Call Center Bloopers

[paradukdok]

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At a call center, Cebu City:

Agent: Allow me to pull up your account.

Customer: Sure.

(Long period of silence)

Customer: Are you there?

Agent: Yes sir, am there!

[kishlat]

like?

like the rest of the human beings in the world!!!


ikaw?? are you human


hihihih


nana ka sked sa may bayot good lack!!! ky c mami dino nag yaw2x gyud!!!

[Dinky]

sa usa ka account....
ang agent nag phonetic spelling.....

Agent: ok maam, its Z for xerox...Q for cucumber and eF for Foot...

naay lain...

Agent: well sir it seems that this issue is quite complicated, would it be ok if I'll hold you for 2 mins?

kani pud ay...

Agent(laki lawm ug tingog): thank you for choosing *** my name is Twinkle...
Customer: *click*

pakapin....

Agent:sir it seems that were having a language barrier, i must refer you to this number ******* and our highly skilled technicians can help you resolve your issue and more importantly they speak chinese.
Customer: No no no no not chinese...vietnamese!me VIETNAMESE!

[jhay86]

agent: thank you for choosing at&t internet services my name is salve.. Am i correct? butangi!!!! hahaha

agent: Again, my name is maricel, we value your service. thank you for choosing at&t have a nice day!

wahahaha.. sa ako ni mga kauban.

[Dinky]

agent: thank you for choosing at&t internet services my name is salve.. Am i correct? butangi!!!! hahaha

jhay accenture ka noh?asa nga site?

agent: Again, my name is maricel, we value your service. thank you for choosing at&t have a nice day!

wahahaha.. sa ako ni mga kauban.

[dark_phoenix]

ala na bloopers?...

[cc(,``o]

onset of the call

agent: thank you for calling my name is *****. your first and last name pls?
cust: ***** *****
agent: is there anything else i can help you with? (oooops) i mean how can i help you today?
(paspasa gud ana gud!)


agent: thank you for waiting....
(whaaaat! LOL)


other times

agent: yes that's for 5 des... 5 days

agent processing a payment by phone reading a script
agent: so would you like me to process your statement?
(tarunga basa oi! PAYMENT!)

[roybrian69]

agent building rapport with cx

agent: you sound kinda' sad today...
cx: a family member just died yesterday
agent: oh HAPPY CONDOLENCE --------> (olol)
cx: WHAT!!!
*tooot*

[chad_tukes]

call center agents in the Philippines can be ridiculous.

we called XOOM a number of times last week, and everytime we called, we spoke to the same exact agents (two of 'em) and they don't seem to understand SIMPLE ENGLISH.

[zakoro]

kani dili ni ako, from a friend pero tinuod ni..

Customer: F**k you! what is wrong with you people?! i have been calling for several times already and yet i did not get any action?! F**k you! F**k you!

Agent: Sir, pls Sir, stop f**king me!

haha bugits!