Mass termination in major call center

[LytSlpr]

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Yes, it is true, but I don't need to prove that to anyone, especially to you who have already closed your mind to it. The fact that I have been in this job for 4 years speaks volumes.

Oh, no offense taken, LytSlpr. None at all.

To those who haven't closed their minds to this, yes, it IS stable to work in the call center. It has provided me with job security and yes, I've built my career here. I am 28 years old, am a training supervisor (climbed my way up from agent level), and I earn enough to invest in life insurance that matures in 10 years (after that, I can get a certain substantial lump sum) I also earn enough to help send my brother to culinary school, to buy the things, clothes, books and gadgets I fancy, and to travel around Asia. This job gave me the opportunity to train and be trained abroad and to keep and manage 2 credit cards which I pay on time and in full. This job has also allowed me to save a pretty good amount for my upcoming wedding which will happen in 3 years (unless my fiance backs out! Haha!), to take my Masters in Management and to give to our church.

* We are only as wise and foolish as our WORDS and actions show us to be. *

Since this is a discussion, generalizations are imminent because we talk about the majority. Where does your kind belong, the good 1%? It still doesn't mean that you are enjoying what you have right now, that means your job is stable. The waves are just good for now. Do you get the point?

[chaoscontrol]

This is just a simple case of a company cost cutting coz it can't meet up with it's demands.


People should educate themselves about the life-span of a call center. They sprouted like mushrooms, some companies got stable and some didn't. Those working on the well-established companies are LUCKY while those who's in shaky one's such as Western Watts are UNLUCKY. And always remember, they are american companies, americans are back-stabbers. Will do anything just to get money. They don't care if how many people will lose their job as long as their influx of money is well substantial. I feel sorry to all those who got affected by this. I know i'll sound callous but move on, find another job, don't wallow in trying to exercise your right as an employer. Stop complaining to DOLE or whatever government agency, you seem to forget that our government is corrupt. Stop wasting time, find another job.


@suntansafari, don't be so selfish in bragging those so called "accomplishment" of yours. Four years and you're still a training supervisor ?? Is that something to be proud about, working in a call center FYI, i have friends who got into supervisory level in just 6 months of work. Just consider yourself one of the Lucky One's to have worked in a rooted C.C.

And one more thing: people who brag are those who really doesn't have any.


And Lyt is right, four years of working in the same company doesnt mean that your job is stable nor the company is stable

[LytSlpr]

@suntansafari, don't be so selfish in bragging those so called "accomplishment" of yours. Four years are you're still a training supervisor ?? Is that something to be proud about, working in a call center FYI, i have friends who got into supervisory level in just 6 months of work. Just consider yourself one of the Lucky One's to have worked in a rooted C.C.

And one more thing: people who brag are those who really doesn't have any.

And Lyt is right, four years of working in the same company doesnt mean that your job is stable nor the company is stable

That's one of my points. A callcenter is just like a bar or a club, today you're hot, tomorrow may be not because it is account-dependent, production in nature and apparently immune from our local labor laws.

[omad]

suntansafari:

before we get all-riled-up and lose control of ourselves, don't forget, we are talking about the "CALL CENTER INDUSTRY" as a whole...

...and not "HOW suntansafari THINKS ABOUT HER COMPANY". see the difference?

working for one company in four years doesn't make you an expert about the WHOLE INDUSTRY all of a sudden. doesn't even make you an expert in your own company. I'm pretty sure that you're not even privy to your company's goals in the next 5 - 10 years. so sure that I'd bet that even the "best" training supervisor in your US head office don't know jack about it, so much more for that somebody located 10,000 miles away in a center somewhere in Cebu. what do you know? nada, zero, zilch....

all I'm saying is, outsourced jobs were created because of the pre-conceived "savings" a company can generate in a particular time frame. if another relocation would enable them some "more savings" then I'm sure that company won't hesitate to pull the trigger and transfer somewhere else. it's all about the bottomline. do you agree with that?

all employees in these industry are just "statistics"... and that includes you.

so where's the stability? tell me...

sure there were new BPO companies that opened last year and probably a lot more had closed since then. BUT, the fact still remains, about 2,000 call center jobs were terminated last December by one company. that's 2,000 people who SUDDENLY didn't have a job! and we're only talking about the employees here, what about their families?

don't you think that's odd? don't you think it's a sign that this industry is not as stable as you firmly believed it was?

[Velvett]

again, i say there's no such thing as job security, only self marketability!

so while you are in a call center and earning big (by philippine standards), save as much as you can and never stop acquiring / honing transferable skills such as customer management, time management, and leadership.

[LytSlpr]

again, i say there's no such thing as job security, only self marketability!

so while you are in a call center and earning big (by philippine standards), save as much as you can and never stop acquiring / honing transferable skills such as customer management, time management, and leadership.

RIGHT! but they should avoid getting stuck in one but the job sometimes it almost gets too easy with routine and the pay is good.

[diatabz]

what if Obama becomes the next US President?
__________________________________________________ __________________________________________
Barack Obama: The No. 1 priority is jobs and job loss and that is something that is hitting communities downstate as well as here in Chicago. Everywhere I go people are out of work or they are insecure with the jobs that they have. The whole issue of outsourcing is enormously important. Not only are blue collar jobs being exported now, but you have got white collar jobs going to India and Singapore, and so people feel enormous economic insecurity and that has to be priority No. 1.
__________________________________________________ __________________________________________

what if he'll push thru with his plan: provide incentives / stimulus packages for US employers? tax-breaks to those companies who create good jobs and good benefits to American employees? knowing that majority of BPOs are US companies, what happens then to local call-center employees?

where then is the "job security" we're talking about here?

*your guess is as good as mine*

I lol'd hard... I was about to mention this but you beat me right to it. I mean, what if US congress -majority of which are democrats b.t.w.- also decides to pass a bill that pretty much brings the BPO industry to a halt? What happens to "security and stability" now?

at the end of the day, a business is a business. i sympathize with those who were laid off, but people have to understand that different call centers or different companies for that matter, also have different ways of doing things. they have to keep the business and they have to profit. that's what businesses do. now, if that sounds heartless to some, to me, it sounds like, well, reality. you win some, you lose some. you pick up the pieces and move on, you keep trying and you keep living.

Suntansafari, I tip my hat off to you for doing well at work, that's peachy and all. But think about about what you just said, remember you're just a statistic, don't talk as if you're indispensable. I doubt you'd have the guts to tell that to the former Wats employees yourself.

[LytSlpr]

I lol'd hard... I was about to mention this but you beat me right to it. I mean, what if US congress -majority of which are democrats b.t.w.- also decides to pass a bill that pretty much brings the BPO industry to a halt? What happens to "security and stability" now?

Suntansafari, I tip my hat off to you for doing well at work, that's peachy and all. But think about about what you just said, remember you're just a statistic, don't talk as if you're indispensable. I doubt you'd have the guts to tell that to the former Wats employees yourself.

OUCH!

[mique]

@suntansafari, don't be so selfish in bragging those so called "accomplishment" of yours. Four years and you're still a training supervisor ?? Is that something to be proud about, working in a call center FYI, i have friends who got into supervisory level in just 6 months of work. Just consider yourself one of the Lucky One's to have worked in a rooted C.C.

And one more thing: people who brag are those who really doesn't have any.

true!!! the last thing chaoscontrol mentioned is again a big "OUCH!"

[jet31]

luoya pud sa gipanaktak no.