All about CEBU PACIFIC Airlines

[jackdi]

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super barato gyod ni cebu pacific.. i love it!!!!

Pastilan pagkabarato!
Book na mo!






Grabe na ni!

[chadix24_7]

mana ko book ani whole family nako 4 mi kbook plus 1 baby 2,400 ra tanan roundtrip cebu-manila ang saya saya!

[sharkey360]

Malilong: Another Cebu Pacific experience

FIRST, my apologies to Teri Solon and her daughter Vienne, whose letter I received more than a month ago but was not able to read until last week.

Mother and daughter were supposed to fly home to Cebu from Manila on Sept. 28 via Cebu Pacific. With them were Vienne’s husband Rhett Latonio, their son Zale and the boy’s nanny. As many must have guessed, their homecoming did not push through, leaving Teri to rue “their very frustrating and demeaning experience.”

The family went to the airport early for their 5:45 p.m. flight to Cebu, only to be told that their departure would be moved to 7:20 p.m. because of the delayed arrival of their aircraft.

True enough at 7 p.m., it was announced that the plane was ready for boarding. People rushed from their seats and formed a long line to the plane. From the boarding gate, Teri saw that the passengers ahead of her were not allowed inside the aircraft.

When she heard the advice from the public address system for the passengers to return to their seats, she asked the airline employees, who were nearby, what was wrong. The answers were conflicting: one version said the air conditioning filter had to be replaced; another said the plane needed additional cleaning service.

Thirty minutes later, the second call for boarding was announced. Teri’s group was the last to fall in line. Then she noticed that the queue was not moving again; the passengers were not allowed to board the aircraft.

Worried about the condition of the plane especially after someone said that something was wrong with it, Teri asked that they be accommodated instead in the next flight that was due to depart at 8:20 that night. After being cleared, they proceeded to another boarding gate where the boarding for their new flight had already begun.

After completing their boarding requirements, they were directed down several flights of stairs to a shuttle bus. The driver then drove towards where their plane was parked. However, instead of stopping to allow Teri’s group to disembark, the bus, together with three other buses that had arrived ahead of them, drove back to where they came from, then back to the plane which they circled before heading back to the area near the stairs. There they were asked to get down and return to the boarding area.

By that time, Teri and her family had been in the airport for about seven hours. “Everyone was exhausted and hungry,” but “(n)o one from Cebu Pacific ever thought to offer even a bottle of water to quench our thirst and perhaps ease the tension,” Teri moaned.

Someone did offer to let them take the next flight but Teri said she felt she would be stupid to take the offer in the light of what happened so she went to the airline’s counter to ask for reimbursement of their tickets. She was told bluntly that under the Cebu Pacific’s guidelines, they were not entitled to a refund.

“I understand aircrafts may at times encounter problems that make them unsuitable to fly,” Teri wrote. “Two consecutive unfit aircrafts must just have been bad luck for us.

“However, I feel that professionalism and a humane way of dealing with frustrated passengers are truly skills necessary for any airline personnel. These would have made the ordeal (that) we underwent more bearable. Instead, the disrespectful, uncaring and devious ways displayed by the Cebu Pacific personnel left a very bad taste in our mouths.”

Teri was still hopeful that the airline would reimburse her family the cost of the unused tickets and related expenses. She also said that an apology from Cebu Pacific would be the least that they can do, considering the sufferings that they had undergone.

That doesn’t seem like asking too much. In fact, they (the refund and the apology) are the decent thing to do on the part of Cebu Pacific under the circumstances.

Malilong: Another Cebu Pacific experience | Sun.Star Network Online

[miyay]

thanks cebpac! won two bags out of my three flights last month

[peewee_toot]

wala pa jd ko nka suway og daog sa ilang mga games ai...

[jackdi]

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[izz2pid]

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[Twinkz]

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[mich_pink03]

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[eTIANboi]

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