Gizmo Internet Solutions

[markyap]

---

"providing temp service sim and load for FREE is actually beyond the scope of service with what you are paying for. the temp sim you got from us is my sim i paid for that with my own money."
- i would have been considerate if one of those sims that you provided as a temporary fix did really fix the problem. but hey, i've been to your shop multiple times to get several sims only to find out that im still getting the less than 1mbps internet speed. unfortunately, i don't have a car to conveniently drive from mandaue to cybergate and get the replacement sims and who's paying for the fare? yeah my own money.

"now lets break it down what are you paying 1,000 pesos each month. are we sending you less than 1,000 worth of load?"
- no, but was that the issue i have raised? i am paying for the service i am not getting as you originally advertised.

"so if you want to make an issue about us helping you and with smart making me sound like a liar. just say so and il delete your account from my system"

- issue?
1. torrent speed for less than 20kbps for torrents irregardless of the number of seeds for more than 2 months now
2. internet speed for less than 1mbps for more than 2 weeks now
3. workaround has been presented but can't be availed since an "upgrade" is needed to remotely fixed it, which doesn't hold for more than 24hrs, should we be calling you guys to apply the fix every time speeds gets down to 1mbps?
4. liar? at least nobody here said you are lying. but one thing you've missed - October 19th i got your message which said, "We have solved the LTE problem already u can pickup ur sim anytime" - what lie?

*now you're trying to "urge" me in upgrading my service but that is on issue # 3.

yes nagkaproblema imong sim, gitabagan ka namo, tapos masuko gyapon ka. timani 1,000 imong gi bayad namo is pang LOAD lang sa network. service and support we are providing to you for FREE. we already raise the problem sa network for them to fix it. everything else we are doing beyond that is support you are paying us nothing for. so you want our help syempre ikaw adto namo. alagan ako pud diay ang mu ara mandaue para mutunol nimo sa free sim and load. kana sad ang sabta. what we are doing is way more than what you can expect from any other provider already. however we have limitations on what we can do. if that attempt to solve your problem didnt work dont hate us for it, we are trying and doing something about it arent we?

1) torrent is working fine. maybe ang pag setup lang na nimo. ive already posted the settings im using on our fb page and youtube.
BTW torrent is not part of our service! thats application dependent and requires port setting etc. same with CCTV remote viewing etc.
accessing the internet like browsing and downloading files direct, thats the service we are supporting.
2) again issue has been raised to the network since that is a network problem.
3) the fix works to an extent, for full accounts and upgraded accounts. if you want it, then upgrade.
4) i msg you that not knowing your legacy account. it did work for that day. but beyond that, as already mentioned we only discovered our work around doesnt work continues on legacy account just this morning.

so from now on to avoid miscommunication dont msg me directly or all over. call the numbers provided and PM us on our fb page directly, that is if u still want to deal with gizmo. upgrade if you want or end it and get your service else where. your choice. ayaw lang pag dumot, coz walay namugos nimo. choice is yours. we are doing the best we can. if our best is not good enough, sorry for that. but we can only do so much...


*********

this is for everybody. do not think if your GIS account is affected negatively or performing badly that that is intentional by anyone nor do we want you to continue using it if its not up to the standards you want it to be. i can honestly say 90% of our users are happy with our service. we will continue to do everything we can to make the experience great for everyone but unfortunately the reality is there will be those unsatisfied users specially those in areas where our signal doesn't reach very well. if you are one of them, please dont hate us for it. we are unlike others requiring you a lock in period. if unhappy ka sa amo service, dont let it turn to hate, just stop getting our service. get elsewhere, its that simple.

[Kanhel]

yes nagkaproblema imong sim, gitabagan ka namo, tapos masuko gyapon ka. timani 1,000 imong gi bayad namo is pang LOAD lang sa network. service and support we are providing to you for FREE. we already raise the problem sa network for them to fix it. everything else we are doing beyond that is support you are paying us nothing for. so you want our help syempre ikaw adto namo. alagan ako pud diay ang mu ara mandaue para mutunol nimo sa free sim and load. kana sad ang sabta. what we are doing is way more than what you can expect from any other provider already. however we have limitations on what we can do. if that attempt to solve your problem didnt work dont hate us for it, we are trying and doing something about it arent we?

