ALORICA - a NEW CallCenter.. post your comments, what do you think of this CC?

[nzo]

---

alorica was supposed to be a competetive company..a real good bpo..however some upper management from across countries are to selfish to understand the value of these promisng agents(spec with wave 1 havng 75agents)..they should have settled competetive pay knowing how tough their acct is in terms of high volume of calls..u handle tech/csr/upselling...they used to have the best agents from wave1..2..and so forth..some really dnt care coz support positions have a high pay all they care is to push agents to exceed metrics..question is,have they ever thought if their people where happy??ex director used to fight these agents rights and requested to compensate with the workload itself..she was a very kind and pro agent typ..bt still nothing hapened.in the end they lost good competetive people..they didnt reach the metrics..they failed..whose to blame?and some upper managemnt are to selfish to understand what it is to take lrge volume of calls yet at the end of every payslipthe only thing u cud do is to **sigh**

...they were suppose to be stronger because of the merger companies, and you are definitely right, any BPO here in the philippines are ranked high in terms of vendor performance compared to other sites in the world, mpa tech/csr or sales man... ive been in one account before and we swept all metrics leaving a huge gap from second place (...india)... but we also struggled at the start almost not able to reach the required metrics, but the company believed in us and was even hired with lvl2 pay status, the result -> success beyond expectations.... beat that upper management f**kers!

[nailv]

its a very short run. how's ur patience now?

Gara-a jud aning CocoCrunch uy.. Kumusta Convergys yadz?? naa hiring IT diha? pa applyon nako akong migo gkan Alorica.. ngita to kabalhinan.. =)

[The Jackals]

well, probably the top level management didn't have the trust in their people (agents/support)...
or they fail to plan... coz if they plan this move to open a site in cebu... they would never fail...
sayang... such a promising company...

mao diay wa jud ko tawagi for wave 4... lol...

[ghettodude]

AT&T ang pinakahasol sa tanan client...too bad for alorica mao ni ila client

[nailv]

AT&T ang pinakahasol sa tanan client...too bad for alorica mao ni ila client

Mas hasol pa ang Aussie client.. Talk about Technology infrastructure configuration.. way labot ang call centers nga wala nag implement ug shared seating.. I know they cannot implement shared seating... kami rah.. and we're PROUD! =)

[CocoCrunch]

Gara-a jud aning CocoCrunch uy.. Kumusta Convergys yadz?? naa hiring IT diha? pa applyon nako akong migo gkan Alorica.. ngita to kabalhinan.. =)

ikaw ang gara nailv. feeler pud kaayo ka dah. FYI share seating na kasagarang callcenters ron. kato rang callcenters imong naagian ang wala pa nagdeploy.

ok rana imong friend mo apply diri basta dili lang jud ikaw.

[drknyt]

mayra jud ne resign ko direh,(and got out from the BPO world and had a day job).I had a premonition that it wont be stable after Cherry D got booted out,and my hunch is true..

[drknyt]

way ayo nga call center mayra pud ne close--had the worst trainor there named KC a caucasian bipolar B--tch..tsk

[nailv]

ikaw ang gara nailv. feeler pud kaayo ka dah. FYI share seating na kasagarang callcenters ron. kato rang callcenters imong naagian ang wala pa nagdeploy.

ok rana imong friend mo apply diri basta dili lang jud ikaw.

paghilom uy! 802.1X ako gipasabot nga shared seating. naa mo ana??

Naa mi new hire sa amo data network team.. gikan sya ug CVG Manila.. wala man gani sya experience sa 802.1X,, CCNP pa gani sya huh? Ask them if kaila bah silag 802.1X shared seating. Di na basta2x ug di na lalim nga implementation.


Give me the names of other call centers who already have implemented that Technology beside us.

[CocoCrunch]

paghilom uy! 802.1X ako gipasabot nga shared seating. naa mo ana??

Naa mi new hire sa amo data network team.. gikan sya ug CVG Manila.. wala man gani sya experience sa 802.1X,, CCNP pa gani sya huh? Ask them if kaila bah silag 802.1X shared seating. Di na basta2x ug di na lalim nga implementation.


Give me the names of other call centers who already have implemented that Technology beside us.

JUSKO shared seating na 802.1 ra imong gipanghambog? Sure oink. We are using a different system. Grabe nimo ka exagg sa 802.1 na AUTHENTICATOR ramana siya.

Since imo naman lang jud giimply na other call centers wala mag deploy ana. CLICK this link eduroam - Wikipedia, the free encyclopedia see unsa ka popular and common sa imong giingon na "technology".

hahay nimo nailv