take a read.it happened to my friend

[butitoy]

---

Ako ni letter kuya ako gi send sa ABS.


This is the first time i write to your company for a compliant against DHL.

I am not sure if this is the right email address as i only search this one through Google.

As a public oriented company, i would like to expose DHL bad service to its customer. The story goes like this;

We sent one N-Series phone N93 courier by DHL to my brother in Manila.

The lost phone was used in our business where all of our business contact/client were stored.

Item was sent May 10 but we only found out on May 17 that the item was lost. The time unit was pick up one of their thief staff had personal interest in the item because he did not scan the item. That is the main reason we cannot track the way bill number.

We have been calling them for follow up but we kept on receiving from their staff that only their supervisor knows this type of problem. One feedback per day will be given to us because of their crap black and white policy. This matter is urgent and they only communicate through email with no follow up call. I once received an email from their manager that system is down that is why he failed to update me.

Manila branch claim the item was lost in Cebu while in Cebu branch they claimed it was lost in Manila or at the airline. We have not received the full incident report and we have no idea where the item was lost. Since it took us 3 week for the feedback, we no longer made a follow up on the report but for them to replace the item.

Note that it was business phone and our business was jeopardized because of that. They suggested to give us only 7k as claim damage. considering all the negligence on their part, they can only gave us 7k? i worked in a courier company and if one item is lost, it will immediate replaced. How can a big international company like DHL cannot supersede the local and small courier company i work before

Even their Cebu Manager is not well equipped with their process and in handling a complaint. I was told that its up to me if i raise this to media or blogs. Cebu Manager assure us that they will replace the item but was shock to received a call that a P 4k cheque is ready for pick up.

I dont want other people to experience the same way i did. They dont have organized system and to our amaze they did not know our item was already lost.

DHL is a thief and i want filipino citizen to know on this.

If possible, i'd like to request ABS-CBN to include this incident in one of your TV patrol news segment not just local (cebu) but in Manila and all TFC subscriber.




..this is not to flame the mention courier company

this is just to share what happened to my officemate and friend..

[scented_one1]

Wai ayo companyaha. Ayaw mo ug salig ky kawaton ra inyong butang sa ilang mga staff ug sa walay dungog...

[umpa-lumpa]

waaaahhhh..boycott DHL boycott DHL...kuyawa gd ani nila..wa pai klaro sa ila claims...d ni maayo ning ing-ani..and i thought that DHL is a reputable company...boo!!

OT: TS, regards ko sa imo officemate ha

[britannica]

i think you should sue them for negligence or something.....
the phone was not that important but the contacts inside the phone....
and it took them 7 days to know that the item is lost...and it was just from cebu to manila..
what if it was from cebu to america1 month
that is just crappy service...they should have a hotline for this kind of stuff

[KASAAC]

oh my! sikata jud natong mga pinoy basta kawat nay hisgutan sa mga padala ma tsk tsk karata oi...

[ritsche villadolid]

consult a lawyer

[butitoy]

exactly!

its not just moving things from one area to another

but the most important there is the secrecy | of trust and confidence given to them by the clients..

if niingon pa lang sila nga ila d i kawaton ang phone..

maypa ilang gpangayo..naa pa unta ang sim | contact mabilin

[disomniac]

consuLt a lawYer brO kai if maO lang na ilang return sa damage na agumaN ninyu dLi jud na pede..

dakU au na Cla ug mabaYran tungOd business phone mana..

[raderaco]

Kiha nlag...

[britannica]

thievery was not the main problem here...(as for me)..no company want to have a thief in their company..
the main prob here is that,
1.it took them a very long time to know that the item is lost
2.their managers didn't know what to do with the problem and just keep pointing fingers
3.it looks like that they just don't care about the problem