1) torrent is working fine. maybe ang pag setup lang na nimo. ive already posted the settings im using on our fb page and youtube.
BTW torrent is not part of our service! thats application dependent and requires port setting etc. same with CCTV remote viewing etc.
accessing the internet like browsing and downloading files direct, thats the service we are supporting.
2) again issue has been raised to the network since that is a network problem.
3) the fix works to an extent, for full accounts and upgraded accounts. if you want it, then upgrade.
4) i msg you that not knowing your legacy account. it did work for that day. but beyond that, as already mentioned we only discovered our work around doesnt work continues on legacy account just this morning.

so from now on to avoid miscommunication dont msg me directly or all over. call the numbers provided and PM us on our fb page directly, that is if u still want to deal with gizmo. upgrade if you want or end it and get your service else where. your choice. ayaw lang pag dumot, coz walay namugos nimo. choice is yours. we are doing the best we can. if our best is not good enough, sorry for that. but we can only do so much...


*********

this is for everybody. do not think if your GIS account is affected negatively or performing badly that that is intentional by anyone nor do we want you to continue using it if its not up to the standards you want it to be. i can honestly say 90% of our users are happy with our service. we will continue to do everything we can to make the experience great for everyone but unfortunately the reality is there will be those unsatisfied users specially those in areas where our signal doesn't reach very well. if you are one of them, please dont hate us for it. we are unlike others requiring you a lock in period. if unhappy ka sa amo service, dont let it turn to hate, just stop getting our service. get elsewhere, its that simple.

hate dayon? pwede disappointed lang sa una? this is your "solution" that has a problem, where do you expect me to ask for help? i'm pretty sure you'll also feel disappointed if you're paying for a service that you're not getting. it's not only money being wasted here but time as well. almost daily ko mu.adto sa inyong shop last week para mangayo ug fix unya mao ra di.ay gihapon. wala sad ko ni.reklamo nga akoy mu.adto ninyo pa replace sa sim but gi.raise man nimo nga ikaw nag.bayad sa sim ug nag.pa.load ana. alangan naman ug ako pa bayad ana? sacrifice ka and sacrifice pud ko.

but ang problem is i'm not getting the service that was promised to me. you presented an upgrade for a fix of the problem but only to some "extent", mag.upgrade nya ko tapos mao ra gihapon nya ang problem?

*********

"areas where our signal doesn't reach very well. if you are one of them, please dont hate us for it"
- i'm not one of those folks with very low signal, your router says 4 signal bars and i've been enjoying your service for the first 2 months with no problem. karon lang jud ni. i don't know what adjustments you have made that affected us users or would you rather blame us because we belong to the legacy account and we're not paying you enough to give us our full service?

[markyap]

hate dayon? pwede disappointed lang sa una? this is your "solution" that has a problem, where do you expect me to ask for help? i'm pretty sure you'll also feel disappointed if you're paying for a service that you're not getting. it's not only money being wasted here but time as well. almost daily ko mu.adto sa inyong shop last week para mangayo ug fix unya mao ra di.ay gihapon. wala sad ko ni.reklamo nga akoy mu.adto ninyo pa replace sa sim but gi.raise man nimo nga ikaw nag.bayad sa sim ug nag.pa.load ana. alangan naman ug ako pa bayad ana? sacrifice ka and sacrifice pud ko.

but ang problem is i'm not getting the service that was promised to me. you presented an upgrade for a fix of the problem but only to some "extent", mag.upgrade nya ko tapos mao ra gihapon nya ang problem?

*********

"areas where our signal doesn't reach very well. if you are one of them, please dont hate us for it"
- i'm not one of those folks with very low signal, your router says 4 signal bars and i've been enjoying your service for the first 2 months with no problem. karon lang jud ni. i don't know what adjustments you have made that affected us users or would you rather blame us because we belong to the legacy account and we're not paying you enough to give us our full service?

i dont want it to reach hate gani mao na samtang disappointed palang ayaw na ipalapas.
and havent we been answering and acting on your request for help?
disappointed gyapon ka at every assist namo buhaton, imong sawayon so basin maayo pa ayaw nalang. sa lain nalang since dinha raman mi kutob...beyond our control naman tong uban. oh and excuse me i never promised you anything. many times ive been asked to what is the guarantee, i always say im NOT giving any guarantees! (EXCEPT to some clients na no capping 100% ang GIS till end of the year akong gi verbally guaranteed)
i haven't blamed you for anything except for flaming about our service and support when we are going above and beyond already! you yourself experience our solution working for you before, but then your argument "mag.upgrade nya ko tapos mao ra gihapon nya ang problem" then sorry ur not getting the upgraded features for nothing.
https://www.istorya.net/forums/gizmo-...l#post16913638
yes your not paying enough to get our full service. if you are unhappy, then switch service nalang because im telling you right now, for the level of service you are paying for (which is just the LOAD), you will never get as good a support as we are already giving. if you want more for the same price your paying, its never happening from us.

