Why are call center agents paid better than others?

[disomniac]

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pwede oi..

there was this cust nga apprehensive kaau.. dli willing me cooperate.. mag.buot2x ug iyang own troubleshooting steps.. i just simple told him in a high pitched voice saying; "sir, if you are unwilling to cooperate w/me what is the point of calling in today? i can't do magic to resolve your case. we both need to work as a team in order to properly diagnose & resolve your issue, do u understand?"

astiga gud nimo sis.. mura man sad ako panagsa ma anggaan gud ko ug irrate agent sa team nako before ug karon hehehe

[|nCuBabE]

astiga gud nimo sis.. mura man sad ako panagsa ma anggaan gud ko ug irrate agent sa team nako before ug karon hehehe

hehehehe.. ana gyud na brod basta gahi ug ulo ang customer.. sometimes you need to take control of the call para dali mahuman ang issue.. i always beat my AHT/handling time on a month end basis

akong team before, they used to call me "EviL AgenT" totally opposite of my call name

[emailroy2002]

cause no one wants to be in a zombie land...

if gamay pa ni ang sweldoh sa agent wala man cguro mo apply kay lawom na ayo gabii... pero wa koy sure ha... basin naa mo dive, pero nagsa ra...

naka suway ko tech support pero home base lang, hassol pangita solution sa problema na way kahumanan.

sakto ra na 20k oi, technicall skills man gud nah... kita ko ang uban 15k raman... 12k + 3k nga allowance sa sanina man guro toh... gamay anah oi... pero office sila.. gamay man gihapon nah. pero naa lang mga bonus if daghan sales...


pero mas gamay dyud ang mga teachers nga tag 6k to 8k - tax and - plete - kaon, kay wala man sila allowance hehehe...


mao na ang rate if di ko masayop sa mga starting didto.. pero hayahay man ang goverment gud, pwede ra lapse mag tudlo... kay naka suway ko skwela og public for 1 year, they teach some lame things but still they educate me, thumbs up gihapon koh!

baw.

[EarlZ]

I dont agree that call center agents are payed "better" unless imo gi compare to the standard laborer that earns 6-8 a month, if you work in a real profession ( probably aside from nursing ) you'ed easily earn more than a CC agent, sayon lang gyud kaayo ang pagka CC agent.

My friend who is a C.I. in a local school earns more for her 15days than my 30days of work in a callcenter.

[doydi]

ang ako nalibogan ba, ngano mas dako man ang sweldo sa mga call center agents kaysa sa mga taw nga naa jud profession, like engineers, nurses, teachers and etc... luoy tawn kayo ning mga tawhana noh kay puga kayo ilang utok para makapasar sa board unya ang ilang ma sweldo sa ilang trabaho kay mo range ra ug 8k-12k a month... akong maguwang mga licensed ECE kay ingon nako hibaw-an padaw ga IT nalang siya, mas dako pa daw ug sweldo...

[melvin_jara]

ROFLMAO buang buang!tama,mag professional male escort na lang!

hahahahah... paita!! naa say sense pre!!hahaha.. nice2.. somehow dili sayon ang call center agent uy!!! dili lalim ang dako ug sweldo and you can buy whatever you want but saon nalng tawn na dako sad ug sakit but the health insurance sad, way blema pud!!

[grss1982]

I am just wondering why call center agents paid better than teachers, pulis, military and engineers? while call center agents dont require college graduate and their work does not involved serious treat? i think they are just over hyped i mean over priced. my sentiment goes to the teachers who moulds these CC agents to write and speak excellent english. the pulis to protect these CC agents everytime they go home at night, the military to protect the interest of the country so that these CC agents still have their jobs to attend and the engineers who will help them in all the aspects of life from transportation to their homes. while these CC agents live happily seating in a coffee shop talking english to fellow Pinoy... its ironic, isn't it?

Perhaps, I'm just not that intelligent, pero what's so ironic about CC agents talking to fellow pinoys in English? When I was in high schoold (1995 to 1999 USC-BHS) our teachers even encouraged us to speak english all the time. Applying it outside the school was also encouraged although we did'nt actually apply it.

