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Chito Reyes
Again my question which was not answered though it was first in this post… After 3 years of P500/month, would I actually own the unit already or is it just considered as an additional deposit for a PLDT owned equipment (just like our exis…ting phones). If defective AFTER 3 years, will you replace it?
I just wanted to clarify as I was told that it would still be PLDT owned after 3 years.
PLDT Telpad
@Chito – Sorry for the delay.
PLDT owns the Telpad unit even after the lock-in period.
PLDT provides a product warranty for the Telpad unit for 3 years.
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Thanks!
Chito Reyes
Follow up question… If PLDT OWNS the Telpad unit AFTER 3 years, what happens if it does not work anymore AFTER 3 years? If we decide to return it after 3 years, do we get our money back since you still own it? Since ownership is NEVER transferred to us despite our payment, what is the Php 500/month for?
PLDT Telpad
@Chito – If you cancel the Telpad service after the lock-in period, you are still required to return the Telpad unit to PLDT.
The P500/month covers the .5mbps speed upgrade. There will be no refund for the P500/month after the lock-in period. If you do not cancel your Telpad subscription, you will still get charged the rate you were charged when you were still in the lock-in period. If you cancel, simply choose another DSL plan or continue with your Telpad subscription.
If the unit is defective after 3 years, PLDT reserves the right to charge you since it is no longer covered by the warranty.
Hope this helps. Thanks!
Chito Reyes
Hmmm… what about the battery after 3 years and the “usual” wear and tear of the gadget? Will you replace them? We all know that electronic gadgets have a “limited” life… The unit will be bound to be defective after that “life” and if you technically own it, what would be our protection in the future? It would be unfair to charge us for something that is bound to conk out just like any electronic gadget.
(No answer yet as of this posting)