[Kanhel]

i dont want it to reach hate gani mao na samtang disappointed palang ayaw na ipalapas.
and havent we been answering and acting on your request for help?
disappointed gyapon ka at every assist namo buhaton, imong sawayon so basin maayo pa ayaw nalang. sa lain nalang since dinha raman mi kutob...beyond our control naman tong uban. oh and excuse me i never promised you anything. many times ive been asked to what is the guarantee, i always say im NOT giving any guarantees! (EXCEPT to some clients na no capping 100% ang GIS till end of the year akong gi verbally guaranteed)
i haven't blamed you for anything except for flaming about our service and support when we are going above and beyond already! you yourself experience our solution working for you before, but then your argument "mag.upgrade nya ko tapos mao ra gihapon nya ang problem" then sorry ur not getting the upgraded features for nothing.
https://www.istorya.net/forums/gizmo-...l#post16913638
yes your not paying enough to get our full service. if you are unhappy, then switch service nalang because im telling you right now, for the level of service you are paying for (which is just the LOAD), you will never get as good a support as we are already giving. if you want more for the same price your paying, its never happening from us.

k'''''''''

[biggie9385]

in the first post, it says:

Unlimited
no caps. no limits. completely unlimited.

but now it is...

"oh and excuse me i never promised you anything. many times ive been asked to what is the guarantee, i always say im NOT giving any guarantees! (EXCEPT to some clients na no capping 100% ang GIS till end of the year akong gi verbally guaranteed)"

Basin nya mag-to-o ang uban na wala gyud ni capping, especially katong wala na-sulti-an. ty

[pal]

Oi naunsa nagud ni. Kutob ra diay end of this year ang no capping? Klaroha na gizmo oi kay wa jud na sa imong advertisement nga kutob ra end of this year ang no capping.

[pspoon_low-end]

Depressing kau ang speed kanang below 1mbps and to think the internet is my source of income. Good thing wa jud nako gipa putol ako PLDT connection. All along the Gizmo solution will increase my productivity pero ang PLDT naka salbar nako. Nag plano baya jud unta nako ipa putol ako PLDT kay dungag na sa gastos. At 1500 I am expecting LTE speeds but sad to say its not.

Tried sending message through FB nya karun dili maka send. Hmm.

[markyap]

@pal @biggie9385 ayaw ninyo laina ug sabot. just coz i didnt guarantee next year, does NOT mean cap na ta next year!

GIS will always be no caps...I have not given any guarantees till when because i can't predict the future. in the beginning (march2014) i have been saying no caps for the foreseeable future(whole of 2014). remember in june and july and aug and sept rumors left and right say magcap na ang smart that month or the following month. thats when i gurantee the rest of the year wala gud cap for sure ko ana sa GIS. those who assumed ng cap na, those are the ones akong gi assure wala gyud.
understand next year mag renew pata sa mga requirements i can't predict the outcome of that but il do everything to make it always no caps. however if i can't maintain it, then i will not continue GIS. the product i want to provide the public is unlimited and will always be unlimited. when that is no longer possible, then no choice. but as long as its possible (legally, financially and technically) then i will continue it indefinitely.

- - - Updated - - -

Depressing kau ang speed kanang below 1mbps and to think the internet is my source of income. Good thing wa jud nako gipa putol ako PLDT connection. All along the Gizmo solution will increase my productivity pero ang PLDT naka salbar nako. Nag plano baya jud unta nako ipa putol ako PLDT kay dungag na sa gastos. At 1500 I am expecting LTE speeds but sad to say its not.

Tried sending message through FB nya karun dili maka send. Hmm.

@pspoon_low-end sorry that you are one of those two dozen affected accounts. please call our office 5059368 we have a temp work around for the network issue which will speedup your performance instantly, u just need to have it implemented in your account so u need to call tomorrow morning after 10am and request it.

[pspoon_low-end]

Just this in and speaking of the LTE connection, I am getting 7 to 8mbps speeds. Hope its fixed for good and hope it gets more faster. Now back to regular programming.

[markyap]

just to clarify. should next year prove to be impossible to maintain true unlimited solution (no caps), we will end GIS as it is today, meaning we will no longer sell the package as such...
but that doesn't mean we will end support for all those who got our service, we will continue to support as best we can.
any future changes we will deal with it if and when we cross that bridge. a lot can still happen between now and then.

we have on going expansion in regions 1, 2, 3, ,4 and GMA and as well as in Mindanao. we will continue to be optimistic and continue to find better solutions for the future success of GIS.

again for those who are not willing to take the risk, please do not buy. im offering GIS as is, NO GUARANTEES.
we're not advertising it as a forever solution. its a working solution now. for the majority who tried it, it works great! for the few that had problems. i can only apologize for that, we truly are doing our best. but if its beyond our control or capability...