Miriam: Ph will be world’s call center capital

[BIGDANE]

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better grab the opportunity and earn than to starve to death coz you dont have a living

[itzurisen]

Agree ko ani.. hehe. Sad kaayo ang pilipinas kay ang #1 job para fresh grads call center agent. ang call center agent sa ubang nasud considered na one of the worst jobs.. almost like slavery. many americans would rather be unemployed than work in a call center.

tapulan lang gyud ang mga americano, ug ingon ani man lang samot kataas ilang unemployment rate. i have a neighbor nga niuli dri, mga black americans maglinya sa ilang social welfare office mangayo ug kwarta! well filipinos would rather be employed than having no food on the table.U bisan asa nimo ibutang ang pinoy bsta mkatrabaho lang, being a call center agent is a decent job after all..

[peewee_toot]

^^mao na ang naka lahi nato sa mga americans. hangol tag trabaho.

[joesamuels]

India's BPO industry has evolved and matured to present higher-end services that require judgment-based analysis and domain expertise, rather than function-specific, rules-based performance parameters alone. As service providers strive to offer end-to-end services, we see BPO falling into different segments. At one end of the spectrum is the traditional rules-based transactional outsourcing; while at the other end is judgment-based transaction processing and full-service business process outsourcing.

India has won its spurs as the world's outsourcing destination of choice. Currently the country has a commanding share of the global outsourcing market.

India is undoubtedly the most favored IT/BPO destination of the world. This raises the question why most of the big MNCs are interested in outsourcing their operations to BPOs in India. The answer is very simple- India is home to large and skilled human resources. India has inherent strengths, which have made it a major success as an outsourcing destination. India produces the largest number of graduates in the world. The name of India has become synonymous with that of BPOs and IT industry hence the name BPO India.

Besides being technically sound, the work force is proficient in English and work at lower wages in comparison to other developed countries of the world. India also has a distinct advantage of being in a different time zone that gives it flexibility in working hours. All these factors make the Indian BPOs more efficient and cost effective. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are looking to BPO India.

A subset of outsourcing, Business Process Outsourcing (BPO) involves contracting the operations and responsibilities through a third party service provider. From the last couple of years, the BPO industry has evolved as the most substantial sector in the Indian market. India has emerged as the most favored location for all Bpo services across the globe. This has accelerated the Indian economy to the heights, progressively boosting the statistics depicting the growth in the years to come and it has been however forecasted that by 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies. Marked as the best place to attain superior quality services globally, the BPO industry is strengthening its foundation in India.

Customer Support - Phone Support - Voice based Support - Email Support - Live Chat Support - Order Processing

[RMK711]

tapulan lang gyud ang mga americano, ug ingon ani man lang samot kataas ilang unemployment rate. i have a neighbor nga niuli dri, mga black americans maglinya sa ilang social welfare office mangayo ug kwarta! well filipinos would rather be employed than having no food on the table.U bisan asa nimo ibutang ang pinoy bsta mkatrabaho lang, being a call center agent is a decent job after all..

Dili ni tinuod. In reality Americans are one of the most hardworking people in the developed world with the most overtime clocked among the richest nations. France on the other hand, has the least number of working hours per week and the greatest number of vacation days in the developed world.

The reality is that Americans want to work in jobs that befit their education and intelligence. It is kind of a waste to see computer programmers, engineers and other highly educated individuals working in a call center. It's a waste of their talent and an insult to their training. Americans can be choosy because their economy is diversified. Their economy is diversified because there are many successful businesses. There are many successful businesses because their government and laws are pro-business and encourage businessmen to invest more money.

Contrast that with the Philippines. In order to attract even the smallest of investments, the investment has to promise the foreigners massive amounts of profit in order for them to even bother taking on the risk of investing in such a pro-labor, poorly governed country with a shaky justice system. This means that the labor cost and wages must be so low compared to doing business in their own country to guarantee fat profit margins, otherwise it's not worth the risk. The downside to this is that any jobs offered are going to pay disproportionately lower wages than they would back in the U.S. because if they didn't then the companies wouldn't bother investing, why would they? Too much trouble... That's the problem with having a pro-labor mindset like we do in the Philippines. We are always thinking only of the employees, and not the welfare of businesses that is why very few businesses exist that can really offer workers challenging roles that pay enough money.

[wikki]

@itzurisen - you seriously need to wake up. Americans/USA didnt get to the top by being lazy.

@peewee_toot - mostly sa imong reply sa furoms ba, its either a yes or no in a form of sentence or spam. stop posting just simply to get a high post count.

[nirpz]

maobah?dapat e patas pd nila uban trabaho uy kay luoy pd uban profesionals dri,mostly mga engr.or other graduates dli na magamit ila courses kay tungod wala nay ka trabahuan nga sakto sa ila gi skwelahan..puros nlng pd call center nang open dri nya ang uban profesionals nato asa nman sila mang aply?dapat fair lang unta tnan company pa sudlon..naa btaw mo sulod lain oil company from midle east gi babagan pd dayun sa mga big brands luoya sa mga chem-e grad padulong ra pd intwn sa call center...

[Douchebag]

The real reason of sudden boom of BPO industry in Phillipines, Tax Breaks Incentives and Tax Holidays.

[BanshEe]

nahh.. mao na jud ni..
di ba most of us nag work sa callcenter..
no problem na..
atleast, naay work ang mga pinoy..

[itzurisen]

@itzurisen - you seriously need to wake up. Americans/USA didnt get to the top by being lazy.

murag OA ra au ka bai. hehe. i just citing an example base sa g-ingon sa among neighbor nga nagpuyo did2.....U

1 in 6 in America are on some kind of public dole. 2 out of every 10 people who walk by you during the day is getting some kind of public assistance.
http://wiseconservatism.com/2010/08/...erica-is-here/

As an American I have no idea. It seems that the immigrants in America work harder than us.

http://in.answers.yahoo.com/question...6092049AAxR62w