I got a dissat from a customer when he was referring to the previous agent who has the habit of saying "Please call us back in 24hrs" when he can't resolve the issue. Although, I gave the resolution to the customer. It was the customer's fault that he was charged for such amount. He refused to pay for this brother's account nga nakaMERGED sa iyang account. He was the one who demanded it so it was the customer's error at mishandling his account. Ug di to mabayaran adtoon siya sa NCO...
There are times where they just belittle everyone when they don't feel the answer is credible. Some will even ask for "Someone else to talk to" or "Do you understand English" when they directly violate the terms. Some are so adept they make a scene out of it. That is how I feel bad about it.... I barely feel the stress not because someone else is getting blamed but the solution is a bit easy. We may be starting up but most of my TEAM (Wavemates) are already excelling than previous waves... Its too early to judge.
Its a given fact that only a few will work it through.
The phrase "Its a good job" works fine. If they're not planning to have a career then they can leave. There are alot of people here working 5-9 years now and they're not staying because they stayed long enough (Bonuses nga tag1k ra sa TM) and contribute to the team. Try and ask them "nganong diri ka gawork nga mas dako mag sweldo sa pikas?" It may sound cliche but they're not working for themselves now. They want to make use of their experience and share it to others. Ang akong team kay daghan kaayo batig stats pag start pero karon nana sila sa Top 20 agents for the Month (And you'll see their names over and over again) They do recognize your efforts... pero limited ra ang compensation as the Management sets-it-out themselves. Its not the SITE its the entire COMPANY that makes the decision. Were not relying on their scores. Its inspiring us to improve better from zero-to-hero success! We never beg to what we have the power to earn.
Sometimes they will realize their signing a Termination Letter rather than their usual CITES... Its true that there are a lot of "IMBA-BS" agents out there but that does not mean we give up to these circumstances. When I work at this Program. I felt really hard at the social engineers exploiting CSR but after 2mo. I accepted that it would be better to keep them satisfied rather than hold them up. I do correct customers who keep saying "I didn't know about it" or "I will report/sue SIRIUS for this." Its the program NOT YOU... its THEIR MONEY not ours.
There are even a lot of agents who says. When you pay this you'll pay half the year plus 5mo. Free.... free activation. Yes Yes Yes! and all you see on file is an order number! Kita mo anang 2008 account nga order number ray nabutang sukad sa paghimo sa account! PAra lang makasale!
Di ra ikaw ang naay sentimento nga in-ani pero ayaw lang sad lahata. They will fire people. Katung top-seller kuno nga agent gi-terminate kay himuon niyang x5 maski usa ra ang gi-order. Dili ingon nga daghan giatay maong mamiste sad ta. Its a challenge to overcome with.
I'm not talking on behalf of Stream ha.
***What program do you work for? Carry on!