Who gets hired and work in a Call Center?

[kiwiboy]

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ka pait diay sa sitwasyun natu noh.....

[Metz]

unsay pait?

[chygurl]

ana jud na, mahal naman tanan

[boxingfan529]

grabe bitaw sa mga indian kay di jud ko kasabot pud...

everytime order ko sa dell and it so happened nga indian ang gatubag, maglisod jud ko sabot.

pero one time, pinay nga assigned sa mandaluyong ba to ang katubag. arang2x kay US accent pud ang gigamit so ok ra jud. no wonder nga mga kano lagot sa mga call center... hehehehehhehe

[j_cainglet]

btaw, grabe ang Indians..i was once with AT&T long distance..we have callers asking for refund so we need to contact our INDIA agents for verification and approval..GRABE ka imbyerna kay di jud mi kasabot..hhehehe..and one time i had a caller who told me he dialled 5x just to get american agent(he thought I am an american agent because of the accent) kay di daw sya kasabot sa mga taga India...hehehe

[boxingfan529]

maau noon kay matransfer dire sa pinas ang uban nga call centers... makatabang pud sa mga kababayan.

[usrolla]

lisod man jud ang ila accent gud...i work before in a call center and most US clients ask first if there calling in india...for the simple reason that they dont want to talk to indian agents.. we should be thankfull for this coz some of those account have transfered here in the philippines

[almira]

hi peeps,
Short projects for those who have call center experience. BIG commission!!! text or call 09154315393.

[LytSlpr]

The Call Agents.
by Fernando Fajardo
Cebu Daily News
Last updated 01:11pm (Mla time) 05/02/2007

When you work in a call center, chances are you deal with people on the other side of midnight. Your clients call you or you call them when they are still enjoying the light of day while you are rubbing your eyes or sipping coffee to fight sleepiness in the middle of the night.

But make no mistake about it. A call-center job pays well; even beginners get five-figure monthly salary. Never mind if you have no experience at all. In fact call centers prefer new graduates. To qualify, all they need are a good command of English and some business sense or a way of dealing with customers that makes them satisfied when they hang up their phones and give more business to your employer.

From the 308 graduates of the “PGMA-TWSP 100-Hour Finishing Course for Call Center Agents” from July last year to February this year, the TESDA Region VII study sampled 120 to determine their employment status. It was found out that 69 of the 120 graduates are now working but that only 47 of them successfully landed in call centers. Was the training program a success or failure?

If you look at the 73 who failed to get employed in call centers, it’s not, but it is if you consider that the 47 who got employed would not have been hired based on the result of the pre-test conducted before they were accepted to the program. In the call-center business only 5 percent of the applicants are hired.

What the finishing course does is to train the “near hires” who are identified during the pre-test. The study showed that it succeeded in making 39 percent of them (47 out of 120) acceptable to call centers. That surely is a big improvement to the industry’s 5 percent average hiring rate.

There are many other interesting findings in the TESDA VII Study. First is about the role of gender. Who easily gets a job at a call center, male or female? Gender is a strong determinant. Females have higher chances than males at landing call-center jobs – 44 percent absorption rates for female (31 out of 71) versus 33 percent for males (16 out of 49).

The study could not explain the difference in the chances of employment among female and male applicants for call-center jobs. It maybe because the call-center management prefers female applicants even if male ones are equally competent. It could also be that females are more fit to work at call centers because of their disposition or frame of mind, which shows in the interview or test given by management to all applicants.

Are those from public high schools disadvantaged when they apply for call-center jobs? Contrary to my own expectation, coming from public high schools is not necessarily a disadvantage when seeking a job at call centers. Of the 79 who came from private schools, the TESDA study showed that only 29 or 37 percent were eventually hired for call center work. Of the 41 who came from public schools, 18 or 43 percent were hired.

