Why are call center agents paid better than others?

[smiky]

---

@che(k_afss , i agree ... pareho ra ta nanginabuhi ... its just a matter of digging deeper as to what a call center agent's life would be when he / she wake up, i myself am from a BPO industry, been there done that as an agent, not being easy to be shouted at by customers, with all the profanities in the world mangawas gikan sa mga customer, and the night shift , dili parehas ang tulog sa night ug sa day.

with these factors, coupled with racism remarks from customers when they know that you are from the philippines or from asia, triggers a psychological problem, i for one have experienced being shouted at and lisod if di nimo mapagawas imong kapungot, i've seen agents na tungod sa ilang kapungot mohilak na lang. I mean , yes we might not be as "professional" as teachers , military and police... come to think of it, dili man mga private companies ang responsible sa compensation with teachers, military, police,nurses, doctors and the like, its the government ... but then that is another story

[itzurisen]

gihagoan man pud na sa mga call center agents ilang trabaho, they deserve it, kaysa mangawat or unsa... U

[che(k_afss]

@smiky: ur absolutely correct! people think that being an agent is as easy as counting 123......and so forth.. kahinumdum nuon ko sa akng mga experiences sa una kadto call center pko nag work.. sometimes im in cloud 9 (kudos calls) sometimes its like ur on a roller coaster ride (irate customers).. well, that's life of a call center agent ^.^

[pretty_jasmine]

Mao ni ang naka suko nako na comment. Very Ignorant comment!

Tungod kay nagsweldo ug 47k per month. sunod manghambog ka ayaw hatag figures kay maulawan raka.

For sure dili sad ka taga cebu. Nasa ag raka diri naghilas hilas kang bayota ka!

hahaha! aber how sure ka na bayot na xa? dont be too judgmental pod oi.. and did you read his post clearly? he said FOR EXAMPLE he is a cc manager and is earning 47k a month.. he is stating a scenario, doesnt mean na mao gyud na iyaha sweldo.. Read clearly sa bro para dli ka maka comment na makasakit ug tao dinhi.. ikaw ra man na gahatag ug figures sa imoha sweldo kunohay.. i thot you said weekly ra nimo amoa sweldo? And then you accused us na naghinambog mi na dagko mi ug sweldo? so hus bragging now?

[esprugodoys]

the bottom line of this thread? dili ra call center agent ang dako ug sweldo. never stereotype based on how people speak nor dress in public. all in all every cent nga gidawat nato tanan sa atong mga trabaho, gihago-an nah it's just that mas may kaya lng ang uban company nga mobayad ug dako para sa ilang empleyado.

ayaw mo pag hinilas ug sweldo diri kay ug buot lng huna2x-on, wala nag hinilas ang mga nag sweldo ug 100k diri. ky ug sila imong pa storyahon ani, ingnon ra mo "unya nakita sa inyong buhat ang dapat nga sweldo nga e bayad ninyo?"

again, when it comes to sweldo... KUGI ray kulang ana... paningkamot mo nga maabot ninyo inyong gusto nga sweldo. ayaw ipasa sa lain taw ang inyong mga kakuwangan ug kapakyasan ky wala moy ma-ani ana. kamo ug kamo ra gihapon mag antos sa inyong reklamo kung dili mo molihok.

[pretty_jasmine]

he is earning more than 128k a month bro dats y hs so confident about it thus ing-ana xa makasulti sa mga other licensed engrs na naa sa cc nag work na ga binayot ra.. tsk tsk! id rather have a humble pay na ghagoan gyud nko bsta d lang ko ing-ana manulti... hehe!

[anonymity01]

gihaguan gani sa bata ang piso na makuha niya while collecting garbage everyday. iya tong pang snack sa school ig ka hapon.

haguan gani sa prosti ug callboy ilang income.

its all about attitude. dont think highly of yourselves (addressed to no one) because you are not the one feeding me or anyone else. well, except for those who benefit from our tax deductions.

[floppy]

I am just wondering why call center agents paid better than teachers, pulis, military and engineers? while call center agents dont require college graduate and their work does not involved serious treat? i think they are just over hyped i mean over priced. my sentiment goes to the teachers who moulds these CC agents to write and speak excellent english. the pulis to protect these CC agents everytime they go home at night, the military to protect the interest of the country so that these CC agents still have their jobs to attend and the engineers who will help them in all the aspects of life from transportation to their homes. while these CC agents live happily seating in a coffee shop talking english to fellow Pinoy... its ironic, isn't it?

why?
- higher health risks. Most Agents start on graveyard shifts. You are basically robbed of your normal life. You work when everyone else is sleeping, and sleep when everyone is awake. You drown yourself on coffee to stay away every night. And if you're out of luck and got assign to costumer service, you have to endure idiotic questions from clients, listen to them whine, curse at you being a good for nothing third world citizen and worse part is you have to stay composed and suck it all up.

And let's not depreciate our ability to speak english. Its something we should be thankful for.

Fresh grads chose to be agents out of necessity.
Those few who become teachers, policemen, engineers chose it out of PASSION.

Do they deserve better salary?
Yes, they do but we can't alway get what we want. Its the same all over the world, those who work under the government has lower salary than those who work under private companies.


Off topic:

simple.. we are paid by US PRIVATE companies.. not by a Corrupt Government..

come on. Why do we always put blame on the government? Remember we are the ones who voted on who runs it. Im not denying that there is a problem in our government... but always protesting about it does not help AT ALL! Why can't we see the positive side of things and appreciate the efforts of those GOOD MEN WHO WE ELECTED.

[Radyaz09]

Call center employees are paid well because they're good.
Talking English sa kapareha pinoy doesn't mean nanghinambog.. It's just one way to practice/master their english skills to make them even more competitive sa ilang trabaho.

Sigh... di nimo dapat icompare sa other profession ang nag trabaho sa call center kay lahi lahi mana ang complexity level sa ilang support.

[BoiKrypton]

Like i said. and Ill say it again. Wala ko against sa call center business. Gisapot rako sa claims na mao ni nakahimo nga nindot sa cebu, or maoy naka pa paspas sa progress sa cebu. Tungod gyud sa kani na business.

Sorry if ni nigawas na sa linya. Daghan benefits ang call center sa na nahatag sa cebu. But dili ni ang reason why progressive ang cebu. Yes naka contribute but dili maoy reason.

Yes I will agree dapat dako mog sweldo, kay dili local ang inyo market. Kung bout huna huna on gamay rana kung e compare gyud sa ilang na save kung nag hire sila ug amerkano. Siguro usa ka call center agent na amerkano = 5 to 7 ka pinoy. So dapat lang dako ug sweldo.

So way lalis... Basta walay mo claim na mao ni ang naka progresibo sa Syudad sa Sugbo..