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  1. #14411
    Newbie Premium Member Reichien009's Avatar
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    ok ra boss.. naka subscribe pa man sad ko sa GLOBE karon

  2. #14412
    ako pud mobalhin kog PLDT, pa feedback nya aneh ilang Speedster nga plan master Kenneth

  3. #14413
    sir unsa website ng pldt sa business internet plan nila? nahan ko lng makabalo sa prices nila

  4. #14414
    Naa ba nay data cap ang 999 nga 5mb?

  5. #14415
    kusog raba ang PLDT dri sa punta princesa ?

  6. #14416
    Quote Originally Posted by stiLLfrEE View Post
    ako pud mobalhin kog PLDT, pa feedback nya aneh ilang Speedster nga plan master Kenneth
    ok raman ang speedster kung d ka heavy user boss ug d daghan mo gamit.

    sa ako side, mura ga mahay ko ngano ga speedster ko. haha ako unta suwayan pa upgrade sa 999 - up to 5mbps, pero d daw pwede kay downgrade daw tawag ana matod pa nila. wa nakoy mahimo, agwanta lang sa kos 50GB capping. haha.

    dali ra nahurot ang 50gb sa ako, currently 90.70% nako ron, 45GB+ usage. ako nalang ioff2 ako pldt nya ako ra gamiton kung mag dota2 ko. hehe

  7. #14417

    Default PLDT DSL woes

    We subscribed to what used to be called PLDT MyDSL in 2009. We originally had a 3Mbps plan which included a landline phone, which I think cost P1599. A year or two later we decided to change to their P1299 2Mbps plan to save some money. (We had kids by then so we needed to tighten our budget.) Our service was OK for around two years, including a move from Guadalupe, Cebu City to Cabancalan, Mandaue.

    1. Now that MyDSL is called PLDTHOME they offer 3Mbps Famplan 1299. When we called the business office a few weeks ago to inquire how we could avail of the extra 1Mbps bandwidth as we were already paying the same price anyway, we were told that we had already been given a speed boost to give us 3Mbps. However, our Internet speed as measured on Speedtest.net, average 2.2 to 2.3Mbps, has never changed! In fact, upload speed has gotten worse lately: we used to enjoy an upload speed of anywhere from 650kbps to 750kbps but now it's only 500kbps at most. When we called DSL Repair about the speed issue they said that their SLA only guaranteed 60% of the advertised bandwidth, or 1.8Mbps. So we pay for 3Mbps but as long as we're getting only 1.8Mbps, PLDT says they're good and refuses to do anything. They won't even have someone check the settings in their DSLAM to make sure that we were actually given the speed boost.

    2. For around 3 years or more, we lose DSL whenever it rains. Less than a year ago we had our jack moved from upstairs to downstairs with all new wire and jack, and recently the PLDT box on the outside of our house was also replaced with a new one, so now everything in our house is new. We still lose our Internet during wet weather, up until now. We've reported this dozens of times over several years. All they do is test the line and their test equipment always clears the problem by putting a voltage on the circuit. (I can make the problem temporarily come clear just by taking the telephone off-hook for a few moments, which also causes voltage to be applied to our circuit.) Then they just close their repair ticket without even bothering to contact us first! (I used to work for a telephone company, and if I had closed trouble tickets without contacting the customer first I could have expected to be terminated for cause.) This is a repeat, chronic problem and no one at PLDT cares enough to pursue it, they just go through the motions, make the problem come clear and close the ticket, every time.

    Once, two years ago, we actually had a DSL repair tech visit our house because of this issue. He told me some great stories, about how he was going to have all the wires along our street redone because they're a mess, and was going to have sealing current applied to our circuit so there would be a low voltage with a bit of electrical current flowing all the time which would probably prevent our DSL disconnection problem. Then he left and closed his repair ticket, and nothing ever happened. The wires along the street still look like a rat's nest and we still get disconnected during storms.

