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Originally Posted by
krazygal_05
naa ta koask sa nu... kinsa naa script or spiels diri? about customer talking to an agent/erep??Ü pwd manga.u?
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Tech Support: 'I need you to right-click on the Open Desktop.'
Customer: ' Ok.'
Tech Support: 'Did you get a pop-up menu?'
Customer: 'No.'
Tech Support: 'Ok. Right click again. Do you see a pop-up menu?'
Customer: 'No.'
Tech Support: 'Ok, sir. Can you tell me what you have done up until this
point?'
Customer: 'Sure, you told me to write 'click' and I wrote 'click'.'
***
Customer: 'I received the software update you sent, but I am still getting
the same error message.'
Tech Support: 'Did you install the update?'
Customer: 'No. Oh, am I supposed to install it to get it to work?'
***
Customer:: 'I'm having trouble installing Microsoft Word.'
Tech Support:: 'Tell me what you've done.'
Customer: 'I typed 'A:SETUP'.'
Tech Support:: 'Ma'am, remove the disk and tell me what it says.'
Customer:: 'It says '[PC manufacturer] Restore and Recovery disk'.'
Tech Support:: 'Insert the MS Word setup disk.'
Customer:: 'What?'
Tech Support: 'Did you buy MS word?'
Customer: 'No...'
***
Customer:: 'Do I need a computer to use your software?'
Tech Support:: ?!%#$
***
Tech Support:: 'Ok, in the bottom left hand side of the screen, can you see
the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
***
Tech Support:: 'What type of computer do you have?'
Customer:: 'A white one.'
***
Tech Support: 'Is your computer on a separate telephone line?'
Customer: 'No.' (clicks the button to log on to our (service))
Tech Support:: 'Well then we can't-'
Customer:: 'It says 'no dial tone'.'
Tech Support: 'That's because you're on the line with me right now. You
need to- '
Customer:: 'No, that's not it. It does this all the time. I just have to
try a few times, and it will let me through.'
Tech Support:: 'No, ma'am. It's not even trying to dial right now because
you're on the phone with me.'