STREAM Global Services

[spike412]

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yes, for vonage tech support unta.. nag libog lang ko if dawaton ba nako.. hehehe

sa cvg man ka b4 noh? nagvonage pud ko diha stream.... gudluck! haha

[paultadz]

sa cvg man ka b4 noh? nagvonage pud ko diha stream.... gudluck! haha

nyahaha.. wala ko mo dayun.. nara ghpon ko teletech..

[wilhelmina]

sai au karon dri?

[khruelle]

ningresign nlang ko dri ang last pay sayup lang ghapon.. gahuna2 pa nman ko sa kasayang na wala nkoy ham nd chiz and wala njud d.i to..hahay.. unsa may dugayan dha oi..

naa man ham and cheese... naa pud xmas party...
true na na discrepancies sa sweldo... some agents wala na re-align mao lahi2 sweldo namu... pero k ra man japun...
SIRIUS ko na acct and i've been with several callcenters na pud...

honestly kung gamayan man gani sa sweldo dman pud kaayo xa stress... actually d man pud kaayu xa gamay... katong mangreklamo kato sigurong wala ma-realign na gikan na lain callcenter...
kay xiempre makacompare...
relax ra au mi... dili rehas uban callcenters na huna2 palang ko na naa ko duty inig gabei saputon na ko...
grabe au ka stress...

infact sayangan ko muresign bisan mas daghan cc na mas dagko sweldo

[sugbuana]

there's a job fair in Emall for this company. CSR/TSR etc...ok ra ba ni nga company? i'm planning to apply. whats the hiring process? sayun ra ni suldlon like Qualfon?

[Lee_Ryan]

mga bro naay non voice/chat support dri na acct? plan unta ko mo apply. tnx

[eyrie_2004]

whew..joined the job fair yesterday and im glad that they sent me for training under LPET-1...

whats the type of examination for LPET training guyz?

[siopao1984]

i am one of the original employees from eTelelecare Global Solutions

mas nindot ni sa una before nag merge sa Stream

why do i say that because every quarter naay Performance appraisal that could go as much as 20k depending on your performance per quarter so every agent maningkamot jud.

i got promoted 4 times in just 1 year and 6 months = from TSR 1 to TSR 4
and the pay also got bigger from 13,500 to 15,000 to 19,440 to 23,000 to 27,000
naa pay 3,000 na non taxable allowance
then 30 percent pa that time ang night differential

only then na nahimong stream ang company nagkabati ug management
wala nay quarterly performance, wala nay promotion per 3 months, wala na pod salary increase per promotion

i stayed with the company for 4 years and 9 months

i am assigned to the DELL account ever since i started.

good thing is that naningkamot gyud ko with my performance for promotion until i was promoted as L2 / SME

grabe lang gyud kahago ang trabaho sa L2... admin work, coaching sa agent, data analysis, reports, scrubbing, case aging, opened cases to be resolved

during that time na nahimo na stream ang etelecare gi.usab nila ang pay scheme ---> every other friday

then nag salary re-alignment sila (take note dili salary increase)

from 27,000 na salary nahimo 34,500 + 3000 non taxable allowance ako pay
BUT we could not enjoy anymore the quarterly PA bonuses

ang ma net ko every payday is 14.5k only ky perteng paksit sa tax... naa gyud matigom pero gasto gyud dyapon especially na dili ko taga-cebu... magbayad pko rent and utility bills

until such time na nag give up na gyud amo lawas sa kadaghang deliverables... agwanta gyud mi ky ang reason dako naman kami sweldo pero wa jud makaya... after nearly 5 years my body gave up with too much work, stress and night shift.

laliman ka 1 TL and 2 L2's = 24 to 26 agents

then you take in calls everytime mag queue.... laliman ka 20calls waiting pero daghan na kaau agents halos wala nay bakante na workstation sa floor

nganu mag take in calls pa jud mi ky 24-26 agents amo support ta's mag tanga ang agents if naa sila pangotana ky wala may ma support nila na L2 ky bz man sa calls... luoya lage sa mga agents especially mga bag.o lang gyud deploy sa floor

nag hinay2x exit ang mga original agents and L2's sa Dell account --->>> padung tanan Singapore... ang uban naa sa convergys and lexmark

what was left with the Dell account are 12 waves of new agents and just a couple of the original L2's since eTelecare days...

mga bag.o karon ang mga L2s/SMEs

kami na ten (10) L2's niresign within the span of December 2010 to January 2011


what's best though is that when you are with the DELL account you already have a DCSE certification.

mao ni pambato namo sa Singapore pang apply2x trabaho... dali ra gyud ang mga taga DELL mka kita trabaho sa Singapore basta IT related lang ang applyan na trabaho

so mao ra ni masulti ko karon.... ang DELL is a stable account sa stream but hinay2x na gyud exit ang mga original people padung Singapore... hapit na kami 50 headcounts coming from DELL na naa na trabaho here in SG... and more people from the DELL account are resigning and coming here in SG to look for a job...

[rev]

sayun ra ni suldlon like Qualfon?

I would suggest you go over Qualfon... sweldo imo gipangita diba?

kaexperience gyud kay gibalhin sa taga vonage ang call sa ako before pero naa gihapon siya sa line naminaw. ahak kaayo maconcious nalang ta

Aligreha, honestly I do that too. LAbi nang maglagot ang customer padong supcall! Tak-om gud baba sa retention!

[rev]

Stress is part of the job. The best part is nindot kaayu ang scope (of customers) sa SIRIUS. Dili sad ingon ma-avoid ang supcalls ug pangutana ang agent. Natural rana sa greenhorn pero as you improve marealize nimo kaya ra ang calls.

Confident ug positive scripting jud. Kabati lang kanang mga abusive customers maka guba sa imong adlaw. Dili man sad L2 ang pirmi consultahon. Ug inana man ang situsations pwede sad mo himo ug Team Focus or delivering difficult messages para di na sige pangutana ang Streamline pirmi.

Ang purpose sa pangutana kay para makat-on. In-time sila na mismo ang motubag sa question sa ubang agents. Lain sad kaayo magpatuyang silag storya diba? Sakit sa ulo ng mga agents nga mo Sweet Talk para lang jud maka-lure ug stats. Labi na tuga-tuga ug set-up sa account. Wa ko ni-ingon were doing better and others are worse. Naay room for improvement and learning curve ang kada tao. Its part of the game.