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  1. #21

    Default Re: Globe Lines Technical Support / Customer Service Sucks


    mao gyud wala gyud na klaro ang sm... ky kami bitaw sa sm man mi nagfile. nya my friend says na mas lakas daw ang ayala nila. i dont know why but mao gyud daw na ang ila na obserbahan. if kahibaw lang sad ko na trapo d i na ang sm didto nalang nako gi pa apply ako mom. makasapot gyud na..
    maypaka didto gyud dayon ka dritso sa klaro na center nila.. but wala gihapon mana sila ayo oi..

  2. #22

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    Quote Originally Posted by digitalsuperman
    siguro dli pud lalim pud sa usa ka customer rep nga mohandle ug ing-ana.to think, dili raman guro ikaw ang ilang gi entertain, so busy gyud.mas grabe if usa ra ka customer rep ang naghandle anang globelines..(im not sure about that.)..
    so i guess,patience lang pud.bisan ang customer rep dili ganahan ma delay ilang customers coz thats what they're paid for.
    i also experienced their 'grabe ka walay klaro nga customer service' just this week... Kinahanglan kau nako ang internet bai, esp at that time, nya halos 1hr pako onhold para hulat lang sa customer service... pwerte jud, makasamot sa kasapot.
    about d i anang mga customer reps ba... esp sa mga cases nga naay gahulat for more than 30 mins, kay daw wala pay available nga reps, does it take that much time (hapit one hour) para mo entertain ug usa ka customer. ako gi assume ang for the span nga 30++minutes ko gahulat, wala jud rep ana na free or basin usa ra kabuok customer rep anang globelines... basta pagtubag sa rep, ako jud giingnan nga 'i hope naay naminaw ani nga conversation from your higher management kay pwerte jud nako ka disappointed sa inyong customer service".. lalim kag hapit usa ka oras ko hulat sa phone.

    pasensya najud sa taga globe pero dili lang ni once nahitabo nako, ug dili lang pud d i ako... taronga intawn nang inyong customer service uy..

    sa tinuod lang, hapit nako wala bayari ang akong bill karon nga bulan tungod ani, gusto najud ta ko balhin ug lain provider...

    by the way, didto ko ningconnect sa 'if you want to inquire about your bill' nga menu.. kay kung didto ko sa 'if you wish to talk to technical support", abtan guro ko ug ugma..

  3. #23

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    Quote Originally Posted by chAw
    guyz d topic here s d globelines tech support not switching to any company lines..agree ko ana wla tay mahimo ana k sila man naa dra na assign sa tech support pro ang prob dli ta cla n.ana k customer gud na ang manawag nla..mura ragud call center or operator call naa daun mo 2bag..grabi sad kau na cla mo 2bag oi paabot paka ug 30mins una pa cla mo 2bag..nya ang naka bati sad ang press 1 for english, 2 for taglish, 3 for bisaya..nya ni pislit nmo sa 3 for bisaya..ang mo 2bag dli kbaw mo bisaya..tagalog ray nahibaw.an...atot kau..hehe..
    agree jud ko nimo part... this topic is about customer service... ug wala na.. maybe ang result is to switch to another provider, but the problem is still there... i think para rapud ni sa globe nga ma loyal jud ang ilang customers nila...

    unsaon nalng, gasige pang hagad for broadband. kung magkadaghan ang subscribers, magkaworse d i ang customer service? sounds bad..

  4. #24

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    nah unsaon! maka relate gyud ko ani bay:
    a) cguro dugay sila maka tubag sa ila customers kay cguro daghang nanawag sa ilaha kay daghang problema si ilang service.
    b) theres one time nga gisapot gyud kay cge ka putol ilang internet, dba kung manawag ta pa pili-on ta kung unsa language?... of corz bisaya ako g pili, unsaon man nga gitagalog-tagalog man ko sa broha, samot akong sapot.

    ambot langgggggggggggggggg................

  5. #25

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    if only naa lang gyud lain ISP sa aku net cafe na location dugay naku nag pa putol sa globelines but no choice ku,wala lain. dili gyud ku satisfied sa ila service dugay na kaayu ku lagot,sahay putol putol ila internet nya wala adjustment sa payment..mao ra gihapon aku mabayran,nya ila contractor sa amu na area kulang pa sa nabaw.an sa iya trabaho.samot na ila customer service mura ug mga robot balik balik pan sulti.

  6. #26

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    One good thing about working as a tech support rep is that you can fix your own internet connection problem. You don't have to call your internet provider's tech support anymore unless you've found out that it's a problem with sync. Believe me, I've called them once to test their knowledge and they don't know SQUAT about troubleshooting. They don't even know their own POP and SMTP servers for crying out loud!
    وليس هناك كعكه ، والكعكه هو كذبة.

  7. #27

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    its a good thing i started this thread here...i thought ako ra na problema ani....lami kaau igrrrrrrrr
    i hope makathink sila ug improve sa ila service unta noh considring naa naman gyud unta sila dako nga market share...

  8. #28

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    mao gyud..

    asa kaha ta maka botang sa atoa comments and suggestions sa na even sa ila site la man gyud portion diadto na about sa imo reactions.

  9. #29

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    Wala gyud ayo support nila, subra ka scripted nga i bet they do not not what they are talking about

  10. #30

    Default Re: Globe Lines Technical Support / Customer Service Sucks

    the best thing to do is try to inform globe in IT park. sila man na gadala diri sa cebu

    ayaw lang sa ayala and sm kay for sure they know nothing about the technical staff

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