Stress in BPO jobs: Deadlier than ever

[taga_ipil]

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Most or all call center agents also has those metric's to comply
like
One Call Sat
All Call Sat
One Call D'Sat
All Call D'Sat
Average Call per Day
Average Handling Time


etc.... aside from working at night...

but the most stressful part, if most of your calls are coming from swearing customers...

that's what we called Customer Service...

[abuot]

i think most call center people that smokes already tried smoking at least once before they became an agent..and the habit just worsened when you get to socialize with people who smoke..
..i think smoking,like drinking, is more of a social-based habit,at least from the start, though it becomes physical and mental need when you get addicted to nicotine..i used to smoke before but now i stopped when i stopped hanging out with my friends who do..

when you get thrown into a group of people whom you have nothing in common with(except speak fluent English), you try to blend in and one way would have to be through the vices..

by the way,im not a call center agent so i do not speak on thier behalf..ehehe

[bb.kate]

yeah you are partly right

[abuot]

yeah you are partly right

which part isn't? ..ehehe

[bb.kate]

when you get thrown into a group of people whom you have nothing in common with(except speak fluent English), you try to blend in and one way would have to be through the vices..

[taga_ipil]

Im not really sure, but there is/are NO scientific studies that smoking can de-stress a person...






but I'm really sure of this... this how their lungs looks line...(pardon the image)



and... you know...

[goryo13]

i have a friend who works at call center. he's actually in-charge of recruitment. before when we were still officemates we would usually smoke out of boredom. y'know, to while away time. i can only imagine being stuck for eight hours in a cubicle, talking to people you don't know on the phone, dealing with difficult ones.. it's a mixture of boredom, stress and sometimes, there's just nothing else to do... so it's always tempting to smoke especially as what abuot said, the temptation and the past experience of these agents..

i also have two friends who works out regularly and take good care of their health. bottomline: whether we are at call center and what have you, it boils down to the choices we make... heck even those folks who almost had no money to buy food for themselves or their family still manages to sustain their smoking habit..

kana pa kahang ga trabahog call center nga dagko kaayog mga sweldo.. lol

[taga_ipil]

its their health anyway... they're the one who will suffer it...

most smokers in the hospitals right now keep saying this to other people... "I will never smoke again"

nahhhh... Too Late!



STOP SMOKING... before its too late... :mrgreen:

[img width=500 height=170]http://i100.photobucket.com/albums/m30/taga_ipil/cigwarn.jpg[/img]

[kratos]

Obviously call center jobs is a stressful kind of job..

[kratos]

but then again people who smoke, all too well know, that it is bad for their health and yet they still decide personally to get a stick, light it and puff smoke.. In other words It is their own choice to do so.. They do not want to be told or constantly be reminded that it is bad for their health.. but then again if you are with friends who are non smokers or people whom you are not sure that they share the same love with cigars, please don't smoke! it just shows how uneducated and how rude you are!

-----> my opinion!