names!

+1 for this.

[thewicked46]

i know some trainers sa stream nabalik to agent...this company is argh...i cant even explain it.

[pwned08]

@thewicked46 - mao lagi, ang ilang concept kay stupid kaayo.. why promote someone, kung ila ra ghapon ibalik pagka agent.. they worked hard for it, why demote them, dba?

[madmike]

pwned08 kinsa trainers na nademote? I know some trainers before basin apil sila sa listahan. post na!

[gambit_88]

Were they full pledged trainers or associate trainers?

[pwned08]

full pledged trainers