There is no apparent difference, however, in the chances of employment at call centers if college background is considered. Of the 97 included in the TESDA study that came from private colleges, 38 or 39 percent were employed at call centers. Of the 23 who came from state colleges, 9 or 39 percent were employed at call centers.

When specific courses in college are considered, the study shows that those with degrees in the arts and sciences do not necessarily have the advantage. Out of 42 graduates of degree programs in the arts and sciences, only 11 or 26 percent were hired, much lower than the 39 percent absorption rate for all graduates of the finishing course. The absorption rate is much higher for graduates of the finishing course with medical degrees – 5 out of 6 or 83.3 percent. Those with degrees in education have 50 percent absorption rate (5 out of 10), followed by those with degrees in commerce 40.7 percent (11 out of 27).

Finally, are non-college graduates disadvantaged when they apply for call-center jobs? The TESDA VIII study shows that undergraduates are not necessarily disadvantaged. Out of 23 undergraduates who went through the finishing course, 11 were eventually employed at call centers or an absorption rate of 48 percent, much higher than the 39 percent average absorption rate for all graduates of the finishing course.

The last information is very critical. The TESDA study proves that undergraduates are not that undesirable – at call centers, at least. So why do most employers insist on accepting only college graduates?

The reason could be that being made to choose between an applicant who is a college graduate and an undergraduate, employers simply prefer the former. This makes sense to the employer but, socially, this is really senseless and wasteful because it only makes the pursuit of college education a must for everyone even if many of the jobs made available by our economy can be done by non-college graduates.

[jash_ville]

The Call Agents.
by Fernando Fajardo
Cebu Daily News
Last updated 01:11pm (Mla time) 05/02/2007


The reason could be that being made to choose between an applicant who is a college graduate and an undergraduate, employers simply prefer the former. This makes sense to the employer but, socially, this is really senseless and wasteful because it only makes the pursuit of college education a must for everyone even if many of the jobs made available by our economy can be done by non-college graduates.

here's my opinion about this:

i dont think employers prefer college graduate over ungergrad nor undergrad over grad. everybody is on the same level when you apply, maybe because of the high turnover of agents. kulang man gani kaayo ang mga agents, so dili na gyud na sila magpili ug grad/undergrad ka.

When you work in a call center, chances are you deal with people on the other side of midnight. Your clients call you or you call them when they are still enjoying the light of day while you are rubbing your eyes or sipping coffee to fight sleepiness in the middle of the night.

it's never a joke working in a call center. it's never easy to wake up at dawn, take a bath and walk with streetlights off. worse than that, it's so difficult to adjust to shifts from time to time. like for example, in a week's sked, for 4 days you start at 730pm and on the 5th day you start at 7am. (f****k!!! and when you complain that it's no longer justifiable, a plain "READ YOUR JO, THAT'S WHAT YOU SIGNED FOR" was their answer.) if you work for an account that offers 24/7 support, you'll be so lucky if you'll have a fix schedule for a month. your health and safety are at stake here. no wonder HMO offers a great deal for call center agents, but still, it could never compensate your health.

But make no mistake about it. A call-center job pays well; even beginners get five-figure monthly salary. Never mind if you have no experience at all. In fact call centers prefer new graduates. To qualify, all they need are a good command of English and some business sense or a way of dealing with customers that makes them satisfied when they hang up their phones and give more business to your employer.

this is good for fresh grads.no questions about this. pero if magdugay namo, self fulfilment is all that matters. i realized na short term career ra jud ang call center. i got 2 options: settle down with high-paying job pero short term, or look for not-so-dako pay pero long term basis.

one thing that is also funny. when people know nga you work in a call center, you'll be labelled as "kwartahan". wala jud na silay idea gi unsa namo pagkakuha anang 5-digit salary. and kon mangita kag boarding house, papresyohan gyd dayon sa landlords.

if you ask most of the call center agents, wala juy savings. and people would then blame it to lifestyle. mind you, i dont have nightlife, i go home right away, bring baon to work, and would only watch movies on weekends.

again, all these are just my opinions...