    3. A few years ago a PLDT field technician was investigating yet another problem and managed to strip one of the upper screw terminals inside the PLDT box outside so the screw would no longer tighten. His solution was to double-terminate the inside wires and the outside wires together on the same lower screw terminals, bypassing the lightening protector! This left us open to be electrocuted or have a fire in our house if the telephone wires were ever struck by lightening, and is probably against the electrical code (the law.)

    4. On August 23rd our telephone had a loud hum. By the next day there was also a lot of static. It was so noisy that I couldn't even hear if there was dial tone or not and our DSL barely worked. I reported it on the 23rd and contacted them again on the 24th to tell them that it was worse and DSL was also affected. They said that a field technician had already been dispatched. Nobody came or called. They kept saying that a technician had been dispatched but none ever came.

    Finally, on Saturday, September 3rd the phone was completely dead and we had no DSL connection at all. On Monday morning we called back (from cell phone) to escalate and were told that our repair reference number had already been escalated and we could expect it to be repaired that same day. Nothing happened. On Tuesday morning I was finally able to speak personally to a supervisor, and even received a call from their zone area coordinator at 1PM who asked it I'd been contacted by the field technician yet and when I said no, she said she'd call me back later that afternoon and check again. I never heard from her again.

    Finally, on Wednesday September 7th a field technician, a contractor, called then came to our house. He found that when the jack was moved the PLDT crew did what he called a "substandard installation" as they ran the wire from the PLDT box down to the ground then along our house, on the ground, then up to a window (PLDT installers don't carry drills and drill bits so they don't drill a hole through the wall to run the wire inside, they just run it through an open window. I had to loan these guys my own drill so instead of that they could drill a hole through our window frame at least, so we could still close the window tightly without damaging the telephone wire.) The contractor replaced the wire, this time running it about one meter high along the outside wall, He also replaced the PLDT box so we have lightening protection again. We were never given a rebate on our September bill for this two-week outage, August 23rd to September 7th, even though my wife demanded one. PLDT's excuse for the outage taking so long to be repaired was "a shortage of technicians", as though I'm supposed to care: that's their problem, not mine. I think they've pulled most of their techs off of repair and sent them out to do new installations instead, so PLDT can make (not earn) more and more money.

    We STILL lose our DSL connection when it rains. I have two reference numbers for that issue so far this month since the contractor left here on the 7th and no one has done anything to fix it. They just keep closing their repair tickets. The problem is a bad wire somewhere between our house and the PLDT office: probably broken insulation where it was already spliced once, just a few meters down the road, allowing water to get inside. But nobody will come out, check the wires and fix or replace them.

    5. I once rounded our PLDT bill to the nearest peso: the centavo amount on the bill was less than 50 so I rounded it down: like, if the bill was P1548.11 and I paid them P1548. The next thing I knew was that our Internet service was disabled because I still owed them eleven centavos!!! I have to always make sure I round up a peso now to prevent disconnection. Money, money, money! Customer care? Hah!

    Needless to say, we're shopping for a different ISP. Unfortunately Globe doesn't provide DSL at our location, only LTE service with a low monthly data consumption limit. Sky Broadband is available but I've read a few horror stories on Istorya.net about their slow speeds and bad customer service so it seems that they're not any better than PLDT. PT&T can't seem to be bothered to return my messages and tell me whether or not their service is available at my location, and I'm also still waiting for Converge to return my email regarding their FiberX service. I've just contacted them this afternoon so I'll wait to see if they bother contacting me or not.

    I wonder if there are any ISPs in the country who actually care about providing good customer service, or if they're all only about locking you into a two-year contract and getting your money?

  8. #14418
    Quote Originally Posted by MarNey View Post
    kusog raba ang PLDT dri sa punta princesa ?
    Okay ra karon

  9. #14419
    if mulapas na ka sa imong alloted na monthly data sa fiber plans, mawala imong internet connection?

  10. #14420
    ok ba ang PLDT sa balamban area? mubalhin man gud me next week didto..

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