Must read! Beware of this resort

[adrix]

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hahahaha ahaka gud nimog experience..gispaot kog apil nga nagbasa!!! UP oi para makit-an sa pipol!

[adrix]

bag-o lang ko nakabasa sa side sa hotel and it is well said (applause- you get 5 stars). im not related to the thread starter but im still on her side. sa gisulti na sa taas... naa man rules tanan nga hotel pero implement it in a nice way pud oi. no problems with the rules pero tarungon lang pud hasta ang services. i also want to share this experience....honestly, saputon pud kaayo ko nga taw.. daghan nag-ingon na strikto daw kaayo ko. one time nag-overnite pud mi sa usa ka resort diha sa mactan. duha ra mi with my lover heheheh nindot ang service ato nga resort hasta ila mga crews,, guards and receptionists. satisfied rako. the problems arouse pagcheck-out na namo pagkabuntag. i know nga wala mi naguba or nagisi na hotel facilities yet nag-chargean mi ug 500 kay naa daw dako kaayo gisi sa lining sa curtain. gisapot ko ato kay kabalo baya ko nag-unsa mi sa sulod. wa baya mi nagdakopdakop dito or nagtagotago nga makagisi mi ug curtina. the problem is wala namo na-check daan pagsulod jud namo. nagtalk mi sa ako pares.. dili man sad daw siya so wala jud namo duha. kung sa uban pa to nga hotels kay nangisog na pud ko ato but because of their service nga satisfied kaayo ko, ni-pay na lang mi. Matabunan ra man to nga bad event sa ila service plus tarong pa jud kaayo ila pag-approach namo nga naa daw mi nagisi nga kurtina. heheheh so bisan nakabayd mig damage kunuhay ok na lang to kay nahulog na lang pud tog tip sa ilang service namo. 5 stars sa bluereef! hehehehe

[jeanne303RN]

bag-o lang ko nakabasa sa side sa hotel and it is well said (applause- you get 5 stars). im not related to the thread starter but im still on her side. sa gisulti na sa taas... naa man rules tanan nga hotel pero implement it in a nice way pud oi. no problems with the rules pero tarungon lang pud hasta ang services. i also want to share this experience....honestly, saputon pud kaayo ko nga taw.. daghan nag-ingon na strikto daw kaayo ko. one time nag-overnite pud mi sa usa ka resort diha sa mactan. duha ra mi with my lover heheheh nindot ang service ato nga resort hasta ila mga crews,, guards and receptionists. satisfied rako. the problems arouse pagcheck-out na namo pagkabuntag. i know nga wala mi naguba or nagisi na hotel facilities yet nag-chargean mi ug 500 kay naa daw dako kaayo gisi sa lining sa curtain. gisapot ko ato kay kabalo baya ko nag-unsa mi sa sulod. wa baya mi nagdakopdakop dito or nagtagotago nga makagisi mi ug curtina. the problem is wala namo na-check daan pagsulod jud namo. nagtalk mi sa ako pares.. dili man sad daw siya so wala jud namo duha. kung sa uban pa to nga hotels kay nangisog na pud ko ato but because of their service nga satisfied kaayo ko, ni-pay na lang mi. Matabunan ra man to nga bad event sa ila service plus tarong pa jud kaayo ila pag-approach namo nga naa daw mi nagisi nga kurtina. heheheh so bisan nakabayd mig damage kunuhay ok na lang to kay nahulog na lang pud tog tip sa ilang service namo. 5 stars sa bluereef! hehehehe

thanks Adrix i appreciate it. .

[jeanne303RN]

The hotel did the right thing to answer your first post.
It's only fair to hear both sides.

Their explanation did have some valid points though.

i don't mind that the resort will reply to my post. i'm wondering though why they are using a name in this post. in the first place i never said who i am. .

[crush_23]

i have worked in a resort but not in mactan, also stayed in so many hotels in the Philippines and even outside the country....all hotels have house rules. As guests we are bound to follow their house rules. Although we paid for our stay...remember, we are using their facilities. it is just right to inform the hotel about your activity and if there are special arrangements that you want to be done. In other words, meet half way...you request for sumthing from them it would also be just right to do your part as guest. If there are things that is not pleasant during your stay, hoteliers will always address your concern and will take action right away...hope this issue will be over ...

[thereseclaireanne]

i have worked in a resort but not in mactan, also stayed in so many hotels in the Philippines and even outside the country....all hotels have house rules. As guests we are bound to follow their house rules. Although we paid for our stay...remember, we are using their facilities. it is just right to inform the hotel about your activity and if there are special arrangements that you want to be done. In other words, meet half way...you request for sumthing from them it would also be just right to do your part as guest. If there are things that is not pleasant during your stay, hoteliers will always address your concern and will take action right away...hope this issue will be over ...

