Avoid Sunburst SM City..service sucks!

[SPRINGFIELD_XD_40]

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@ TS

What you aired was not called for and very unfair to the SUNBURST company .

Your only concern is that you are disappointed sa CUSTOMER SERVICE sa SUNBURST in their SM branch . What you could have done is bring your concern to the MANAGEMENT because I am pretty sure naa na sila supervisor to start with then to the manager and if di ka satisfied is go to the higher chain of command and if kung mahimo is approach the owners ( Congmon's ) rather than make a nasty campaign here telling everyone to avoid SUNBURST in SM because of their very bad customer service .

Why did you wait for 20 minutes when maski 5 minutes alone is di ka angay mag huwat since lutuon pa na ang pagkaon nila . If by 2 minutes wala ni duol nimo , you could have get their attention , approach the counter or talk to the in charge . Thats what I did when I was there also waiting for service but I acted right away . Wala nako nangasaba sa waiters / waitresses because gutom na pod kaayo but I got their attention by talking to the manager .

On their part , angay usbon na nila jud but walay mahitabo if cge lang ta reklamo and pangampanya diri when in fact daghan gihapon mangaon didto because we cant deny it , their fried chicken is just so good !!

[Albrecht]

@ TS

What you aired was not called for and very unfair to the SUNBURST company .

Your only concern is that you are disappointed sa CUSTOMER SERVICE sa SUNBURST in their SM branch . What you could have done is bring your concern to the MANAGEMENT because I am pretty sure naa na sila supervisor to start with then to the manager and if di ka satisfied is go to the higher chain of command and if kung mahimo is approach the owners ( Congmon's ) rather than make a nasty campaign here telling everyone to avoid SUNBURST in SM because of their very bad customer service .

Why did you wait for 20 minutes when maski 5 minutes alone is di ka angay mag huwat since lutuon pa na ang pagkaon nila . If by 2 minutes wala ni duol nimo , you could have get their attention , approach the counter or talk to the in charge . Thats what I did when I was there also waiting for service but I acted right away . Wala nako nangasaba sa waiters / waitresses because gutom na pod kaayo but I got their attention by talking to the manager .

On their part , angay usbon na nila jud but walay mahitabo if cge lang ta reklamo and pangampanya diri when in fact daghan gihapon mangaon didto because we cant deny it , their fried chicken is just so good !!

yeah agree.. mas nindut jud if naa kay buhaton like mureklamo ka sa management coz i think wala man tingali sila ngtan.awan ngari.. and mas mau jud if nicall ka ila attention labi na if ready naka muorder..

[Inting Mnemonic]

@ TS

What you aired was not called for and very unfair to the SUNBURST company .

Your only concern is that you are disappointed sa CUSTOMER SERVICE sa SUNBURST in their SM branch . What you could have done is bring your concern to the MANAGEMENT because I am pretty sure naa na sila supervisor to start with then to the manager and if di ka satisfied is go to the higher chain of command and if kung mahimo is approach the owners ( Congmon's ) rather than make a nasty campaign here telling everyone to avoid SUNBURST in SM because of their very bad customer service .

Why did you wait for 20 minutes when maski 5 minutes alone is di ka angay mag huwat since lutuon pa na ang pagkaon nila . If by 2 minutes wala ni duol nimo , you could have get their attention , approach the counter or talk to the in charge . Thats what I did when I was there also waiting for service but I acted right away . Wala nako nangasaba sa waiters / waitresses because gutom na pod kaayo but I got their attention by talking to the manager .

On their part , angay usbon na nila jud but walay mahitabo if cge lang ta reklamo and pangampanya diri when in fact daghan gihapon mangaon didto because we cant deny it , their fried chicken is just so good !!

..you have a point there,sir.. First things first, im not campaigning here, wala man sab ko makuha pud ani.. Im just merely sharing my dining experience..its so happen that people had a similar situations when they dine there at sm..also, its not the whole sunburst company im relating to but only for this particular branch.. also, naa ra na nila kung change ila management or not..and not expecting either..at least we know that people have similar unpleasant experiences with them..and yeah I agree, ila chicken is good..but what good sa ila food if they dont have good sevice to back it up..

[jmcs28]

gamay cguro sweldo mga crew- salig lng sa tip, hehe kapaet!

[Albrecht]

gamay cguro sweldo mga crew- salig lng sa tip, hehe kapaet!

nah kung gamay pa ug sweldo so mas nindut jud if accomodating kau sila aron hatagan sila ug tips..

[v-heng]

ana gyud na cya kay dako man halin nila if grupo... kung usa lng ka or duha, dugay jud mo atimanon...

[fern-pewee]

dile pd sa ingon ana siguro.if you noticed..sunburst SM daghan mag stambay ra jud mag lingkod.nya ok ra mn ang management that they allow those.... tawaga lang...excuseme mamalihug ko sa menu.... diba..maybe jud you were waiting for someone.and maybe kadto imo g tawag was attending his customers at that time.sliped out of his mind to get back to you... its not nmn cguro that big issue...also the menu is placed at the entrance..you could just picked it up and ordered. what i hate the most is pag order nako it takes the entire day to prepare it. i just stepped out
ana lang ko ka simple..lakaw.in that case maka bawi nka nila for lousy service. who the hell will eat what you ordered... that is if dugaaayyyy jud kaau...

[Albrecht]

dile pd sa ingon ana siguro.if you noticed..sunburst SM daghan mag stambay ra jud mag lingkod.nya ok ra mn ang management that they allow those.... tawaga lang...excuseme mamalihug ko sa menu.... diba..maybe jud you were waiting for someone.and maybe kadto imo g tawag was attending his customers at that time.sliped out of his mind to get back to you... its not nmn cguro that big issue...also the menu is placed at the entrance..you could just picked it up and ordered. what i hate the most is pag order nako it takes the entire day to prepare it. i just stepped out
ana lang ko ka simple..lakaw.in that case maka bawi nka nila for lousy service. who the hell will eat what you ordered... that is if dugaaayyyy jud kaau...

hehehe mao pud.. mas mau jud if mutawag jud ka.. make the initiative kay ikaw man jud ang malangan kung dili ka mutawag..

[dKyOrt22]

i would've called a waitress to my table. why didn't you do it?

nice question Sol....

kung nitawag pa lang ka ug waiter or waitress dili cguro ka gutmon ug samot...

[kemalzeppy]

This is just a repeat of what happened in a "bad experience thread" in the pets discussion, better try to pass a complain directly to management bro so that it wont happen again. who knows, you might get a free meal,