Globe Telecom’s confusing monthly charges
December 5, 2013 8:49 pm
by Emeterio Sd. Perez
DUE DILIGENCER

As a subscriber, Due Diligencer wants some clarifications on how Innove or Globe computes its subscribers’ monthly charges. Should it pay, for example, the full amount of P3,272.09 for the period October 13 to November 13 when it included what Globe defined in the bill as “monthly recurring fee” of P1,382.82? How did this additional charge come about? Perhaps, Due Diligencer has not been as diligent as it should be, or as good in arithmetic as the Zobels’ highly paid executives that it could have been wrong in assuming that it has been religiously meeting its monthly payments to Globe or Innove, when it has been remiss in doing so.

In addition to the monthly regular charges, Globe or Innove also bills Due Diligencer “adjustments” of P66.96 in the latest bill and P89.28 in the previous one. Reading through the monthly billings, it appears these were “for late payment” and for monthly “paper bills” that it sometimes sent to it after due date.

Wow! Globe’s management has been successful in thinking ways to boost its earnings to please its major stockholder, which is Mermac Inc., at the expense of its subscribers.

Like the other Globe subscribers, Due Diligencer has no right to complain because it has been warned that “if no discrepancy is reported within 30 days from this bill’s cut-off date, the contents of this statement will be considered correct.” This writer is taking the warning very seriously by collating the receipts it received from Globe for over three years now. Then, he would have recopied and perhaps send them to Globe for reconciliation with its own files.

On a personal note, Due Diligencer is appealing to benefactors and would be benefactors of charitable institutions not to donate anything in the name of this writer. There is no such thing as generosity by proxy.

esdperez@gmail.com

Globe Telecom