Exactly, we share the same sentiments ms. crush_23.. but i believe it isn't right for the guest to toss them the room keys.. and as mentioned, "practically threw the keys to the guard and receptionist." and "acting out of anger and calling our receptionists and General Manager all those dirty swearing words."

I believe that if the thread starter has informed the resort that their teambuilding will be done there, i think that experience wouldn't happen, i guess they can accomodate them well, and maybe they can allow them to stay in an area where dili sila maka disturb sa other guests.. The house rules and regulations were given and it has been signed by a representative from their group, which would only mean that they've understood it. I have been to this resort more than five times, and haven't encountered anything like this. And while there are also people who share bad experiences about this resort, there are also those who are satisfied and contented with their service.

[nectar]

In this thread, i would also like to express my experience in another resort that might be dangerous for the visitors and guests. Its a waterpark in danao. Well, just a week ago, my family went for a getaway in that resort. When we arrived, the lady who was in the front desk offered us the "only available room" which is upstairs in the main building. She said that the rooms near the pool are already occupied and so were only left with that room she mentioned. To cut the long story short, that room, when were out in the pool, was unfortunately entered by burglars and took all of our belongings. Thus, our mini vacation was totally destroyed we were left with nothing even clothes to change after swimming. Since we dint feel safe to stay for the night, we transferred to another resort nearby. Instead of a relaxing time with the family, that event turned everything to horror. We thought were only the victims, but as we gather more information, there are already many reported cases of the like.

Therefore friends, if you happen to be in that resort, please be watchful. Dont be fooled by the lady that tells you to take the room upstairs.

[d`monyita]

i don't mind that the resort will reply to my post. i'm wondering though why they are using a name in this post. in the first place i never said who i am. .

You did not say who you were BUT you posted details that were not quite forgettable for both parties. Not for you and definitely not for the staff and guests who went there for some R and R. Besides... wasn't it you who FIRST mentioned the name of the resort?

Just as I thought...there are ALWAYS two sides to a coin and now we know what happened. Endi pala kayo nagpaalam na mag-team building? Toinks. Sana you rented na lang the house of paseojen (Mt. Roosevelt in Busay). Parang less than 10K lang meron na kayo WHOLE HOUSE with several rooms and pool. Dun puwede kayo mag-party to the max! Wala jud masuko palagay ko.

One cannot demand respect if one was disrespectful in the first place right? Never mind adage "the customer is always right" if the customer violated the rules first and foremost. I do not think that your business will be missed. Nor the dollars of any Tom, Dick and Harry that a relative swore will never touch the coffers of the resort. As they said... they are doing very well...with or without our patronage. (pero punta pa rin ako dun! hehehehe)

Haaaayyyy jud tang mga pinoy..... we never learn. Let us always read what we sign up for. Haayyy kasali din ako nyan. hahahahahaha. Obey the rules para asenso tang tanannnnnnnn! That includes ISTORYA rules ha.... have u all read them lately? We revised them ra ba.... (Plugging sa ko boss, BeoR. hehehehe)

.

[jeff_bonz59]

Exactly, we share the same sentiments ms. crush_23.. but i believe it isn't right for the guest to toss them the room keys.. and as mentioned, "practically threw the keys to the guard and receptionist." and "acting out of anger and calling our receptionists and General Manager all those dirty swearing words."

I believe that if the thread starter has informed the resort that their teambuilding will be done there, i think that experience wouldn't happen, i guess they can accomodate them well, and maybe they can allow them to stay in an area where dili sila maka disturb sa other guests.. The house rules and regulations were given and it has been signed by a representative from their group, which would only mean that they've understood it. I have been to this resort more than five times, and haven't encountered anything like this. And while there are also people who share bad experiences about this resort, there are also those who are satisfied and contented with their service.

I agree to some of the words here, "Tossing the key to the security guard.." and issuing profanity to the staff of the hotel, isnt going to make it too pleasant for the other party as well..

In any place, if your a visitor to that place, you should always observe and respect proper manners, decorum and ethics.. Just like if there's a visitor in your house... You wouldn't want any visitor just violate your rules and shouts at you there and then, just because that visitor has availed your amenities, he/she can already be the boss and bend the rules on everything right??

Respect where respect is due lang.. I also agree that if you had given ample time to notify the staff that your there for your Team building beforehand.. they would really have given you a warm treatment and accomodate you in a place totally conducive for a TeamBuilding..


Again, give respect where respect is due... @TS, lesson learn.. the staff of that resort had their mistakes, but You have some blunders that you need to straighten out as well...

my point lang..

[jgmelgo]

i feel bad for the thread starter.. xa pa ni reklamo xa pa diay sayup, plus butang2 pa mga rules sa istorya otro sd diay to ni violate, nya xa pa ang una ni violate... tsk3.... WAY TO GO!!

btw, been to this resort and never have felt this kind of treatment from them... ako pa gane ma ikog kay maau kaau sila mu trato ug bisita lami pajd ila food...