As for the salary, you have to keep in mind that foreign companies are paying for the service of a CC and not a local company.

yes agree jud q ani.. it's unfair!

I hope you're just being sarcastic, ma'am.

Bro,

I have nothing against call center business. In fact mas maau nga naa ni na industry sa cebu, kay na bibo ang IT park. basin kaming dili taga call center naka benefit mi ani na lugar. Ang akong murag na shock ko sa claims ba na ang call center business maoy naka pahimo sa cebu. Ang ang inyong spending power maoy naka pa boost sa economy sa cebu. Kani moy dako kaau na bakak. And kana claims pud na kamo ang pinaka dako na sweldo... siguro kung e compare sa government employees. but sa uban industry ultimo ra intawn na sweldo tawn, ang please dont ever compare engineers to call center agents. In fact mao ni naka pa downgrade sa among profession.

Wala koy bilib sa engineers na nag call center. Gawas lang sa computer and ece. kay linya man gyud na nila. but for other engineers, like chemical, civil, mechanical, metallurgical, geo... unya nag call center, paka uwaw ni!

All Engineers (exempted ang ECE, comp E, ug EE) kay dili unta mag call center, gawas lang sa following reasons:

masakiton ka, na dili ka pwede mu trabaho ug planta (hubakon)
bayot ka.
ganahan ka mahimong sosyal (english 1, 2, 4 ug 23 ra ang dako nemu ug grado katong nag eskwela paka, hangbong ka sa thermodynamics, strength of materials)
wala ka kauyab katong college paka (mu angkon gyud ko na daghan guwapa sa callcenter)
dili ka kabaw mo diskarte (dika kabaw mang apply)

last bayot gyud ka ( dika ganahan ma abugan, dili ka ganahan ma initan, dili ka ganahan mo compute kay mas prefered nemu ang mag ininglis)

Bro, im earning more than you do(im very sure of that)... so ayaw pag binayot diha. nag hiring ang toledo power ug engineers, ay cge ug ininglis diha e practice na imong na learn sa school and sayang imong lisensya gi usik usikan ra nemu)

First and foremost, I'm a graduate of Computer Engineering (CIT 2004). Secondly, I salute you, sir, kay you got your dream job as an engineer. Congratulations!

Pero, respectfully, sir, you're comments about other engineers who went into the CC industry sounds a bit elitist and is blatantly discriminating.

Have you ever stopped to think that maybe some engineers are working in a CC, kay dili pa sila ka-afford to pay for the board exams? Or that they could not continue their studies kay wala sila kwarta?

Please lang sad unta, sir. Ayaw sad intawn e-generalize ang mga engineers.

[wanderer9020]

may board exam ba ang computer engineers karon? daghan diay sa call centers?

[gori_grimreaper]

ang ako nalibogan ba, ngano mas dako man ang sweldo sa mga call center agents kaysa sa mga taw nga naa jud profession, like engineers, nurses, teachers and etc... luoy tawn kayo ning mga tawhana noh kay puga kayo ilang utok para makapasar sa board unya ang ilang ma sweldo sa ilang trabaho kay mo range ra ug 8k-12k a month... akong maguwang mga licensed ECE kay ingon nako hibaw-an padaw ga IT nalang siya, mas dako pa daw ug sweldo...

kai ang employer nila kai naa man sa gawas mao dili sila kahibaw unsa jud rate unlike anang mga professionals na local ang ila mga employers

[|nCuBabE]

ang ako nalibogan ba, ngano mas dako man ang sweldo sa mga call center agents kaysa sa mga taw nga naa jud profession, like engineers, nurses, teachers and etc... luoy tawn kayo ning mga tawhana noh kay puga kayo ilang utok para makapasar sa board unya ang ilang ma sweldo sa ilang trabaho kay mo range ra ug 8k-12k a month... akong maguwang mga licensed ECE kay ingon nako hibaw-an padaw ga IT nalang siya, mas dako pa daw ug sweldo...

depende pud na sa company bro, naa koy mga kaila teacher, entry level kay 16K plus allowance sa uniform i guess. ang atong mga nurses in private hosp, depende pud sa level sa hosp, gamay ra cla starting pero kung maau ka then assign ka sa sotto or CCMC, around 15-20k pud ang rate