Cebu Pacific nightmare

[baroroy]

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Mag usab pay layog aning nga Airline. Cebu Pacific sucks big time.

I purchased 3 round trip tickets Manila Boracay and on or way back home we decided to extend 2 more days and opted to take another airline. We informed their Boracay agent about the plan and was being told that we can always get the refund from where we purchased the ticket. Since we're heading back to Manila then everything should be okay.
When I went to Manila Domestic ticketing I was being told that since I purchased the ticket using a credit card then I have to wait for 2 months to be refunded and it should credit to my Credit card right away. Then I left back for the US.
Now its been 2 yrs and I dont see any refund coming in.
Wow wala gyod ko magdahum nga ingon ani ka mangingilad ni nga Airline and they are claiming that they are Worldclass...Shame on you Cebu Pacific...

[sharkey360]

What good are low fares when customer service and airline efficiency sucks?

[Tarmac]

Vote with your wallets. Don't take Cebu Pacific if you think the airline sucks. Nowadays you have a lot of choices--PAL, Airphil, Zest and even Seair.

Personally, I haven't had too many negative experiences with 5J the past year or so (2008 was a different story, however). As a matter of fact, I can remember only one delay in a dozen flights taken. And perhaps one run-in with a not-so-smart check-in counter staffmember (I ended up winning the argument, so that was fine). Therefore, I'll keep flying them. But those who have and think the shortcomings were not isolated but reflective of the general service level of the airlines, rant and rave all you want but most importantly, vote with your wallets and take another airline. Encourage other people to do the same, if you wish. But don't ever think low fares are an excuse for poor service.

In the meantime, I've had friends stranded on two other airlines. One took Zest and had his flight to Cebu canceled because the airline didn't have enough planes. Another took PAL and missed a business meeting because that airline didn't have enough pilots.

So take your pick. Vote with your wallets.

[peewee_toot]

they suck! hahaiz...

[sharkey360]

Malilong: Another Cebu Pacific experience

FIRST, my apologies to Teri Solon and her daughter Vienne, whose letter I received more than a month ago but was not able to read until last week.

Mother and daughter were supposed to fly home to Cebu from Manila on Sept. 28 via Cebu Pacific. With them were Vienne’s husband Rhett Latonio, their son Zale and the boy’s nanny. As many must have guessed, their homecoming did not push through, leaving Teri to rue “their very frustrating and demeaning experience.”

The family went to the airport early for their 5:45 p.m. flight to Cebu, only to be told that their departure would be moved to 7:20 p.m. because of the delayed arrival of their aircraft.

True enough at 7 p.m., it was announced that the plane was ready for boarding. People rushed from their seats and formed a long line to the plane. From the boarding gate, Teri saw that the passengers ahead of her were not allowed inside the aircraft.

When she heard the advice from the public address system for the passengers to return to their seats, she asked the airline employees, who were nearby, what was wrong. The answers were conflicting: one version said the air conditioning filter had to be replaced; another said the plane needed additional cleaning service.

Thirty minutes later, the second call for boarding was announced. Teri’s group was the last to fall in line. Then she noticed that the queue was not moving again; the passengers were not allowed to board the aircraft.

Worried about the condition of the plane especially after someone said that something was wrong with it, Teri asked that they be accommodated instead in the next flight that was due to depart at 8:20 that night. After being cleared, they proceeded to another boarding gate where the boarding for their new flight had already begun.

After completing their boarding requirements, they were directed down several flights of stairs to a shuttle bus. The driver then drove towards where their plane was parked. However, instead of stopping to allow Teri’s group to disembark, the bus, together with three other buses that had arrived ahead of them, drove back to where they came from, then back to the plane which they circled before heading back to the area near the stairs. There they were asked to get down and return to the boarding area.

By that time, Teri and her family had been in the airport for about seven hours. “Everyone was exhausted and hungry,” but “(n)o one from Cebu Pacific ever thought to offer even a bottle of water to quench our thirst and perhaps ease the tension,” Teri moaned.

Someone did offer to let them take the next flight but Teri said she felt she would be stupid to take the offer in the light of what happened so she went to the airline’s counter to ask for reimbursement of their tickets. She was told bluntly that under the Cebu Pacific’s guidelines, they were not entitled to a refund.

“I understand aircrafts may at times encounter problems that make them unsuitable to fly,” Teri wrote. “Two consecutive unfit aircrafts must just have been bad luck for us.

“However, I feel that professionalism and a humane way of dealing with frustrated passengers are truly skills necessary for any airline personnel. These would have made the ordeal (that) we underwent more bearable. Instead, the disrespectful, uncaring and devious ways displayed by the Cebu Pacific personnel left a very bad taste in our mouths.”

Teri was still hopeful that the airline would reimburse her family the cost of the unused tickets and related expenses. She also said that an apology from Cebu Pacific would be the least that they can do, considering the sufferings that they had undergone.

That doesn’t seem like asking too much. In fact, they (the refund and the apology) are the decent thing to do on the part of Cebu Pacific under the circumstances.

Malilong: Another Cebu Pacific experience | Sun.Star Network Online

[walker]

there are complaints for all airlines out there. patsamba ra jud na. any airline with consistently bad service will ultimately lose. i fly MAC.

[Dorothea]

Sometimes, it makes me wonder how Cebu Pacific is able to stay profitable despite ridiculously low prices. For the company to turn a profit, they must be slashing their overhead and expenses like crazy! When a company starts slashing employees' wages and cutting corners just so they can tempt consumers with their low fares, something's gotta give. That something is usually customer service. It is a case of either or. Do you want low fares or excellent service? You can't have both. Sometimes, maybe you do get what you pay for. I dunno.

Personally, I've always been satisfied with Cebu Pacific, can't complain.

[Tirong-say]

Okay ra man pud,
somehow ang glitches maorag sa ground staff na
nila ang problema, sa akong nakita less experienced
pa kaayo ilang mga staff, maorag mga fresh grads.
pero okay man pud tingale ang management nila.

[jackdi]

Personally, I've always been satisfied with Cebu Pacific, can't complain.

Me too!

+1 ko nimo.



So far, so good and so on-time if not early!



Wa jud ko problema for flying with them.

[peewee_toot]

ngano kaha ma timing-an mn jd kog delay oi bsta mo sakay ko sa CP..