Bad Experience with Sun Cellular

[rusty18]

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maybe u guyz have a lot to say about SUN cellular's bad stuff, but i'd like to think that it's not the worst. kung grabe na ang palpak sa SUN how much more sa uban. particularly sa Smart. sa akong experience, it took them 3 weeks to provide a postpaid service regardless of the complete requirements submitted. usually ang problema kay ang supply sa cellphones and it doesn't happen on all Smart business centers. lucky na siguro kung the same day makuha na nimo ang fone and that's exactly what happened when my dad applied for his fourth line on G-plan. kataw-anan kaayo, mao gani he decided to apply postpaid line sa smart because of kapalpakan sa Globe. pero ang globe ra pud diay ang naka provide ug faster service.

so naka realize ko nga walay perfect nga service ang imong ma experience in any of those network providers. each of 'em has weaknesses so i should say its unfair naman kung if one horrible experience would let you think how bad the company is in general. hu knows its could have been worse in other telecoms. why dont we think on the positive note. sun isnt that bad u know.... affordable naman. lets give em a chance, baby company pa man gud.

wla lang. coz with great power comes with great responsibility. bow.

::eace out:::

[yen]

Hmm... Have to agree with Rusty18.

I remember when Smart was very hard to deal with. There are also times when Globe is a headache to deal with. But there are also good times. Haven't experienced Sun but I can't help but give them a thumbs up for trying to break into the market.

At the very least, we have three telecom companies to choose from. Imagine if there was only one like how Sky Cable is monopolizing the cable tv business. (sighs) This is what we get for abandoning Cebu Cable when Sky came into town.

[Gabriel]

maybe u guyz have a lot to say about SUN cellular's bad stuff, but i'd like to think that it's not the worst. kung grabe na ang palpak sa SUN how much more sa uban. particularly sa Smart. sa akong experience, it took them 3 weeks to provide a postpaid service regardless of the complete requirements submitted. usually ang problema kay ang supply sa cellphones and it doesn't happen on all Smart business centers. lucky na siguro kung the same day makuha na nimo ang fone and that's exactly what happened when my dad applied for his fourth line on G-plan. kataw-anan kaayo, mao gani he decided to apply postpaid line sa smart because of kapalpakan sa Globe. pero ang globe ra pud diay ang naka provide ug faster service.

so naka realize ko nga walay perfect nga service ang imong ma experience in any of those network providers. each of 'em has weaknesses so i should say its unfair naman kung if one horrible experience would let you think how bad the company is in general. hu knows its could have been worse in other telecoms. why dont we think on the positive note. sun isnt that bad u know.... affordable naman. lets give em a chance, baby company pa man gud.

wla lang. coz with great power comes with great responsibility. bow.

::eace out:::

If I got similarly bad customer service from Smart or Globe, I would also report it.

A company being new is not a reason for tolerating bad performance. In fact, they should perform even better than the established players because they are trying to gain market share.

[yen]

Hmm...

Gabriel, Rusty is just showing the other side of the argument. Besides, you basically have two problems with Sun Cellular.

1. They took long in processing applications.
2. The cellular phone you got from them has a problem and their repair and replacement policies need a lot to be desired.

I don't think you shelled out any money when you applied, did you? Was there an application fee?

Next, the second problem began with your phone. I.E. It's Nokia's product that started the hubbub.

I have first-hand experience of how difficult it could be to be the middleman between a customer and a defective product.

Manufacturers' policies on repair and replacement usually means a lot of paperwork for the merchants. Sun Shop has to follow Nokia's policy otherwise Nokia won't reimburse them for defective goods. If Sun don't follow Nokia's guidelines, they'd be the one to shoulder the cost of repair and replacement.

There's a reason for everything really even if it makes people's blood boil.

Anyway, Gabriel, just letting you see the situation from Sun's point of view. I really really doubt they want to lose you as a customer especially since they are still very small.

Nokia's probably giving them a hard time as well as the other cellphone manufacturers. They usually don't give much leeway for the little guys.

