plss help how to set up call center

[boyguapo]

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nya kinahanglan naka ganerator sad ka, nga automatic kinahanglan di jud mapalong imong internet ug korente kong naay power interuption, so naka ups tana sad.

[pinoyidol]

dapat sad may ma hire ka... lisoda ra ba pangita ron....

[FreeBSD]

YOU MEAN HOME BASED CALL CENTER? WHAT IS IT? TECH SUPPORT OR CSR?

HARDWARE

- Packet8 Phone (VOIP)
- Head set
- Vonage ( Vonage Account ) @ www.vonage.com ( PAYMENTS VIA VISA or MASTERCARD )

SOFTWARE

Dependie na nimo ug unsa nga klasi nga account emong handle`lan


SET UP & REQUIREMENTS

- FIREWALL ( HARDWARE OR SOFTWARE ) HOW? hmmmmmmmm. lets make a deal asap.
- Licensed O.S. ( in case mag transct kag account gkan sa emong costumer d ka ma shakoy sa taga Microsoft mga pirited na emohang gamit :P kasagaran raba sa pinas mga pirited
- Secure Connection ( If mag handle ka ug client nga nag deal ug Bank Accounts, CC and etc.
- Back UP Internet Connectiion ( In case if mag putol imong internet while nag talk mo sa emo client na-a pakay extra(backup) nga connection, importanti kaau na )
- HIGH INTERNET CONNECTION
- RAM 1GIG OR HIGHER ( RANDOM ACCESS MEMORY )
- PRIVATE IP ( OPTIONAL )
- SET UP VOIP ( ROUTING CALLS AND ETC. )
- BRAIN =)

NOTE: ALL INFO LISTED ABOVE IS SUBJECT FOR CHANGES OR NOT ACCURATE =)


KAY UG E AKO ACCURATE TANAN INFO LAHI NASAD NGA NGA STORYA, MA KIHA TAS CISCO ANA PM ME ASAP =)

-

Undernet IRC Daemon

[nemer]

naa ba dir pwede mo-tudlo kabahin aning asterisk? try ko ani pero galisod ko labi na nga dili ko familiar ug linux.

[Ka Rio]

big time ni ah!

[airbase9018]

i knew how to setup asterisk in Linux (centos)

[monrose29]

HOME BASED

*soft-phone

you can use your desktop or laptop as your communication for outbound and inbound call through this soft-phone software, just search the internet for open source soft-phone,

* SIP SERVER / VOIP PROVIDER

www.voicecentral.com.ph
skype
mozcom
and many more

* Internet Provider

Bayantel
Globe
PLDT

pede naka maka home based ana...

SMALL / MEDIUM CALL CENTER

* SPACE TO RENT

mas ma au ang na a city limit lang kay kong mo layu na ka sa city ang tendency ana pag install sa imong linya sa internet mo take pa og pila ka weeks, kay surveyhon pa nila, and depende pod nah kong feasible ba imong area para imong gi request nga bandwidth.. and also consider the electric supply kong na-a bay back-up generator ang building para kong na-ay brown-out deli ka ayo ta-as inyong downtime..

INTERNET PROVIDER
VOIP PROVIDER
LAN INSTALLATION

mas ma ayo nga usa ka company ra imong do-olon or usa ka tawo ra imong kontakon para walay hasol.....

kay kong lain2x imong gi contrata ana nah mag pasa2x lang nah kong kinsay na-ay problema sa ilang service....

[saulrhyz]

makapost mug diagram sa call center network bai? like how calls get routed to the asterisk server and everything..

like gi-unsa man na from dialling a certain number from the landline, ma-route man padung sa server... what are the hardware needed?

example.. phone line dials 1800 ===> modem ====> decoder ===> server .... in-ana bah, para mas better makasabot ang mga tao ani na technology...

[knightcarl]

Kung simple call center lang..

Then you need a phone with a US-Based number especially if your clients are mostly from there.

VOIP is the solution. There's packet8 and Vonage.. I have packet8 and vonage here at home that I use to call my parents in the US..

Hehe..

Pwede sad gani nimo ma negosyo.. (Ex. Call US and CANADA for only P1 per minute...)


Hehehehehe...

[joan624]

pytera ani gud
dako-a budget ani oi
by the way
para naa kay VONAGE account dapat naa kay US Billing address

ila toll free number kay 1-866-243-4357