[Gabriel]

My problem with this branch of Sun is with their customer service people. They did not give me the correct information, promised and did not deliver, and were markedly unaffected by the inconvenience they caused me. If they had told me that it took 3 weeks for processing then I would have factored that in my decision. But they did not. If they had told me that replacement would require a signature of a person in Manila instead of assuring me of outright replacement, I would have factored that in as well. All the while NOBODY apologized for their mistakes.

My opinion of this matter is that this is indicative of a significant lack of training within the organization. The Sun shop in SM does not have customer service people of this ilk. This inconsistency is troubling to say the least.

However, I am as equally generous with praise when it is warranted. The cashier at this brach stood out like a sore thumb given her apparent genuine concern for my welfare. I wish I had gotten her name but they don't wear IDs nor does her name reflect on their receipts. Deal with her if you must go to this branch.

[A-RUS]

i understand your side, gabriel.
i will feel the same way too if it happened to me, actually i am a customer care representative and we don't do what the personnel on the shop do.
as much as we do we treat our customers as if it is the only customer we've got.
with regards to sun cellullar, i've got a postpaid here and it's not worth it. they say the network is there when the sun is out.
i can't get the network most of the time, unlike my other mobile phones. if i know i shouldn't take this one.

[Elbereth]

no offense meant..... i have been using SUN for a year now and so far, i havent experienced any of what have you experienced, lucky me huh, hehehe.... they ve got good service and a lot of freebies...

[louie007]

weather2x lang na... panahon-panahon... hehe.

[**julliene**]

you guys are all correct, even Gabriel....He was just voicing out what he experienced on that lax service center in robinson's...but we will not put all the blames also to SUN coz i've experienced a very bad customer service also in SMART (which unfortunately in EMALL kay gamay ra og taw compared sa SM)...

here's the story, i lost my phone (SIM) i think last month which is postpaid and went there for replacement. imagine how they answered to my request?? They only told me that the SIM which is "GOLD plan" is not anymore offered and if lost they need to wait for the delivery from manila ( which they've said nahurot na ila stock sa GOLD SIM and naa umaabot ). So they advised me to wait for next week and maybe maabot na ang stock..so ok lang wait sad ko..i even waited for 2weeks before ko nibalik nila and check if i can get the replacement SIM...but sad to say,when i arrived there again (EMALL branch) they told me that wala pa daw maabot and basin "NEXT WEEK", so as Gabriel said "temper is still in check" hehe.. wait nasad ko sa SIM maabot so one month passed (without any phone and number to use) and nibalik nasad ko sa EMALL.. unfortunately wala ang stock sa ilaha but paadtoon pako sa SM branch kay naa daw didto and it's not the GOLD plan anymore coz they told me that wala na gyud daw and GOLD so they are planning to migrate my account to ADDICT...so ni agree nalang ko kaw wala koy mahems!! hehehe...in need of number for impt matters (wala sad ko nipalit og prepaid kay wakoy budget!bwahaha) but my point here is, why do they keep the possibility of merging my account to addict na pwede raman unta d ay and why do they let me wait and hope that a replacement SIM will be available for me Diba that sounds very unprofessional..they can be proactive man unta by giving me options instead of waiting for the "ghost" SIM that they promised me..and here's another thing, after i received the ADDICT SIM that they just gave me which i paid P199, the representative informed me that it will be activated after 12 hours so i anxiously waited for the SIM to be activated but 24hrs passed wala pa gyud nagka signal...gawas2x nako sa balay but wala gyud so i went back to SM wireless center again and luckily i got the same rep as before so murag na uwaw sya nako (maayo kay dili bagag nawng) and informed me again that he will email their tech "something" for my activation and after 9hrs ok na daw na...at least after 9hrs of waiting i got the signal and the service...

Is there really a need for us to go back and forth to their service center and resolved our concerns?? So i hope my experience will enlighten you guys that not only SUN has that poor customer service but i think all centers...it really depends on how lucky you are with the availability of the solution (problem) or how lucky we are to get a good service representative who will give options if no available solution is present..redundant na kaayo ko...sensya na po sa english koha...hehehe..bow!

[Tarleyto Tabinas]

that happens guys. anyway, I believe they are doing all they can to improve.